In case you forget answers set earlier, you may reset using
- Usual Device: The device that is already used to set or verify questions
- Axis Bank ATMs: You can reset questions through our 12000 ATMs (Locate nearest ATMs)
How can I reset questions through usual device?
You can reset your questions through usual device in 3 simple steps
Step 1: Login to Internet Banking and go to My Profile section where your login ID is shown.
Step 2: Click on 'Reset Security Questions'
Step 3: Confirm the reset questions with an SMS OTP sent to your registered mobile
Please Note: You will get a success message that your questions and answers have been reset on the Internet Banking screen. An alert for the successful reset of questions will be sent to your registered mobile number. Now you can set new questions on your next login to Internet Banking.
How can I reset questions through the ATM?
You can reset your questions through ATM in 5 simple steps
Step 1: Visit an ATM and insert your debit card
Step 2: Select 'Registration' menu on the right side of the ATM screen
Step 3: Select 'Reset Questions'
Step 4: Enter the mobile number for verification/ Re-enter the mobile number
Step 5: Select 'Confirm and Proceed'
Please Note: You will get a success message on the ATM screen that your questions and answers have been reset. An alert for the successful reset of questions will be sent to your registered mobile number. Now you can set new questions on your next login to Internet Banking
If your account is locked
If you enter incorrect answer, then your Internet Banking access will be locked after 4 incorrect attempts. This access will be automatically unlocked or enabled by
24:00 hrs IST (midnight).
Once your Internet Banking access is unlocked, you may login through your usual device or visit nearest Axis Bank ATM to reset your questions instantly.
It may also be the case, that you do not have access to an Axis Bank ATM or your usual device. In such a situation, you may visit the branch to reset your answers. The TAT for reset of answers through the branch is 1 day.