Privacy Policy

Axis Bank Limited (The Bank) recognizes the expectations of its customers with regard to privacy, confidentiality and security of their personal information that resides with the Bank. Keeping personal information of customers secure and using it solely for activities related to the Bank and preventing any misuse thereof is a top priority of the Bank.

In this Policy, personal information means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Bank, is capable of identifying such person.


This Policy is applicable to personal information collected by the Bank directly from the customer or through the Bankís online portals, electronic communications as also any information collected by the Bankís server from the customerís browser.


The Bank collects, retains and uses personal information only when it reasonably believes that it is for a lawful purpose and that it will help administer its business or provide products, services, and other opportunities to the visitor / customer. The Bank collects two types of information: personal and non-personal.

  • Personal Information
    Information regarding name, addresses, email addresses, passport number, Income, PAN, details of nominees, etc. For customers enrolled in services provided by Axis, such as online bill payment, personal information about the transaction is collected.
  • Non personal information
    The IP address of the device used to connect to the Bankís website along with other information such as browser details, operating system used etc. and the name of the website that redirected the visitor to the Bankís website.



The Bank has processes in place to ensure that the personal information residing with it is complete, accurate and current. If at any point of time, there is a reason to believe that personal information residing with the Bank is incorrect, the customer may inform the Bank in this regard. The Bank will correct the erroneous information as quickly as possible.

Purpose and Usage

The Bank uses the information collected to manage its business and offer an enhanced, personalized online experience on its website. Further, it enables the Bank to:

  • Process applications, requests and transactions
  • Maintain internal records as per regulatory guidelines
  • Provide services to customers, including responding to customer requests
  • Comply with all applicable laws and regulations
  • Recognize the customer when he conducts online banking
  • Understand the needs and provide relevant product and service offers


Disclosure / Sharing

The Bank does not disclose sensitive personal data or information of a customer except as directed by law or as per mandate received from the customer / applicant. No specific information about customer accounts or other personally identifiable data is shared with nonaffiliated third parties unless any of the following conditions is met:

  • To help complete a transaction initiated by the customer
  • To perform support services through an outsourced entity provided it conforms to the Privacy Policy of the Bank
  • The customer / applicant has specifically authorized it
  • The disclosure is necessary for compliance of a legal obligation
  • The information is shared with Government agencies mandated under law
  • The information is shared with any third party by an order under the law



The security of personal information is a priority and is protected by maintaining physical, electronic, and procedural safeguards that meet applicable laws. Employees are trained in the proper handling of personal information. When other companies are used to provide services on behalf of the Bank, it is ensured that such companies protect the confidentiality of personal information they receive in the same manner the Bank protects.

Contact Information

In order to address any discrepancies or grievances related to the personal information residing with the Bank, the customer may visit

Notice of change

The Bank may, from time to time, change this Policy. The effective date of this Policy, as stated below, indicates the last time this Policy was revised or materially changed.

Effective Date
22nd April 2013