Frequently Asked Questions(FAQs) of Axis Mobile App

What is Axis Bank Mobile Banking?

Axis Bank Mobile Banking is a mobile application that allows you to access your bank account(s) using a mobile phone. You can view account related information, transfer funds, pay bills and recharge your mobile and a lot more using this application.

Download the application now to make banking a lot more simpler!

Who can use Axis Mobile?

An existing Axis Bank customer with a savings/current account and with a registered mobile number can avail the mobile banking facility. Standalone customers having credit card/ forex card/ loan can also use this app. Even non-Axis Bank customers can use the app and avail the UPI service. Please ensure you have a GPRS supported handset with an active GPRS connection. Please note that registration is allowed only for customers who are individuals (including Kartha of HUF). Entities and minors are not allowed to register.

What are the facilities available on Axis Mobile?

Axis Mobile makes banking a lot simpler! You don’t have to visit a Branch or an ATM anymore for services like Mini Statement, Balance Enquiry, Fund Transfer, Bill Payments and Mobile Recharges. Axis Mobile also gives you added features like ATM/Branch Locator, offers on various products (cards), social media posting, personalization features, etc.

What is Checksum of Axis Mobile?

A Checksum is a value used to verify the integrity of a file or a data transfer. This assures the receiver that the files/data has not been compromised over the internet. Click here for details on Axis Mobile Checksum.

Which versions of handsets support Axis Mobile?

Axis Mobile is supported on all handsets with the following Operating Systems:

Iphone/iOS version 8 and above

Android version 4.4 and above

Customers with handsets other than mentioned above may use Internet Banking

How do I download Axis Mobile?

Axis Mobile can be downloaded from - Google Play Store for Android devices, App store for Apple devices, one can also send an SMS MBANK to 56161600 to receive the link for downloading the application.

How long does it take to download the Axis Mobile application?

The actual download time depends on the speed of GPRS connectivity offered by your mobile operator.

While downloading the application, I get a message saying "Untrusted Application". What should I do?

Please select 'Yes' for this option. This is specific to the mobile device and will not affect the application or the mobile device.

Where will Axis Mobile get downloaded on my phone?

The downloaded application is stored in a particular folder of the handset, specific to each device.

Are there any charges for downloading/activating Axis Mobile?

Axis Bank offers Axis Mobile free of charge to its customers. You can download and use this application as and when required without any charges levied by the Bank. Your mobile operator may levy charges for GPRS/SMS used. Please check with your operator for details.

Can anyone else use my Axis Mobile?

Axis Mobile is user specific. It requires a 6 digit MPIN code that is recognized by the Bank for any transactions via the application. It is a safe and secure process as the application locks itself on entering five consecutive incorrect PINs. For matter of safety, you are requested not to share your Axis Mobile MPIN with anyone.

What if I delete/uninstall Axis Mobile from my mobile phone by mistake?

You will need to download the application again on your handset. Please refer to the FAQ response for "How to download the Axis Mobile application". Follow the download process depending on the OS of your phone.

Will Axis Mobile have a similar appearance on all phones?

The appearance and functions will remain the same, irrespective of the mobile handset being used.

Can I use the older and the new application simultaneously?

You will not be able to use both the applications simultaneously on same or different devices.

In case I have not updated the new application from the Play Store market, then will I be able to use the old application?

Yes, if you have not updated the new application, then the older application will keep working without any issues. However, it is recommended to update your application to enjoy added services and features.

Do I need to de-register from the older Axis Mobile Banking application in order to use the new one?

It is advised to de-register the older application from the phone and then download and activate the new application.

In case I am not deregistering the older application, will I be able to use the new application? Also in this case, what will happen to my older application?

In case you have not deregistered from the older application and downloaded the new one and completed the process of registration, the older application will get deregistered automatically.

Will the beneficiaries added over the older application reflect when I update the application?

Updating the Axis Mobile app will have no impact on the beneficiaries added prior to the app update. You can see and transfer to already added payees anytime.

How do I register for the application?

The Axis Mobile App provides an mPIN facility to keep all your transactions secure. As an added verification, provide authentication through your Internet Banking details, Debit Card details or OTP to use any feature on the Axis Mobile App. Complete these two levels of registration on Axis Mobile App by following the steps as shown below.

Note: Before proceeding, ensure that you have a registered mobile number with the Bank. Also ensure that its SIM card is present in the primary SIM slot of your mobile device. Keep your KYC details, customer ID, registered email address and debit card handy.

Level 1 Registration

After installing the app, click on the Login button.
Allow the app access to certain phone functions like calls and SMS.
An SMS will be automatically sent from your Android device to verify your details. In case of an iOS device, you need to click “Send” on message inbox to trigger the SMS.
Enter your name and accept the terms & conditions
Set your six-digit mPIN of your choice to complete the Level 1 registration. You need to remember this mPIN as it will be required while transacting via Axis Mobile in the future
You can opt to authenticate the app using your biometrics like FaceID or fingerprint, provided your device has them enabled
You are now on the post login dashboard

Level 2 Registration
To use any feature on the app as a customer with existing Axis Bank CASA accounts, authenticate using one of the following options:

Internet Banking credentials: enter your Login ID and password
Debit Card credentials: Enter your debit card number, card expiry date, and ATM PIN
OTP: Enter your customer ID, DOB, PAN/Passport number (for resident/ NRI respectively). Enter the two separate OTPs sent to your registered mobile number and registered email address

If you are a standalone customer having credit card/ forex card/loan, enter the respective product details
Finally, enter your mPIN. Now you can access the features in the app

How to de-register if my phone is lost?

You can register on your new device with your regular credentials which will automatically deregister the application from the previous device. Alternatively, contact Customer Service/Phone Banking and provide your details to deregister your application from the lost device.

What happens when I click on the Login button on the home screen?

You will start the registration process. In case you have already registered, you will be directed to enter the mPIN.

I don’t have an active Internet Banking login ID. Can I still use Axis Mobile?

Yes, you can use Axis Mobile even if you don’t have an active Internet Banking login ID. To complete your Level 2 registration, use the options other than Internet Banking

How to complete first time authentication via internet banking?

After completing first level registration, to use any feature on Axis Mobile application, authenticate using your Internet Banking credentials. Enter your Internet Banking login ID and Password to complete the authentication.

How to complete first time authentication via Debit Card?

After completing first level registration, to use any feature on Axis Mobile application, authenticate using your Debit Card credentials. Enter the following details of your Active* Debit Card:

Card number

Card Expiry

ATM PIN

*Activate your Debit Card by making any transaction at Axis Bank ATM or at least one financial transaction (Cash Withdrawal) at a non Axis ATM.

How to register for the mobile application via credit card?

Complete Level 1 registration. For Level 2 registration, enter your credit card details

What happens when I try to activate Axis mobile on a handset which does not carry the SIM card of the registered mobile number?

The registration fails as your registered mobile number is required to activate the application.

In which case does the activation process fail?

If the mobile number in the handset does not match your registered mobile number, then the registration fails.

If I change the mobile number or the message text in case of IOS phone then will I be able to register for the application?

In case you change the text or the number, the registration fails. This is a security measure to confirm that the customer's mobile number is the same as registered for SMS Banking.

I am receiving an error message stating that your request cannot be processed, and the application is not getting registered, what should I do?

This is because the verification SMS is not sent from your device or device does not have the SIM corresponding to the registered number. Before trying to activate the application, kindly ensure that the SIM card present in the handset is of the registered mobile number.

I have the registered number SIM card in my handset. Still, I am getting an error message, and the application is not getting registered, What should I do?

In case the registered mobile number is being used to send the verification SMS, it is probably not getting delivered. Please try again from a place where network coverage is better as the message sending depends on the operator and not on the application.

What happens when I click on Login button post successful registration?

You will be asked to enter the MPIN which was set at the time of registration of the application.

Why am I being asked to enter my mobile number when I am registering via Internet banking credentials?

This is because you have registered multiple mobile numbers to your login ID. Kindly ensure that your mobile number has been updated through secure channels like Branch or ATM.

I have a dual SIM phone. How do I register Axis Mobile on my phone?

In case you have a dual SIM phone, ensure the bank registered mobile number is selected as the primary number and is active. In case you are still unable to register, remove the 2nd SIM card from the device and place the registered number SIM in the primary slot of the phone to register.

Why is the application showing an error stating that your number is not registered with a secured channel?

You need to register/update your number with a secured channel for SMS banking by visiting a Branch or an ATM in order to use the mobile banking application.

I receive SMS alerts on my Mobile number. Why am I facing the error "Please register using your registered mobile number" when I am registering using the same mobile number.

The mobile number should be registered through a secure channel for use on Axis Mobile. Secure channels include ATMs and Change Request Forms (CRFs) submitted at any Axis Bank branch.

Can I change the country code from the default '91'?

Yes, the 91 code is editable and can be modified as per requirement.

I have registered my number using a secure channel but still unable to register.

In case you have just registered the number using a secure channel, please wait for 24 hours before trying to register again. In case it has been more than 24 hours, please contact our customer care centre

I am on the activation code screen, what should I do next to activate the application?

You will be sent an SMS with the security code which needs to be entered on the screen to proceed ahead.

What to do if I do not receive any activation code?

You can click on the 'Resend Code' button present on the security code screen.

While entering the activation code, I am receiving a message stating that you have entered an invalid activation code?

You need to enter the correct activation code which has been sent via SMS. Alternatively, in case of any problem you can also request to resend a new code after one minute.

I have received multiple activation codes which one I should use for activation?

The most recent OTAC code should be used for activation of the mobile banking application.

I have entered the incorrect activation code five times, why am I redirected to the prelogin screen?

