How to report a Fraudulent Transaction

Reporting mechanism:

To file a complaint with Axis Bank through the Bank’s website

• Visit www.axisbank.com > Support > Click on 'Report a Fraud' on Right panel - Select Product- Click Email/Chat/Branch/Call

You can also click here to watch a video on ‘How to report a Fraudulent Transaction’.

To report a financial or cyber related crime on National Cyber Crime Reporting Portal (NCRP)

• Dial toll-free helpline number ‘1930’ or file complaint through https://cybercrime.gov.in/

To file a complaint with RBI

• Visit Reserve Bank Of India (rbi.org.in)
• Call the Toll-free Number 14440 (Monday to Friday, 9:30 am to 5:15pm, excluding National Holidays)
• Send a physical complaint: Letter/post to ‘Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector -17, Central Vista, Chandigarh – 160017’. Please visit https://cms.rbi.org.in for more details on the required format.
• Email: Alternatively, you can also email your complaint to crpc@rbi.org.in with all relevant details in your email.

How to report any fraudulent communications received via SMS, call or WhatsApp?

Report any suspected fraud communication received within the last 30 days on the Chakshu Portal https://sancharsaathi.gov.in/sfc/

To know more about emerging cyber frauds and safe banking practices, click here

Be alert, think before you act & stay safe!