Do's and Don'ts

• Sign your card the moment you receive it.
• Always sign the card with a ballpoint pen.
• The moment you get your debit card, note down the card number and the emergency number. Should you ever misplace your card or if it gets stolen, you will be able to report a loss immediately.
• Keep the above two numbers in a place other than the wallet that nests your card. If your wallet gets stolen, you won't have to frantically hunt for the emergency number.
• For security reasons, we advise you to keep ready a photocopy of the front and the back side of the debit card.
• If going abroad, make note of the card company's (Visa or MasterCard) emergency number abroad.
• Report lost or stolen cards immediately.
• Try and memorize the PIN instead of noting it down somewhere.
• Don't lend your card to anyone. Be well aware of who has access to your cards. If your debit card is borrowed by a family member (spouse, child, parent), with or without your knowledge, you are responsible for their purchase or cash withdrawal.
• Never disclose the card number unnecessarily.
• Do not give out your debit card number over the phone or on the Internet.
• Never leave your card unattended at a shop or restaurant.
• Make sure the card returned to you at the merchant establishment is yours.
• When using your card in a merchant establishment, only your signature is needed. Never disclose any other personal details about yourself, be it your address or phone number.
• Never sign an incomplete sales slip. Make sure it is totaled.
• Always keep a copy of the bills, payment slips and ATM (Automated Teller Machine) receipts for cash withdrawals.
• Always check your billing statement. Check the purchases and compare it with the bills in your and receipts in your possession.
• When returning or handing over the card to the bank, make sure you give it to a bank official and cut it before doing so. This ensures that the card you have returned is never used again.