This is due to the security feature incorporated in the application. Please be cautious while entering the one-time activation code (OTAC). In case you enter incorrect OTAC 5 times, you will not be able to complete the onboarding process.

What should I keep in mind while setting the MPIN?

You will not be able to set MPIN which is repetitive or sequential. Kindly enter unique digits while setting MPIN.

While I am entering the debit card details the correct expiry date is entered but still it's not accepting? What could be the issue?

Kindly enter the expiry date without a slash (/) between the Month and the Year. For example, instead of MM/YY the same needs to be entered in MMYY format.

I have entered wrong Debit card details 3 times and my card is blocked. What will happen now?

The card is going to remain blocked for that day. You will not be able to withdraw money from any ATM, but you can do the Swipe/POS transactions. The card will be unblocked after 24 hours.

Will the application get deactivated if I don’t use the service for a period of time?

The application will not get deactivated, however in case the application is not used for 90 days or more, you will have to update the MPIN once you log in to ensure the security of your account.

If my debit card is blocked or I don’t have a debit card then will I be able to use the mobile banking application?

Yes, you can use Axis Mobile even without a debit card. To complete your Level 2 registration, use the options other than Debit Card

While I am authenticating the application via the debit card I'm shown an error stating that your primary account number for the debit card is not matching with SMS Banking?

To activate Axis Mobile, you need to register your primary account linked to the debit card for SMS Banking.

You can register your mobile number by visiting the nearest ATM or branch.

What if I disagree with the terms and conditions for the application and click on the 'Disagree' button?

To use the application, you need to comply with the terms and conditions. In case you disagree, you will not be able to use the application.

What if I get disconnected or my mobile phone switches off while performing a transaction?

You can simply reconnect to Axis Mobile and verify your transaction history to check if the transaction has been executed. You can also check the Mini Statement of the account.

What if I get an SMS or a call while Using Axis Mobile?

On most handsets, you can answer the call or read the SMS while Axis Mobile continues to run in the background. After you have finished your call, you can resume the application. However, for certain handsets, you may need to re-open the application and log in again. In case the call is extended for a longer duration then the application will get logged out and you will have to log in again.

Can I access Axis Mobile when I am on national roaming?

Yes, as long as you have GPRS activated on your mobile number, subject to availability of the network, you can access Axis Mobile anywhere in the country. Please keep in mind that you might be charged special roaming rates for using GPRS.

Does Axis Mobile have a similar appearance on all phones?

The portfolio of services offered on Axis Mobile remains the same across all handsets. However, the appearance may differ slightly based on the mobile phone and its display interface.

I have entered the MPIN incorrectly, 5 times and message is displayed that ‘Your Axis Mobile application is locked’, what should I do?

Click on the Proceed button and complete the journey to unlock the mPIN using one of the available options

If I authenticate the application via Internet banking details then will I be able to unlock the application via Debit card details and vice versa?

Yes. Once registered using one option, you can use either of the other options to unlock the application

In case I have forgotten my MPIN how should I reset the same?

The MPIN can be reset by clicking Forgot MPIN icon. Here you will get an option to reset your MPIN.

What is the procedure for unlocking MPIN via internet banking details?

a. Choose the Internet Banking option and enter the Login ID and password

b. Enter your registered mobile number

c. Enter the activation code sent to you

d. Set and confirm a new mPIN

e. Now you can login again

What is the procedure for unlocking via Debit card details?

a. Choose the Debit Card option and enter the debit card details

b. Enter your registered mobile number

c. Enter the activation code sent to you

d. Set and confirm a new mPIN

e. Now you can login again

I have forgotten my MPIN, when I am entering my mobile number it's showing an error that your mobile number cannot be verified. Why is that?

This is because you need to enter the same mobile number while unlocking/forgot MPIN which you had used to register the application.

Why am I not able to reset my MPIN after having changed my mobile number?

If you have not updated the number via ATM or Branch then you will not be able to unlock MPIN. In case you are facing difficulty, then please update your mobile number via ATM or Branch and re-try registration.

What if I change my mobile handset or change my mobile number?

In case you change your handset, you need to download the application again.

In case you change your mobile number, please register it through Axis Bank ATM or Branch and then install the application for the new number.

If I have lost my mobile handset what should I do?

If you have lost your mobile phone then please report the same to Customer service or you can download the application on the new handset in use, once you register using the current handset, you will be de-registered from the older application.

What if I don’t want to continue using Axis Mobile?

You can deregister postlogin by going to the settings and clicking on De-Register. Next, authenticate yourself with the correct MPIN in order to complete the process of de-registration.
You can deregister prelogin by clicking on the Login button and clicking on “Not You”.
You can also deregister by visiting Axis Bank Branch or by calling up the customer care.

I have formatted my phone, what should I do to activate Axis Mobile application again?

In case of Android, you just need to download and install the application again. Necessary checks will be performed by the application itself to ensure security. Enter your MPIN and the application is ready to use. In case of iPhone and Windows Phone, you need to perform the registration process again.

If I add a beneficiary using the mobile application will this get reflected in the internet banking portal also?

Yes, the beneficiary added using the mobile application will be reflected while using internet banking as well with the exception of bill payments where the beneficiary added on Axis Mobile are not reflected on internet banking and vice versa.

Can I use Axis Mobile on two handsets simultaneously?

No, to ensure the security of your account you can only use the application on one handset.

I am a current account customer, can I register to the application?

At present, the mobile banking services can be availed by current account customers falling in the following categories: Sole Proprietorship, Resident Indian, Hindu Undivided Family, Non-Resident Indian.

I have 5 current accounts, but why are all of these accounts not visible in the mobile application?

At present, the mobile banking services can be availed by current account customers falling in the following categories: Sole Proprietorship, Resident Indian, Hindu Undivided Family, Non-Resident Indian. If you have any further queries, please contact your nearest branch.

I have savings as well as current account with Axis, which of the two will be synchronized to the application?

If you have a current account constitution which is supported by mobile banking services, then both the accounts will be synchronized to the mobile application.

How can I navigate to various modules of the application?

Once you open the application on your handset, slide the screen to your right to view the account summary

How can I check the last transaction details for accounts?

Click on the Savings/Current Accounts tab and select the account you wish to view the transaction details for

How to personalize the image or the nickname on the card?

Click on the Savings/Current Accounts tab and select the account you wish to personalise. Click on the grey area on the top that displays the balance.

Tap on the image icon and select the picture you want from your photo gallery. You can also click an image instantly.

From where all can the images be taken to personalize the card?

The image can be clicked instantly or taken from the phone gallery.

How can I request for an account statement through the application?

Select the account for which you wish to view/request the statement. The options to view and email statement are present at the bottom of the screen.

While making payments, how do I select a specific account number in case I have multiple account numbers?

To select one of your accounts while making payments, use the arrow marks on the account selection area or swipe up and down till the desired account comes into view.

How to get credit card details like card statements, plus points balance, outstanding balance, credit limit etc?

To get credit card details select the Credit Cards tab on the Home screen and select the card you wish to view the details of.

How to find the unbilled transactions for my credit card?

To view the unbilled transactions, click on the statements tab on the card summary screen and click on Unbilled Transactions

How to request for the latest statement?

To view the latest statement, click on the statements tab on the card summary screen and click on Current Statement.

Is credit card payment allowed in the current application?

Yes, you can pay your bill by selecting the Pay Last Bill option which can be viewed once you click on the credit card number in credit card summary screen.

How to schedule a credit card payment to a later date?

Card payment can be scheduled to a later date by clicking on the Pay Later option on the Credit Card Pay Last Bill section.

Can I pay more or less amount than my outstanding amount in case of credit card bill?

Yes, you can make any amount of payment related to your card.

Why am I seeing a pre-filled amount in case of credit card payment?

The pre-filled amount is the minimum payment required for your credit card.

After making a payment I can see an Add to Favorites option on the success screen? What does it do?

When you add a transaction to Favorites it will be present in the favorites module and you can directly make the transaction. Use this shortcut for the transactions you carry most often.

Where can I get details of deposits on Axis Mobile?

Login to Axis mobile and click on FD/RD tab where you can view Fixed or Recurring Deposits linked to your account.

Can I open a fixed deposit using Axis Mobile?

Yes, you can open a fixed deposit on Axis Mobile.

If you are a Primary Account Holder of a Joint Account, you can open a fixed deposit and recurring deposit either singly or jointly.

If you are a Secondary Account Holder of a Joint Account, you can open a Fixed Deposit and Recurring deposit singly.

Kindly contact customer care or visit nearby branch in case of additional queries

What details of deposits can be viewed on Axis Mobile?

You can view the following deposit details:

1. Deposit Account Number
2. Name of Deposit (Nick Name)
3. Deposit Amount
4. Current Amount
5. Maturity Amount
6. Interest Rate
7. Start Date
8. Maturity Date (Period)
9. Interest Payable
10. Maturity Instruction
11. Repayment Account Number
12. Nominee details
13. Account Holders Names
14. Holding Pattern
15. Deposit Advice (to download)
16. Interest Certificate (to download)

Can I open a fixed or recurring deposit using Axis Mobile?

Yes, you can open a fixed or recurring deposit using Axis Mobile.
Login to Axis Mobile >> Click on “FD/RD” >> Click on “New Deposit” from either of the two tabs “Fixed Deposit” or “Recurring Deposit”>> Select the desired tenure >> Enter details (Amount) >> Check other details (Maturity Instructions, Interest Payable, FD/RD Nick Name, Emp Code (name of employee who has guided you in opening the deposit) , etc) >> Review T&C >> Click on Open FD >> Click on Confirm

Can I pre-close my fixed or recurring deposit?

