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Loan Category

Credit Cards

In addition to the above mentioned complaint register mechanism, if Branch/Contact Center are unable to resolve issues related to Credit Cards within 10 working days, kindly address your concern/complaint to:

Sanjeev Moghe
President - Head Cards and Payments

Axis Bank Limited 'Axis House', C-2,
Wadia International Centre Pandurang Budhkar Marg,
Worli, Mumbai - 400 025.
Call us on : +91-22-24252525/43252525.
Email your concerns to : PNO@axisbank.com


Please note that for security reasons, emails received from un-registered email IDs will not be responded to. If you are not an Axis Bank customer, you can get a Service Request Number only by calling us on our toll-free numbers.

    Note

  1. If your issue is not resolved at levels 1 & 2, you may approach the Banking Ombudsman for solutions. Click here to read the Banking Ombudsman Scheme 2006. to read the RBI - Integrated Ombudsman Scheme, 2021.
  2. Click here to download the notice regarding use of unacceptable language to download the notice regarding use of unacceptable language.
  3. Click here for Bank's Grievance Redressal Policy Resolution timeframe of complaints is governed as per the Bank's Grievance Redressal Policy
  4. Click here to view the guidelines followed by Axis Bank while handling customer complaints. to view the guidelines followed by Axis Bank while handling customer complaints.
  5. Click here to know the TAT for requests to know the TAT for requests.
  6. Click here to know the roles and responsibilities of the PNO to know the roles and responsibilities of the PNO.
  7. Click here for IRDAI Grievances for IRDAI Grievances

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