Forgot My Answers

How does Axis protect you

Safe Banking

Axis Bank safety measures

In case you forget answers given earlier, you may reset using

  1. Usual Device: The device that is already used to set or verify questions
  2. Axis Bank ATMs: You can reset through our 12000 ATMs (Locate nearest ATMs)

How can I reset questions through usual device?

You can reset your questions through usual device in 3 simple steps

Step 1: Login to Internet Banking and go to 'My Profile' section.
Step 2: Click on 'Reset Security Questions'
Step 3: Confirm the reset with an SMS OTP sent to your registered mobile

Please Note: You will get a success message that your questions and answers have been reset on the Internet Banking screen. An alert for the successful reset of questions will be sent to your registered mobile number. Now you can set new questions on your next login to Internet Banking.

How can I reset questions through the ATM?

You can reset your questions through ATM in 5 simple steps

Step 1: Visit an ATM and insert your debit card
Step 2: Select 'Registration' menu on the right side of the ATM screen
Step 3: Select 'Reset Questions'
Step 4: Enter the mobile number for verification/ Re-enter the mobile number
Step 5: Select 'Confirm and Proceed'

Please Note: You will get a success message on the ATM screen that your questions and answers have been reset. An alert for the successful reset of questions will be sent to your registered mobile number. Now you can set new questions on your next login to Internet Banking

If your account is locked

If you enter incorrect answer, then your Internet Banking access will be locked after 4 incorrect attempts. This access will be automatically unlocked or enabled by
24:00 hrs IST (midnight).

Once your Internet Banking access is unlocked, you may login through your usual device or visit nearest Axis Bank ATM to reset your questions instantly.

It may also be the case, that you do not have access to an Axis Bank ATM or your usual device. In such a situation, you may visit the branch to reset your answers. The TAT for reset of answers through the branch is 1 day.