Yes, you can pre-close the fixed deposit or recurring deposit using Axis Mobile.
Login to Axis Mobile >> Click on “FD/RD” >> Select the deposit account >> click on “Close FD/RD” >> Select option “Partial closure/ Full Closure ” >> click on Submit >> Confirm details >> Enter Mpin.
Please note that you may be charged some penalty for premature closure of a booked deposit

Where can I find the details of Loans on Axis Mobile?

To view your loan details, click on the button Other Accounts on the Account Summary screen. The default view is deposits. Click on loans to view all the loans linked to your customer id. Click on the loan account number to view the loan details.

Why is the total outstanding not showing as negative in my credit card balance?

This is because you have already paid your credit card bills and the credits are greater than the debits in your respective account.

How can I request for repayment schedule?

Login to Axis Mobile App >> Loans >> Request Statement >> Repayment Schedule

How can I request for interest certificate?

Login to Axis Mobile >> Loans >> Request Statement >> Interest Certificate

What all transactions will be eligible for EMI conversion?

The value of the credit card transaction should be Rs. 2,500 or more to be eligible for conversion of transaction to EMI. The transactions like Jewelry/Gold, cash withdrawals, Balance Transfer and card fees will not be eligible for this facility.

How I can apply for ‘EMI conversion for my transactions’ using Axis Mobile Banking?

You can apply for EMI conversion through mobile banking by using three easy options.

Option 1: In the 3 bar side menu – Service – Credit Cards – Convert to EMI – Unbilled Transactions/Current Statement. This option will list down all the transactions which are eligible for EMI conversion. You can request for the same by selecting transactions & agreeing to Terms & Conditions.

Option 2: Accounts – Credit Card – Convert to EMI - Unbilled Transactions/Current Statement. This option will list down all the transactions which are eligible for EMI conversion. You can request for the same by selecting transactions & agreeing to Terms & Conditions.

Can I request for EMI conversion for the transactions even if I missed the payment for last statement?

No, EMI facility is not available if the card is delinquent at the time of EMI conversion

What are the charges applicable for ‘Transaction conversion to EMI’?

Processing Fee, EMI interest & Foreclosure Fee will be applicable for EMI conversion. Service Tax will also be charged on Processing Fee, Foreclosure fee and interest amount and will be billed in the same statement in which the above charges are levied.

Transactions done on my corporate card will also be eligible for EMI conversion?

No, EMI facility is not available for Corporate and Co-brand STFC cards.

How will I get confirmation on my EMI conversion request?

You will receive a SMS on submission of request. This request will get processed immediately & you will get confirmation for EMI conversion through SMS on mobile.

Can I block my Credit Card using Axis Mobile Banking?

Yes, you can block your credit card using Axis Mobile in case you have lost your credit card. Visit the My Control section and select Credit Cards. Click on Block and Replace and select the card for the same. Your card will be blocked immediately and replacement request of your credit card will be submitted. Your card replacement request will be processed in 1 working day.

What if I am not able to block my credit card through Axis Mobile Banking?

If your credit card is already blocked, it will not show in ‘Block & Replace Card’ option. In such case please call customer service at 1800 103 5577 for further query.

Will I get option to select a usage type while placing ‘Block & Replace Card’ request?

Yes, you can choose usage type for your replacement card by selecting option i.e. 'Domestic & International' or 'Domestic' as per your requirement.

When will I get the replacement card?

Your replaced card will be dispatched to your registered mailing address. You will receive your replacement credit card within 10 working days.

How will I get confirmation on my card blocking?

You will get a confirmation on Axis Mobile on submission of ‘Block & Replace Card’ request. You will also get a SMS confirmation on your mobile registered in Mobile Banking for card blocking and replacement of card.

What If I do not receive my replacement credit card within 10 working days?

You need to call our customer service at 1800 103 5577 to know the further status on your replacement card delivery.

Where do I check whether I am eligible to increase limit on my Credit Card?

Please click on 'Check for Limit Increase' option under Credit Card Menu in Services and select the card number for which you want to check your Limit Increase Eligibility. Then you need to click on submit button and your Limit Increase details will be viewed.

When I can request for Limit Increase on my credit card?

You can request for Limit Increase on your credit card within the validity date

What if I enjoy the same credit limit?

Your Limit Increase request will not be processed if you are enjoying the same credit limit on your credit card

When my Limit Increase request will be processed?

Your limit Increase request will be processed within 1 working day subject to Bank’s Internal Policy

How will I get a confirmation that my Limit Increase request is submitted?

You will get a confirmation on Axis Mobile banking on submission of request as well as you will get confirmation via SMS on your mobile number registered in mobile banking

How will I get a confirmation that my Limit on credit card has been increased?

You will get a SMS confirmation on your registered mobile number on Limit Increase

What is Block & Replace?

Through Block & Replace your current Debit Card will be blocked and replaced with a new Chip Debit Card. The replaced debit card will be enabled for use for domestic and international transactions including E-Commerce. You will not be able to use your blocked debit card for any future transactions.

For NRO customers the replacement debit card will be restricted only for domestic usage.

What will be the fees for Replacement Debit Card?

The fee for replacement debit card will be Rs. 200+tax.

Will my debit card get instantly blocked?

Yes, the debit card will be blocked instantly. Once blocked you will not be able to use your debit card for any transaction.

Can I reactivate my debit card once it is blocked?

Your debit card once blocked cannot be reactivated in future and you will not be able to use your debit card for any transaction.

When will I receive the new Debit Card issued to me?

The debit card will be received within 7-10 working days of your request placed

Will any message be sent on blocking of my existing card and issuance of replacement debit card?

You will receive a confirmation message once your debit card gets blocked. Another message will be sent on issuance of your new debit card along with the details.

If I block my Primary Debit Card will my Secondary Debit Card also get blocked?

You need to select the debit card which needs to be blocked. Only the selected card will get blocked.

What is meant by Modify ATM/Purchase Limit?

Through this option you can change your daily ATM withdrawal limit and Purchase transaction limit set on your debit card.

What is the maximum value till which the limit on my debit card can be modified?

You can modify the limits on your Debit Card upto the maximum limit allowed on your card. To increase the limit beyond the maximum limit allowed on your debit card, please visit your branch.

How many times can I modify the limits set on my Debit Card?

You can modify your Debit Card limits as many times as desired. However, if multiple requests are placed in a single day on the same card then the latest limit will get updated on your debit card.

Can I change both the ATM Withdrawal Limit and Purchase Transaction Limit together?

Yes. All the limits set on your debit card can be modified together.

Can I change only domestic limits or both domestic and international limits on my debit card?

You can modify all the limits allowed on your card. International limits can be modified only if your debit card is activated for international usage.

Can I modify International Limit on my Magstripe Debit Card?

If your Magstripe Debit card is issued before December 1, 2013 then you have a preset international limit of Rs. 40,000 set on your card which cannot be modified. If your Magstripe Debit card is issued after December 1, 2013 then international usage on your card is not permitted.

Can I modify International Limit on my Domestic Chip Debit Card?

No. International Usage on Domestic Chip Debit Card is not permitted. However, you can change the usage of your Debit Card from Domestic to International.

When will the limits get set to the new limits?

On successful receipt of your request, the new limits will get updated on your Debit Card within 1 working day.

Can I set all the limits on my Debit Card to zero?

Yes. The limits on your card can be modified between zero and the maximum allowed limit.

I changed the limit on my Debit Card and on rechecking it shows me the new limits?

After placing the request, the application will show the new limits as desired by you. However, the new limits will get updated on your debit card within 1 working day.

If I have received my Debit Card today then after how much time can I use this functionality?

You can use this functionality anytime once your card is activated. To activate your debit card use it at any Axis Bank ATM or perform a purchase transaction with it. Please note, you cannot perform an E-Commerce transaction till you activate your card.

Will I receive any confirmation message after the limits on my debit card get changed?

You will receive a message once your request has been successfully received. However, the new limits will be updated on your debit card within 1 working.

What is meant by Switch Off?

Through Switch Off functionality all the limits set on your Debit Card will be set to zero. You will not be able to use your card for ATM withdrawal or Purchase transaction once your debit card is switched off. This is useful in case where you know you will not be using your card for a while and do not want to run the risk of it being misused.

After using Switch Off function will my Debit Card get blocked?

No. Through Switch Off function your debit card will not get blocked. Only the limits set on your card will become zero. The limits can be increased whenever required.

Through Switch Off will only domestic limits get set to zero?

All the limits available on your debit card whether domestic/international will be set to zero. If your debit card is restricted only for domestic usage then only domestic limits will be set to zero.

What limits will be modified through the Switch On functionality?

You can increase all or any limits on your Debit Card through Switch On. The limits can be updated anywhere between zero and the maximum allowed limits on your card.

When will the limits get set to the new limits?

On successful receipt of your request, the new limits will get updated on your Debit Card within 1 working day.

After using the Switch On/Off functionality, on rechecking it shows the revised limits?

After placing the request the application will show the new limits as desired by you. However, the new limits will get updated on your debit card within 1 working day.

Through Switch On, will the new limits get automatically set to the previous limits?

Using this functionality you need to specify the desired limits to be set on the card. The limits can be set anywhere between zero and the maximum allowed limits on your card.

If I have received my Debit Card today then after how much time can I use this functionality?

You can use this functionality anytime once your card is activated. To activate your debit card use it at any Axis Bank ATM or perform a purchase transaction with it. Please note, you cannot perform an E-Commerce transaction till you activate your card.

Will I receive any confirmation message after the limits on my debit card get changed?

You will receive a message once your request has been successfully received. However, the new limits will be updated on your debit card within 1 working.,

How to transfer funds to Axis Bank account holders and other bank account holders?

