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(A) Website
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The level of information provided on our products, offers and services
The level of information provided under the sections FAQs & How do I..
(B) iConnect
Availability of account information
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The features & benefits of bill payment services
The features of online shopping facility
The two-level of security feature while making transactions
(C) Query handling mechanism
The ease of process of raising the query
Timeliness of response received regarding your query
Quality of information received regarding your query
Time involved in resolution
The level of overall satisfaction
(D) Others
Product Features & Benefits offered by the Bank
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Quality of alternate channels of banking
Overall impression of the Bank
If any of our staff deserves a special mention for his or her efforts, we would appreciate your comments
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