Select 'Transfer' from Home Page/Menu and then select the required option for Fund Transfer.

If I have multiple accounts and want to transfer money between them, how can I do it?

In the Transfer section, select the option "Your Accounts". Choose the account you want to transfer the amount to. On the next screen select the account you want to transfer from and the amount. Proceed like any other fund transfer

Can I schedule the Funds transfer for a later date?

You can schedule the funds transfer to a later date by clicking on the “Pay Later” option.

How do I transfer money to other Axis Bank account?

Select 'Transfer' from Home Page or Menu and then select option “ Axis Bank Customer”.

Why can't I see any payees in the Transfer to other Axis account option?

This could be because you have not added any payees so far. Use the "Add Payee" button present at the bottom of the screen to add a payee.

How can I delete a specific payee?

You can delete a payee from the Select beneficiary screen by clicking on the Delete Payee button at the bottom of the Transfer screen. Select the Payee type and choose the payee to be deleted from the next screen.

How many payees can I delete in one go?

Only one payee can be deleted at a time.

How can I transfer funds to another Axis Account holder?

You can transfer fund by adding a beneficiary either by entering the customers registered mobile number or the account number.

Can I add personalized images for the payees added?

Image for a beneficiary can be added by clicking a picture, adding a picture from the gallery or from facebook.

While I am adding a payee its showing an error - multiple accounts are registered with the mobile number. What should I do?

Kindly add payee with the help of the account number option as there are multiple accounts linked to that number.

Can I add a payee without the nickname or the beneficiary name?

No. The nickname and the payee name are compulsory fields and need to be filled in to complete the process of addition of a payee.

How can I add a payee holding an account in another bank and what details are required for the same?

Details required to add a payee for other bank account are Account Number, IFSC code, Payee Name and Nickname.

How to add a payee for IMPS P2P?

User can click on ADD button and enter the payee details like Mobile Number and MMID.

How to add a payee for IMPS P2M?

The details of the merchant that is his/her Mobile Number and MMID along with the payment reference field needs to be put in to add a beneficiary for IMPS P2M

Can I add two different payees with the same nickname?

The nickname should be unique to a payee, hence no two payees can have the same nickname

Why is the application asking me to add the beneficiary using netbanking?

This is because you have not upgraded to the latest version of the application. Please upgrade to avail this feature. You can update the application by visiting the application store.

Where can I see the scheduled transfers?

You can view all scheduled transfers under the option Scheduled Payments.

How can I delete a scheduled transfer or how can I stop a transfer which has been scheduled for a later date?

In order to stop a scheduled transfer, select the payment from the scheduled list and click on the delete option at the bottom of the screen

Where can I see all my past transactions?

Click on the history tab in the Transfer section to view all the transactions initiated in the past, even if they have failed

Can I delete any transaction from the history?

Transactions cannot be deleted from the history

How many transactions can I see in the transaction history option?

The last 20 transactions will be visible when you view the transaction history.

What will be the order of the transactions in Transaction History?

The transactions will be visible to the customer in the reverse chronological order .i.e. the latest transaction will be the first to appear in the list.

How can I make a payment to my other axis bank account payees?

Click on the option "Axis Bank Customers” and select the payee from the list post which you will be able to make the payment immediately or schedule it for a later date.

When I transfer funds, I see three options IMPS, NEFT and later NEFT. What are these options?

There are 3 ways of making payments to a beneficiary. Standard (NEFT) using this option funds will be transferred through NEFT within a short period of time. Instant (IMPS) transfers funds immediately to the beneficiary, later (NEFT) will schedule payment on a later date.

Is there any fees for transferring through IMPS (Instant)?

Yes, there is a charge of Rs. 5 for Fund transfer through IMPS.

What is the minimum and maximum amount for Fund Transfer in a day?

The minimum amount for fund transfer is Re. 1 and the maximum is Rs. 10,00,000 per day

I am not able to make an IMPS payment from a respective account – it's showing me an error that your account number is not having any MMID allocated?

Generate MMID to carry IMPS payments. The MMID can be generated from the “Generate MMID” option under the Request Menu.

I don’t know the IFSC code for the beneficiary. How should I look for the same in the application?

If you do not know the IFSC code then you can select the beneficiaries bank name, branch, city and state in order to get the IFSC code

I have initiated an NEFT transaction. When will the beneficiary receive the amount?

Usually the funds are credited on the same day. In case the funds are not credited within 2 days please contact the Axis Bank Helpline.

How can I do a Mobile/DTH/Data Card Recharge?

Go to the 'Recharge' option present on the Home or Menu screen. By clicking on the same you will be taken to the recharge page with different options like DTH/Data card/Mobile available to you. When recharging using Axis Mobile for the first time, you need to add the corresponding mobile payee.

How can I recharge a mobile number?

To recharge a mobile number without logging in, click on '+' icon in the pre login screen, enter the details of the number to be recharged and the amount. Enter the MPIN and the recharge is done. In the Recharge section, click on "New Recharge" to add a new number for recharge. Enter the details and the OTP you receive on SMS. Once the number is saved, click on the number on the main "Recharge" screen to complete the recharge.

How can I add the beneficiary image in case of any recharge/DTH/Data card option?

There is an “Add Image of the Beneficiary” option present on the screen, where you can add the image from your handset's camera, gallery or Facebook.

What is the minimum and maximum recharge amount for Mobile and Data card?

The minimum recharge amount is Rs. 10 while the maximum is Rs. 3000 per day for mobile and data card, however customer should check with their operators for the correct denomination/value before initiating any recharge.

What is the maximum value for which mobile and data card recharge can be done?

You can do a recharge up to Rs. 3000 for Mobile or Data card for a single mobile number in a day

I got a message that I have exceeded the daily limit of recharge for a specific Mobile/Data card number. What does it mean?

You can recharge up to Rs. 3000 per day for a single beneficiary in case of Mobile and Data Card recharges post which you will be shown this message.

How can I recharge again for the same mobile number If I am getting the error -- You have exceeded the daily limit of transaction for a specific beneficiary?

You will not be able to recharge for the same beneficiary if this error is visible to you. You can recharge the same number the next day.

In case I have exhausted the limit of recharge over mobile banking application for a specific beneficiary, then if I try and initiate the recharge via internet banking will the same be possible?

In case the limit for recharge is exhausted for a beneficiary then even if you try to recharge using other channels like the internet banking then you will not be able to initiate the recharge.

What denominations can I use for recharge on Axis Mobile?

You should check with your mobile operator about the recharge denominations and the top up value before recharging.

What should be the time interval between recharges for any particular Mobile/Data card/DTH number?

The time interval between two recharges for a particular number should be at least 15 minutes.

I have multiple accounts. How should I choose the account from which I want to recharge?

You can use the swipe feature through which you will see all your accounts and you can click and choose the account.

Why can I see different kind of recharge such as Special/Flexi/Top Up/Recharge options for specific operators?

These fields are specific to operators and will be displayed as per the operator you select.

Which option of recharge should I use?

You need to check with the operator for the specific recharges available to you in the mobile banking application

How can I delete a beneficiary for Mobile/DTH/Data card?

Click on the delete button in the relevant (Mobile/DTH/Data card) recharge and select the beneficiary you want to delete.

If I cannot add beneficiary for Mobile/Data Card/DTH then what should I do?

You need to follow the steps in the application to complete the registration of a beneficiary. In case you are still facing problems then Force Close the application and switch off the mobile phone and try again.

I just recharged my mobile through the application, now when I am trying to recharge again I get an error "Consecutive recharges cannot be done in 15 minutes"? What does this mean?

The time interval between two recharges for a particular number should be at least 15 minutes. Please wait to recharge again.

What is the maximum value for which DTH recharge can be done?

The limit for DTH Recharge is Rs. 10,000 per day. To initiate more recharges for the same number, you will have to wait for a day.

What is the minimum amount of recharge for DTH?

The minimum amount of recharge depends on the operator.

Where can I see recharge history?

A clickable option "History" is present on the recharge screen. On clicking it, you can see last 20 recharge transactions.

In case my mobile recharge transaction has failed, how will the amount for the same get credited back in the account?

In case of failed transaction, the amount will get refunded in 4 working days.

I initiated a mobile recharge, the amount was debited from my account but the recharge did not happen. What do I do?

Please contact Axis Bank Helpline

What are the payment options for doing a Recharge?

You can pay through Axis Account and Wallet.

Is there any additional charge levied by the bank/Operator?

No. This facility is free of charge

Where do I check for my bills in the application?

You need to click on the bill payment option in the home or menu screen to reach to the specific section.

In Bill Payment section I am not able to see the beneficiaries which were added through Internet Banking and vice versa?

Currently we do not have this service enabled for bill payments, you need to add the beneficiaries for the Internet Banking and Axis Mobile Banking application separately.

For which kind of biller I will be able to see the " Add to Favourites " option?

You will be able to see the " Add to Favourites " button only for ad-hoc payments like Charitable foundations

Incase I need to add a biller how should I add the same?

You need to click on the “Add” button present in the Pay Bills option to register a biller.

What are the various kinds of billers that I can add in mobile banking application?

There are 4 kinds of billers which you can add in the application:-

1. Adhoc - You can make any amount of payment at any point of time, the same can be scheduled to a later date.

2. Presentment - The bill will be generated on a specific date, the same can only be paid on the due date and cannot be scheduled to a later date.

3. Presentment and Partial Pay - The bill will get generated on a specific date, the same can only be paid on the due date and can’t be scheduled to a later date. Here additional feature is that you can select the partial pay option for that biller where you can make payment greater than or less than the bill amount.

4. Auto pay option - This functionality will only be present for Presentment and payment type billers.

What do you mean by Auto Pay option?

Simply set up automatic bill payments. Each month, payments will be automatically charged to your account, and you’ll never have to worry about due dates or missed payments again.

In case the amount is less than the auto pay amount for a respective biller, will the bill get paid?

The bill will get paid in case the bill amount is less than the auto pay amount.

In case the amount is more than the auto pay amount for a respective biller will the bill get paid?

The bill will not get paid in case the bill amount is less than the auto pay amount.

If the threshold amount limit for Auto Pay exceeds the bill amount, will the bill get automatically scheduled for payment?

You need to click on the bill so generated in the presentment bill option as the bill will not get paid automatically since the bill amount is greater than the threshold limit.

Who are presentment billers? Kindly help with some examples?

Presentment billers are the kind of biller where the bill will be generated on a specific date and can only be paid on the due date and cannot be scheduled to a later date. Few examples are - Reliance Electricity; Insurance - Birla Sun Life, ICICI; Telephone – BSNL; Gas - Mahanagar Gas limited; Mutual Fund - ICICI, IDFC.

In case my bill is not yet generated and I have clicked on the pay bills option? Will I be able to make the payment for the respective biller?

In this case you cannot make payment as the biller has not yet presented the bill.

How should I make payment for a case where I have not selected the Auto pay option?

Click on the respective biller and the same will take you to the payment input screen, through which you can pay the bill.

I can view a bill, can I make payment less or greater than bill amount?

You just need to click on the partial pay option in order to make the payment in the payment input screen.

A bill is displayed but the amount of the bill is less than the auto pay limit, what do I do?

The bill will get automatically paid once its generated, you don't have to do anything.

I have a bill due for which I have set up Auto Pay, however I am not able to view it in Presented Bills?

You will not be able to see the bill as the Auto Pay instruction has already been scheduled and is visible under Scheduled Payments.

I have a bill due for which I have set up Auto Pay, however I am still seeing the bill in Present bills and it is not automatically scheduled?

If your bill amount exceeds the threshold, then you will have to manually schedule the bill from Presented Bills option.

A bill is displayed but the amount of the bill is more than the auto pay limit, what do I do?

Your bill will not get paid automatically as the amount is greater than the auto pay limit. The bill needs to be paid by clicking on the respective biller in Pay Bills option.

How can I schedule bills in bill payment option?

You can schedule the bills by clicking on "Pay later for Adhoc payments " and " Pay on Due date " in case of "Presentment and Payment billers ".

I am trying to delete a biller in the Pay Bills option but its not getting deleted as the same is scheduled for a specific date? What should I do in this case?

In order to delete the biller you need to delete the same from calendar view option first.

Will my bills get synced with device calendar?

Yes the bills will be synced to the device calendar.

How can I delete a bill from the calendar view application?

You will be able to delete the bill from calendar view by clicking on the specific date on which the bill is scheduled for payment. On clicking you will be taken to the bill details screen where there is a delete option

How will I come to know whether my bill is paid or scheduled?

The bills which have been paid will be in grey colour and the ones which are scheduled on a later date will be highlighted in pink

How should I disable auto pay option?

You just need to go to "Disable Auto Pay" option and click on the biller to disable auto pay for a given biller.

Will I be able to delete the biller for whom I had enabled the auto pay option?

Yes you will be able to delete the biller, unless there are any pending payments already scheduled for that biller. In that case, you will need to delete the scheduled payments and then you may delete the biller as well.

If I had disabled auto pay option previously then will I be able to enable the same in future?

You will have to delete the specific biller in this case and then enable the auto pay option for the same biller.

Where can I see the transactions done for the bills?

All the transactions related to bill payment will be available under “Bill Pay History”

I made payment for a biller but the transaction failed, what do I do?

Please try again as the issue could be due to various factors like network failure, time out, insufficient balance etc.

I paid a bill but the same has not been updated at biller's end. What should I do?

You need to wait for 3 working days for the payment to get updated at biller's end.

I paid a bill but the payment has not been updated even after 3 days. What should I do?

Please contact your biller and if the payment has not been updated then please contact the Axis Bank Helpline.

What is Favourites Module? What can I do with the same?

This feature enables the most used transactions to be added to it, enabling quick access.

Post transaction, if I add it to “Favourites” where will this be reflected and what benefit will I gain from this?

The transaction will be saved in the “Favorites” module and it will no longer be required to go through the entire process that was carried out to make the transaction. For example for Payment – you will not need to add beneficiary, just click on the transaction you marked as Favorite and you will be taken to the payment input screen for that transaction, you just need to enter the amount again and proceed.

How many transactions can I add to favorites?

Maximum of ten transactions can be added to Favorite Transactions.

After a transaction I am trying to mark it as Favourite but I receive an error stating that " You already have 10 favorite transactions "? What should I do in this case?

This is because you already have 10 favorite transactions and hence in order to add more you need to delete one of the previous transactions which you had marked as favorite.

Incase I have deleted a transaction marked as favorite, how can I Add back the same transaction as favorite?

The transaction will reflect in History section and the same can be added as favorite by clicking on the ADD TO FAVORITES button enabled there.

I am not able to delete any respective beneficiary from the module as it says that your beneficiary has been added in favourites module, what should I do to delete the beneficiary?

Delete the beneficiary from the favorites section and then you can delete the same from the list of beneficiaries.

How do I delete a beneficiary from other modules when I have marked a transaction with the same beneficiary as Favorite?

Here the beneficiary needs to be deleted from the " Favourites " module first and then from the respective module such as bill payment, funds transfer etc.

When I undertake another transaction with a beneficiary whose last transaction was added to Favorites, why am I not shown the Add To Favorites option?

You cannot add a similar type of transaction for the same beneficiary as Favorite.

Where can I see my personal details?

To view your personal details, you need to click on the Your Details option under My Services.

How can I change my MPIN?

Login to Axis Mobile>>Open the sidebar by clicking on the top left circular icon with your initials>>Settings>>Change mPIN>>Enter current mPIN>>Set and confirm new mPIN

I had changed my MPIN to a new one. Can I change it again to the previous MPIN?

You cannot keep the same MPIN which was set earlier. In order to switch to your older MPIN, you need to change your MPIN 3 times or use the forget MPIN, option in order to reset MPIN.

Where is the forget MPIN, option?

While entering the MPIN, during login there is a forgot MPIN, option, which enables you to change your MPIN

How can I change the menu layout?

You can switch from icon view to list view or vice versa by going to personalization tab and clicking on the navigation style.

How can I personalize the icons present at the bottom of the home page?

The icons can be rearranged by clicking on Manage - App Settings -Favorite Functions. Here the 3 bars present in front of the icons can be used to rearrange the options. First 5 icons which are present in this section will be displayed to you as the favorite icons at the home screen

When I personalized icons on home page, why is the same not reflecting on the Menu screen?

The personalization option is available only for home page.

How can I give my feedback/comments on the app?

Feedback can be given by selecting the feedback/comments option. You can give feedback either via email or tweet.

How can I send feedback via Twitter?

When you select to tweet your feedback, you will be taken to the twitter page, wherein you can enter your credentials and tweet.

If I click on the call center number will I be still be logged in to the application?

On clicking the call center number, a call is placed to the call centre and you will be out of the application.

I had initiated a call from the application, after some time when the call ended and I came back to the application, why had the session expired? Will this happen when I tweet the offer?

Whenever a call is initiated, you are directed out of the application. In case the call does not end during the session time period, the application will time out. The same is applicable when tweeting an offer as the application redirects you to the twitter page and at that time you are not in session for the application

What if I don’t want to use the application any more?

You can deregister postlogin by going to the settings and clicking on De-Register. Next, authenticate yourself with the correct MPIN in order to complete the process of de-registration.
You can deregister prelogin by clicking on the Login button and clicking on “Not You”.
You can also deregister by visiting Axis Bank Branch or by calling up the customer care.

Once I de-register Axis Mobile, can I activate it again?

Yes you can activate the application again. In case you are using the same handset, you just need to download the application again and register.

What is my daily transaction limit?

Maximum daily transaction limit for non-Burgundy customers is Rs 20 lakhs and for Burgundy customers is Rs 30 lakhs. Overall transaction limits are changed to Rs 30k (for non-Burgundy customers) and Rs 1 lac (for Burgundy customers) for 5 days in case of device change and new registration

Can I change my daily transaction limit? How?

Yes, you can modify the daily transaction limit after 5 days from the date of registration on the app. To modify the limit, go to Settings and click on Modify Transaction Limit. You can set the limit upto the amount set for you. Please note that in case you de-register the app and register again, the transaction limit will be re-set to the default value of Rs 30k (for non-Burgundy customers) and Rs 1 lac (for Burgundy customers) for 5 days

I want to request for a new cheque book how should I do it?

You can request for a new cheque book by clicking on the New Cheque Book Request option. 20 leaves will be selected by default.

While requesting for a cheque book I am shown an error that you have already requested for a cheque book today? How can I order another cheque book via mobile banking?

In a single day only one cheque book can be requested, you need to come back to application the next day to request for another.

How do I request for a statement for a specific account?

Click on the statement option, in case of multiple accounts select the account you want the statement for.

Can I view my Statement on the app?

Yes, you can view the account statements for any period within a maximum range of 3 months. To view the statement, select the account you wish to view the statement for the on the home screen. In the mini statement screen that appears next, click on view statement or email statement depending on your requirement.

Why am I not able to request statement beyond 2 years?

Statement can only be requested upto 2 years however you can request statement up to an year at one go.

How do I register my email id for e-statements?

To register your email id to receive e-statements, go to Services - e-Statement. Enter your email id and select the option: Register for e-Statement. This option can be used to both update your email id and register the same for e-statement. Please note that opting for E-Statement will automatically discontinue physical statements as per T&Cs.

Can I update the email id on which I will receive the statements?

Yes, you can update the email id on which you want to receive the statement by selecting the option Update Email Id under Services - e-statement.

How should I stop a cheque?

Cheque can be stopped by clicking on the stop cheque facility and by entering the date or directly the cheque number.

Can I stop a paid cheque?

You will not be able to stop the paid cheque, only unpaid cheques can be stopped.

How should I stop an unused cheque?

The same can be done by clicking on the stop cheque button which will appear in case of unused cheques only. Here you need to authenticate the transaction with MPIN. Post successful authentication the cheque will be stopped.

In case I put my cheque number directly then what is the process of stopping the cheque?

The same will be authenticated via MPIN and prior to that it will be checked whether the cheque is paid or unused.

I want to know About my MMID (Mobile Money Identifier) where should I check the same?

The same can be generated by using the "What is My MMID" option

Incase I having multiple accounts for which I want to know my MMID?

Incase if you have multiple accounts you can swipe and select the account for which you need to generate the MMID

While requesting for MMID I am getting an error that my account number is not registered via secured channel? What do you mean by the same?

YThis message will be shown to you when your mobile number registered with the account is not through a secured channel. ATM/Branch/AOF (Account opening form) are secure channels for registration. Hence kindly register the mobile number with any of these channel in order to generate the MMID for your account.

If I choose IMPS P2M as an option to make a payment, its asking me to enter an OTP where should I get this OTP from?

An SMS will be sent to the registered mobile number by clicking on the Generate OTP option.

What requests will be visible to me in the recent request option?

You can request for a new cheque book by Log into Axis Mobile>> Select Banking >> Click on Services >> Click on Savings/Current Account >> Click on New Cheque Book. 20 leaves will be selected by default.

While requesting for a cheque book I am shown an error that you have already requested for a cheque book today? How can I order another cheque book via mobile banking?

In a single day only one cheque book can be requested, you need to come back to application the next day to request for another.

How do I request for a statement for a specific account?

Click on the statement option, in case of multiple accounts select the account you want the statement for.

Can I view my Statement on the app?

Yes, you can view the account statements for any period within a maximum range of 3 months. To view the statement, select the account you wish to view the statement for the on the home screen. In the mini statement screen that appears next, click on view statement or email statement depending on your requirement.

Why am I not able to request statement beyond 2 years?

Statement can only be requested upto 2 years. However, you can request statement up to an year at one go.

How do I register my email id for e-statements?

To register your email id to receive e-statements, go to Services - e-Statement. Enter your email id and select the option: Register for E-Statement. This option can be used to both update your email id and register the same for e-statement. Please note that opting for E-Statement will automatically discontinue physical statements as per T&Cs.

Can I update the email id on which I will receive the statements?

Yes, you can update the email id on which you want to receive the statement by selecting the option Update Email Id under Services -Estatement.

How should I stop a cheque?

Cheque can be stopped by clicking on the stop cheque facility and by entering the date or directly the cheque number.

Can I stop a paid cheque?

You will not be able to stop the paid cheque, only unpaid cheques can be stopped.

How should I stop an unused cheque?

The same can be done by clicking on the stop cheque button which will appear in case of unused cheques only. Here you need to authenticate the transaction with MPIN. Post successful authentication the cheque will be stopped.

In case I put my cheque number directly, what is the process of stopping the cheque?

The same will be authenticated via MPIN and prior to that, it will be checked whether the cheque is paid or unused.

I want to know about my MMID (Mobile Money Identifier). Where should I check the same?

The same can be generated by using the "What is My MMID" option.

In case I have multiple accounts for which I want to know my MMID?

In case if you have multiple accounts you can swipe and select the account for which you need to generate the MMID.

While requesting for MMID I am getting an error that my account number is not registered via secured channel? What do you mean by the same?

This message will be shown to you when your mobile number registered with the account is not through a secured channel. ATM/Branch/AOF (Account opening form) are secure channels for registration. Hence, register the mobile number with any of these channel in order to generate the MMID for your account.

If I choose IMPS P2M as an option to make a payment, its asking me to enter an OTP, where should I get this OTP from?

An SMS will be sent to the registered mobile number by clicking on the Generate OTP option.

What requests will be visible to me in the recent request option?

Here all the requests made by you will be visible like Email Statement/Stop Cheque, Cheque book Request etc.

What is Touch ID?

Touch ID is a fingerprint recognition feature, designed and released by Apple Inc., and currently available on the iPhone 5S, the iPhone 6, iPhone 6 Plus, iphone 7 and iphone 7 plus, the iPad Air 2, and the iPad Mini 3. Fingerprint recognition or fingerprint authentication refers to the automated method of verifying a match between two human fingerprints. Fingerprints are one of many forms of biometrics used to identify individuals and verify their identity.

What can I do with Touch ID?

With Touch ID you can unlock your iPhone, make purchases in the various Apple digital media stores (iTunes Store), and to authenticate Apple Pay online or in apps. Touch ID can also validate transactions on your Axis Mobile app. To know the list of transactions for which Touch ID can be used, read the question “What are the transactions that can be validated by Touch ID?”

Is my iPhone compatible with Touch ID?

Touch ID is compatible with iPhones operating on iOS version 8 and higher.

How do I register for using Touch ID to validate transactions on Axis Mobile?

Login to Axis Mobile. Go to Three bar menu>> Settings >> Touch ID/Face ID >> Enable Touch ID/Face ID Authentication >> Enter mPIN

After registering for Touch ID for Axis Mobile, will I be given the option to enter my MPIN?

Yes, you will have an option to enter your MPIN or your Touch ID.

What are the transactions that can be validated by Touch ID?

Pay Bills – To billers who are already added
1. Presented Bills
Fund Transfer - To beneficiaries who are already added
1. Transfer within your Account
2. Transfer within Axis Account
3. Transfer to other Account
4. Mobile Payee (P2P)
5. Mobile Payee (P2M)
Credit Account
1. Pay Last Bill (pay now/ pay later)
Post Login Recharge - To beneficiaries who are already added
1. Billpay
Open/Close FD/RD

The above list of transactions includes only those which require authentication. Transactions like balance check and mini statement do NOT require any authentication and are not included in the list.

What are the transactions that can NOT be validated by Touch ID?

1. Login to Axis Mobile app

2. Beneficiary Addition (Funds Transfer/ Pay Bill/ Mobile Recharge)

3. Mobile Recharge on the pre-login screen

Who all can transact on Axis Mobile using Touch ID?

Any person whose fingerprint is added/registered to your device can authenticate a transaction (except login and beneficiary addition) on Axis Mobile. However login is through MPIN and so only the genuine customer can access Axis Mobile app. The customer should NOT share his/her MPIN with anyone else. Also the customer should be aware of the fingerprints added/registered to his/her device.

Why am I not able to use Touch ID even after successful registration?

After successful registration you could have:

(i) Deleted and Reinstalled Axis Mobile app (OR)

(ii) De-registered and Re-registered Axis Mobile app (OR)

(iii) Changed your MPIN

If you have performed any one of the above mentioned actions, you need to register again for Touch ID for Axis Mobile.

How do I de-register Touch ID for Axis Mobile?

Login to Axis Mobile. Go to Three bar menu>> Settings >> Touch ID/Face ID >> Disable Touch ID/Face ID Authentication >> Enter mPIN

How many unsuccessful attempts are allowed for Touch ID?

The maximum permissible limit for entering wrong Touch ID is 3, post which your Axis Mobile app will be locked.

How do I unlock my app?

Click on Login , then click on Proceed button and complete the journey to unlock the mPIN using one of the available options

What is the benefit of "e-Statement Registration" Feature?

With e-statements, Customer can receive your account statements by email. After Registering for e-Statements, customer will not receive physical statements on his/her address

How Can "e-Statement Registration" feature be used on Axis Mobile App?

To activate e-Statement on credit Card, Log into Axis Mobile>> Click on Account >> Select View Statement/Email Statement.

Can I register for Credit Card e-Statement if I have not provided a mail id?

No. Customer needs to update his/her mail id by contacting customer care or 1800 209 5577.

What kind of messages will be sent to me in the messages section?

Axis will provide you notification about the application and also inform you about promotions if any.

Can I delete the messages which I don’t want?

To delete a message, click on the trash icon after opening that message.

Why is there a colour difference in the messages?

The colour difference is because certain message would be in an unread state and hence they will be visible in the grey colour and the ones in pink will be in an unread state.

I have not registered on eDGE rewards website, will I still see my points?

Yes. User will be able to view eDGE reward points.

Can I redeem eDGE rewards on Axis Mobile application?

Yes, once registered on eDGE rewards website you can redeem eDGE rewards on Axis Mobile. In case you are not registered, then when you click on 'Redeem' button, you will be directed to eDGE rewards Login screen. You need to click on 'Register' to redeem points.

What if I am not eligible for eDGE rewards?

If you are not eligible for eDGE rewards, you will view 0 reward points.

What if I am eligible but not registered for eDGE rewards?

If you are eligible for eDGE rewards but not registered, you will reach the login screen and then you can register to redeem points.

What happens if I am eligible and registered for eDGE rewards?

You can view your reward points and by using the “click to redeem” button, you can redeem points via options shown by eDGE rewards.

How can I change my eDGE account email ID?

Login to Axis Mobile >> Menu (3 bar option) >> eDGE Loyalty Rewards >> Redeem >> My Points >> My Profile >> Change Email ID

What is "Near Me" and what can I do with the same?

This service will help you find ATMs, Branches, Loan Centers, Cash Deposit Machines, and Other Offers for Axis Bank around you, along with a map feature functionality.

In order to use the map functionality on Android, do I need to keep the location services in switched on mode?

The GPS should be switched on in order to use the map. In case of Android phones, all the GPS settings such as GPS satellites, User Sensor aiding, Location, and Google search options need to be kept in switched on mode in order to use the services.

In order to use the map functionality for Iphone, do I need to keep the location services in switched on mode?

The GPS should be switched on for Iphone as well in order to use the map. In case of Iphone, Location services need to be switched on.

I have kept all the locations services in switched on mode but I still am unable to use the map. Why is that?

Try and update Google Play Services and MAPS itself to the latest current version. This is because the application requires both the things to be updated to the latest versions in order to use the map.

If I click on map in this screen, will I be able to see the ATM location?

When you click on the map, the application will point the selected ATM on the map, showing you the exact location.

Will I get as many view options as I get while using Google Maps?

The view options available to you will be same as Google maps. However, you need to update the application as and when Google Maps is updated in order to get the same view options.

In case of Iphone, will I get as many view options as in Android?

In Iphone, three view options are available– Map, Satellite and Hybrid View.

I want to find a Branch in a certain area. How should I check the same in the application?

In the Near Me section, click on Branches under the category "By Location". Once you click on Branch, you can choose the State/City/Area you wish to find the branch in and get to the desired branch details.

My Near Me option is not working; what could be the problem?

In order to use the Near Me option, you need to switch on the GPS on your handset.

When I click on the Near Me option, I am able to see a lot of Axis ATM and branches. What is the distance kept in mind?

The ATM and Branches displayed on clicking the Near Me option are spread over an area of 5 kms.

How secure is Axis Mobile?

Axis Mobile is as secure as Axis Bank Online. We are committed to offering you the same unparalleled security in banking, be it any medium!

Is any of my account information stored on my mobile phone? What do I do if I lose my phone?

No information is stored on your mobile phone or SIM card memory. So in case of a lost/stolen handset, no account information will be compromised. If you lose your phone, please call Axis Bank call center immediately and register a complaint. Customer service will mark your device as stolen, and the Axis Mobile application can no longer be used on the lost/stolen device. If you do not block the application and someone tries to transact using the application, he/she would require the MPIN. In case the MPIN is entered incorrectly five consecutive times, the application is blocked. And to use “Forgot MPIN” option, debit card details are required, so the MPIN cannot be changed.

Are there any additional security measures that I should take?

Yes, do not reveal your Internet banking login ID, password, and 16-digit ATM cum Debit Card number, or your MPIN to anyone. Do not store any of these details on your mobile phone.

I was in the middle of a transaction but GPRS failed midway? How will I come to know that transaction was successful or not?

In case GPRS connectivity fails in the middle of a transaction, then you should check the mini statements and transaction history for that respective module such as history for mobile recharge, bill payments, funds transfer, etc.

What is GPRS?

GPRS stands for General Packet Radio Service. It offers high-speed data services on GSM networks. GPRS lets you browse the internet, access your email, and connect to various other data services on your mobile phone.

How do I get GPRS?

You can contact your telecom service provider and request for registration and activation of GPRS for your mobile number.

Will I be charged for using Axis Mobile?

Axis Mobile is available to you FREE of cost. However, please bear in mind that standard data access rates will be applicable as per your telecom service provider for using Axis Mobile.

How can I subscribe to Axis Bank Mobile Banking?

IPhone users can download Axis Mobile from Apple App Store. Android and Windows phone users can download the app from the Google Play Store.

Do I have GPRS activated on my phone?

If you can visit web sites and download applications on your phone, then you have GPRS activated on your phone. If you do not have GPRS activated on your phone, then please contact your service provider.

How do I enable GPRS on my mobile phone?

Please contact your service provider.

I have tried to enable GPRS by following the Automatic Configuration setup guide, but I did not receive the GPRS Settings from my service provider?

Please contact your service provider.

I can access other sites on my mobile browser but I'm unable to download Axis Mobile?

Axis Mobile is a secure application, downloading or accessing Axis Mobile may be slow/intermittent on some GPRS plans. You may check with your telecom service provider about other GPRS plans if repeated attempts to access Axis Mobile fail on your existing plan. In certain Java phones, you need to set GPRS settings manually for using it for secure applications. Please contact our customer care for further help.

I am having trouble in downloading Axis Mobile?

This may be due to congestion in your service provider’s GPRS network. Please try again after some time.

I have successfully downloaded the Axis Mobile application but I am unable to locate it on my mobile phone?

Axis Mobile should be present in the applications, games, and more or downloads folder on your mobile phone.

What is Quick Balance ?

You can now view your available balance without logging into the application. Just pull down the section below the login button to view your available balance instantly.

How do I turn on Quick Balance?

You need to be a registered Axis Mobile user to be able to use this feature. Please visit the Onboarding Section for all queries related to registration. To turn on Quick Balance, pull down the section under the Login button. You will be required to enter your MPIN to authenticate yourself. On successful verification, this feature is turned on and you can now view your available balance by pulling down the section below the login button.

Why does the balance disappear after some time?

The balance is visible for 5 seconds before it is hidden again. To view the balance again, simply pull down the section below the Login button.

How do I turn off Quick Balance?

To turn off Quick Balance, pull down the section below the Login button and click on "Turn Off Quick Balance". This feature will be disabled and you will not be able to view the balance from the login page.

What is onboarding?

When a customer uses the Axis Mobile app for the first time, their identification needs to be verified in the system. This process is called onboarding. During this, their registered phone number is verified and their internet banking/debit card/credit card/loan account credential/OTPs are used to authenticate their identity. Standalone Wallet/UPI customers will be made to fill a form of details and a security question. They are asked to set a secure mPIN to login to the app in the future.

I have the Axis Mobile app. How do I start using it?

Launch the app and click on the Login button. For Android phones, an SMS is triggered. For iPhones, the messaging app is opened and the user has to press send. The SMS is used to identify the registered mobile number. You will be asked to set a 6-digit MPIN. Now, you can start using the app.

I have set the MPIN. What can I do with Axis Mobile?

You can view your account balance, see nearby ATMs, branches and offers and view the FAQs. In order to transact further, you need to complete authentication by entering your internet banking, debit card, credit card, or loan details.

Is the SMS sent by the app free of cost?

Standard SMS charges as per operator will apply.

What details are required to complete the authentication process?

Savings/current account holders can complete the authentication process by using their internet banking, debit card credentials or OTP. Standalone credit card/forex card/ loan account customers can also complete authentication by entering the details of their respective product

I have multiple Customer IDs linked with my mobile number. How do I choose the desired one?

In case of multiple Customer IDs linked to the mobile number, a list is displayed with the various Customer IDs. The user has to choose one Customer ID and will be onboarded using the same.

What will happen if I Click on ‘Not You’?

You will be de-registered. For using the Axis Mobile app, you should onboard again.

Can I turn off the Quick Balance view option?

Yes, it is possible to turn off the Quick Balance view.

What will happen to existing customers?

Existing customers can upgrade their app from the app store. Once they launch the app and press on Login, they will be taken to the MPIN screen. After entering their MPIN, registered users can login.

What if device doesn't have sending SMS permissions from App?

Go to Device Settings: Settings >> Permissions >> App Permissions >> SMS >> Select Axis Mobile App >> OFF/ON

What will happen to existing mobile banking users when a store update is released?

Existing mobile bank users can upgrade their app from the app store. Once they launch the app and press on Login, they will be taken to the MPIN screen. After entering their MPIN, registered users can login.

What is Pay with mVisa?

Pay with mVisa is a unique payment solution available in your Axis Mobile application. You can make the payment by scanning the QR codes available at merchant outlets, bills, etc. with Pay with mVisa.

How do I use Pay with mVisa?

You can follow below mentioned steps if you are a registered customer:

Click on Scan & Pay icon on Axis Bank Mobile App.

Click on Pay with mVisa and scan the QR code.

Confirm the transaction details and enter MPIN for authentication.

Select card for payment.

Click on checkbox next to “I Agree”, towards terms and conditions mentioned in the link.

Click on continue, and enter the MPIN for transaction authentication.

Transaction confirmation will be displayed on your screen.

Do I need to register for Pay with mVisa?

Yes.

How do I register for Pay with mVisa?

If you are not registered for Pay with mVisa, please follow below steps:

Click on Scan & Pay icon on Axis Bank Mobile App.

Click on Pay with mVisa, scan the QR code and enter your MPIN.

Select Visa Debit Cards and choose a favorite card which will be displayed by default during any payment with Pay with mVisa.

Click on confirm and enter MPIN to complete the registration.

Alternatively, you can register for Pay with mVisa by following the steps below:

Login >> Menu icon >> My controls >> Pay with mVisa

Where can I use Pay with mVisa for making payments?

You can make payments at merchant outlets, on bills, etc. using the QR codes.

Which cards can I register for Pay with mVisa?

You can register your Axis Bank Visa Debit Cards, linked to your primary account, for using Pay with mVisa.

How many cards I can register for Pay with mVisa?

There is no limitation on the number of cards you can register for Pay with mVisa.

Is there any extra charge for payment through Pay with mVisa?

No, there are no extra charges on using Pay with mVisa for payment.

How do I get a confirmation of payment?

Once your transaction is completed, you will receive a confirmation on your mobile banking app screen.

How will I come to know if the transaction was declined while using Pay with mVisa?

You will receive a notification stating that the transaction was declined, on your mobile banking app screen.

What will happen to my funds if the transaction was declined and the merchant has not received a confirmation for payment?

The transaction amount will be deducted from your account on initiation of transaction. Once transaction has been declined/cancelled, the same amount will be credited back to your account.

What should I do if the amount has been debited from my account but the merchant has not received any notification for payment?

You can call our customer care numbers to raise a request for crediting back the amount of the transaction.

What should I do if amount has been debited, merchant has received a payment confirmation, but I haven’t received a successful transaction confirmation on my app screen?

If you have received a deemed acceptance response and merchant has received a successful payment notification, transaction is successfully processed.

How many Pay with mVisa transactions I can do in a day?

There is no limit on number of Pay with mVisa transactions you can do in a day.

How do I de-register my Cards for Pay with mVisa?

Please follow below steps to deregister a card for Pay with mVisa:

Login to your Mobile Banking Application using your mPIN.

Go to the menu icon available on the left side of the home page.

Click on Services option.

Click on mVisa.

Click on Manage/Deregister Cards.

Select the cards to be deregistered.

Click on Deregister Cards tab to deregister all the cards selected.

How do I check my past Pay with mVisa transactions?

Please follow below steps to check your past Pay with mVisa transactions:

Login to your Mobile Banking Application using your mPIN.

Go to the menu icon available on the left side of the home page.

Click on Services option.

Click on mVisa.

Click on past 10 transactions.

You will now see the details of your last 10 transactions using mVisa.

Do I need internet active on my mobile for using Pay with mVisa?

Yes, internet should be active on your mobile for making payments through Pay with mVisa.

Whom should I contact for resolving customer queries?

You can call our customer care service on 18001035577.

What is Quick Balance?

You can now view your available balance without logging into the application. Just pull down the section below the Login button to view your available balance instantly.

How do I turn on Quick Balance?

You need to be a registered Axis Mobile user to be able to use this feature. Please visit the Onboarding Section for all queries related to registration. To turn on Quick Balance, pull down the section under the Login button. You will be required to enter your mPIN to authenticate yourself. On successful verification, this feature is turned on and you can now view your available balance by pulling down the section below the Login button.

Why does the balance disappear after some time?

The balance is visible for 5 seconds before it is hidden again. To view the balance again, simply pull down the section below the Login button.

How do I turn off Quick Balance?

To turn off Quick Balance, pull down the section below the Login button and click on "Turn Off Quick Balance". This feature will be disabled and you will not be able to view the balance from the login page.

What are Insta Services?

Insta Services allow you to initiate service requests anytime, anywhere through your mobile phone.

What are the benefits of Insta Services?

Insta Services helps you raise service requests through your mobile phone without visiting a branch. You just need to attach documentary proof (if required) while submitting the request and we will process your request upon scrutiny.

Also, a request number is instantly generated and you can use it as reference for future communication.

Do I need to visit an Axis Bank branch for processing of request?

No, you are not required to visit any Axis Bank branch.

Are there any charges for the Insta Services facility?

Axis Bank offers Insta Services facility free to all its customers.

Do I need to download a separate application for Insta Services?

No, you do not need to download a separate application. Insta Services facility is a part of Axis Mobile App. The 'Insta Services' facility is compatible for iphones & Android phones.

In case, you do not have Axis Mobile App:

(i) Axis Mobile App can be downloaded from respective App Store/Play Store with the keyword as Axis Mobile.

(ii) Alternatively, SMS MBANK to 56161600.

Do I need to be registered on Axis Mobile App to avail the Insta Services?

Yes, you need to be registered on Axis Mobile App to avail Insta Services.

How do I access Insta Services facility on Axis Mobile App?

You need to follow the below steps to access Insta Services:

Step 1: Login to your Axis Mobile App.

Step 2: Click on 3 bar Menu (extreme Top left side).

Step 3: Click on Insta Services.

How do I update my address across all accounts/relationships with the Bank?

You can update both communication or permanent address via Insta Services if you have a valid address proof mentioning the address which needs to be updated. You can access this service under Contact section in Insta Services.

Please note that the current address shown on screen is the address updated in savings/current account. Once a new address is submitted, it is updated across all relationships with the bank, that is, Accounts, Loans, and Credit Cards.

What kind of requests can I raise through Insta Services?

Axis Bank has categorized the requests can be raised through Insta Services as follows:

Profile
1. Pan Update
2. Name Update
3. DOB Update
Contact
1. Address Change– Communication
2. Address Change– Permanent
3. Email ID Update
Accounts
1. Form 15 G/H Submission
2. Linking of Aadhaar
NRI*
1. Passport Update
2. Visa details
*(In addition to above categories, this section will be accessible to NRI customers only.)
Please Note: Depending upon your relation with Axis Bank, few of the above mentioned services may not be available to you.

What kind of documentary proof do I need to attach?

Documentary proof is not required for each and every service. Services for which proof is mandatory has (i) symbol next to it. You can click on (i) symbol and view the documents which need to be attached. Alternatively, the list of eligible documents is also shown to you before you upload them

How can I upload the documentary proof?

You need to click on the Camera Icon to upload the proof. You can either click an image of the proof or attach the saved image from your phone gallery or your cloud account.

Should the requested details to be updated and details mentioned in the proof match?

Yes, the requested details to be updated should match with the details mentioned in the proof.

Do I need to sign the documentary proof before uploading it?

No, it is not compulsory for you to sign on the proof being uploaded unless specially specified.

The document list guides me to attach/upload both front and back side of the proof. How can I attach/upload multiple images?

Click on the Camera Icon and attach/upload the front side of the proof. Wait for the image to get uploaded. Once uploaded, click on the Camera Icon again to attach/upload the back side of the proof.

Where can I read the terms and conditions related to Insta Services?

Service-specific Terms and Conditions are shown to you before submission of request through Insta Services.

When will my service request be processed?

On successful submission of request, an estimated time to process your request is shown on the screen. We expect to process the request within the shown timeframe.

How can I enquire about the status of the request submitted?

We proactively communicate the request status to you via SMS on your registered mobile number. Alternatively, you can contact various Axis Bank service channels with the request number to know the status of your request.

Where will my details be updated?

In case of your universal details (like name, DOB, email, address, etc.), the details will be updated across all relationships that you have with Axis Bank. The same information is also shown to you while raising a service request.

My request got rejected, What should I do?

The reason for rejection is communicated to you via SMS. Please rectify it and re-submit.

I am not able to view Insta Services in the Menu option of Axis Mobile App.

The Insta Services facility is available only for iphones & Android phones. Try and Update Axis Mobile App from the respective App Store/Play Store.

I am not able to access Insta Services. On clicking Insta Services, the page keeps on loading or shows a session expired screen.

You can check your network connectivity and speed and try again.

I am not able to view all the services.

Depending upon your relationship with Axis Bank, few of the mentioned services may not be available to you.

I am facing problem while uploading the proof.

Upload functionality is functional in Apple phones and Android phones (with Android version 5 and above).

What is an Axis Active Band?

An Axis Active band is the fastest way to pay purchases under Rs. 2000 at all participating stores. Instead of swiping your card at the billing counter, tap your band on the contactless terminal & pay without entering a PIN.

How does the Axis Active Band work?

The Axis Active Band contains a chip & an antenna (based on radio frequency). When you tap or lower the band against a contactless enabled terminal, the details get transferred wirelessly from the band to the terminal & the payment gets processed in a secure manner.

Once I receive my Axis Active Band, how do I activate it so that I can make contactless payments?

To activate your Axis Active Band, follow the below steps:

Step 1: Find the barcode in the Axis Active box.

Step 2: Tap on the Camera Icon in the Axis Active section of the Axis Mobile App.

Step 3: Select 'Take a photo or Video', place the barcode below the camera, focus and then click. If it is blurred, take the image again.

Step 4: Tap on 'Use image' and the barcode will be decoded.

Step 5: Check if the number populated matches the number printed in the barcode or manually enter the barcode number.

Step 6: Tap 'Proceed' to continue.

Is my Axis Active Band safe & secure?

Yes, contactless technology uses secure encryption (the same as chip & PIN) so you can use it without worries. With the maximum contactless transaction value capped at Rs. 2000, there is limited possibility of any loss. Just ensure you report the loss to Axis Bank immediately.

What if the amount is more than Rs. 2000? Will I be able to use my Axis Active Contactless Band?

No, you will not be able to use your Axis Active Contactless Band. However, if the amount is above Rs. 2000 then use a regular Axis Bank Credit Card or Debit Card by dipping or swiping in the machine & entering your PIN.

What If I buy something online which costs less than Rs. 2000?

Contactless features work only at a shop/merchant location where there is an NFC enabled POS machine. It won't work for an online transaction.

Is this Rs. 2000 limit worldwide or only in India?

The Rs. 2000 limit per transaction is only in India. Each country that has contactless bands has different Rules regarding the same. It also depends on the terminal that would be used at that time, in that country.

Is there a daily limit on the amount of purchases I can make using the contactless band?

Yes, there is a daily limit of 5 transactions on this band. This means that only 5 transactions below Rs. 2000 will be permitted without a PIN. Post which you will not be able to transact on that same day.

Can I use the chip or the magnet strip which is on my Axis Active Band to make payments?

No, the Axis Active band has to be used for Contactless payments. These payments are not enabled with the chip or the magnetic strip.

How do I disable/turn off the Contactless option?

Contactless is a permanent feature of your band. You can temporarily disable the band from making Contactless payments using the Axis Active section in your Axis Mobile App. Click on 'Unlink the band’ & you can temporarily disable the band from making Contactless payments.

Axis Mobile Banking App FAQs

General information

Getting Started

Account Management

Account Management - Deposits

Account Management - Loans

Credit Card Management

Debit Card Management

Funds Transfer