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Terms and Conditions
These terms and conditions (“Terms”) apply to and regulate the provisions of the specified products and services provided by the Axis Bank through the Twitter account of the user. These Terms shall be in addition to and not in derogation of other terms and conditions of any account or any other facility/services offered by the Bank and/or such other terms and conditions as may be specified by the Bank.
The following words and phrases shall have the meanings set out herein below in this document unless repugnant to the context:
"Account(s)" shall mean an operative bank account maintained by the User with Axis Bank which is eligible for availing the facility which is being offered on Twitter Banking.
“Account Holder” shall mean an eligible User holding a Savings Account, with Axis Bank,
“Application” shall mean Twitter Application on the mobile phone or PC.
“Customer ID” shall mean the unique ID given to every User holding an Account with Axis Bank.
"Bank" and "Axis Bank" shall mean Axis Bank Limited, a company incorporated under the Companies Act 1956 and licensed as a bank under Banking Regulation Act, 1949 having its registered office at 'Trishul', 3rd Floor, Opposite Samartheshwar Temple, Law Garden, Ellis Bridge, Ahmedabad 380 006, Gujarat and corporate office at 131, Maker Towers 'F', Cuffe Parade, Mumbai. This term shall be inclusive of any 'affiliates' of the Bank which shall mean and include any company which a holding company or a subsidiary of ; a person under the control of the Bank or any person in which the bank has a direct/ beneficial interest in more than 26% of the voting securities of such person. For the purpose of this definition "control" when used with respect to any person would mean the power to direct the management and policies of such person, directly or indirectly, whether through the ownership of the vote carrying securities, by contract or otherwise howsoever; and "person" would mean a company, corporation, a partnership, trust or any other entity or organization or other body whatsoever.
"Mobile Phone" shall mean a valid SIM card enabled smartphone (running on iOS or Android Windows operating system), which is owned by the User.
"Mobile Phone Number" shall mean the number specified by the User during registration for Mobile/ SMS Banking Service via secured channel with Axis Bank ATM or Branch.
"Personal information" shall mean any information about the User provided by the User to and obtained by Axis Bank in relation to the facility/services.
“Facility/Services” shall mean all the products and services offered by Axis Bank to the User on Twitter Banking.
“PC” shall mean the personal computer [desktop, laptop etc.] of the User.
“Transaction” shall mean request for View Balance, Mini-statement and Recharge the Mobile, DTH or Data Card, using Twitter application on the mobile phone or through the Twitter site on the PC;
For the purposes of this document all reference to the User in masculine gender shall be deemed to include feminine gender also.
This facility shall be available to the Users in India, subject to the condition that he/she registers himself/herself for Twitter Banking Services. The User should have registered his current Mobile Phone Number with Axis Bank for availing the facility offered by the Axis Bank under Twitter Banking. Also for the purpose of availing the facility the User would need to have legal and valid access to the Twitter application on mobile phone or on the PC.
This facility shall be made available only to the Users satisfying the eligibility criteria and shall be provided at the sole discretion of Axis Bank and may be discontinued by Axis Bank at any time, with or without prior intimation to the Users.
The User understands and accepts that any other condition that is a pre-requisite to access and avail benefits under the facility, including, but not limited to a Mobile Phone, Data Connection, etc. will be the sole responsibility of the User.
The User irrevocably and unconditionally authorizes Axis Bank to access his Account and the Personal details registered with the Service for availing the facility including effecting Banking or other transactions of the user through the facility.
The User expressly authorizes Axis Bank to disclose to the service provider or any other third party, all user information in its possession, as may be required by them to provide the services offered under the said facility to the User.
The authority to record the User’s details and transaction details is hereby expressly granted by the User to Axis Bank. All records of Axis Bank generated by the transactions arising out of use of the facility, including the time of the transaction, beneficiary details, etc; recorded shall be conclusive proof of the genuineness and accuracy of the transactions.
The User authorizes Axis Bank to send any rejection message or to reject any transaction/request, if it finds that the request sent by the User is not as per the requirements stipulated by Axis Bank for availing the facility.
Axis Bank shall make all reasonable efforts to ensure that the User’s information is kept confidential. Axis Bank however shall not be responsible for any divulgence or leakage of confidential User information.
The User expressly authorizes Axis Bank to carry out all request(s) or transaction(s) for and/or at the request of the User as are available to the User through Twitter Banking without the Bank having to verify the authenticity of any request or transaction purporting to have been received from the User through Service.
Axis Bank shall have the option to introduce any new services through this facility at any time in future and the User shall be deemed to have expressly authorized Axis Bank to register the User for such new services.
A User shall be required to register to avail Services through Twitter. For registration, a User will have to follow following steps –
User has to follow the Axis Bank Twitter Handle as specified By Axis Bank and then send a Direct Message (DM) #reg <customer ID> to the Axis Bank Twitter Handle. A one-time password (OTP) will be sent to the user on the registered mobile number. This OTP has to be sent as a DM to the Axis Bank Twitter handle (#regotp <OTP>) to complete the registration process.
These terms & conditions are in addition to the general terms & conditions of any account or any other facility provided by Axis Bank to its Customers.
Following limits on transactions shall be applicable to each User for availing the facility offered through the Service:
In consideration of Axis bank agreeing to provide the Facility and access to the Service and/or services to the User, the User shall, at his own expense, hereby irrevocably agrees, to indemnify and keep Axis bank its directors and employees, representatives, agents and/or affiliates (hereinafter referred to as “the related parties”), as the case may be, indemnified and harmless, at all times hereafter, from all losses, damages, costs, legal fees, charges and expenses and consequences whatsoever, on full indemnity basis, suffered or incurred or likely to suffer by Axis bank or the related parties on account of any claims, actions, suits or otherwise instituted by the User, or any third party whatsoever, arising out of or in connection with the use of the Facility and any and all transactions initiated by the use of the Facility and/or Service, whether with or without the knowledge of the User, or whether the same have been initiated bona fide or otherwise which transactions, the User hereby acknowledges, Axis bank or the related parties has processed on the User’s transaction instructions and authority of the User in accordance with these terms and conditions and other applicable specific terms and conditions, as the case may be. The User further agrees and confirms that this indemnity shall remain valid and subsisting and binding upon the User notwithstanding partial withdrawal of the Facility.
The User will pay Axis Bank and /or the related parties such amount as may be determined by Axis Bank and/or the related parties to be sufficient to indemnify it against any such loss or expenses even though they may not have arisen or are contingent in nature.
The User agrees to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, action or proceeding attributable to any such claim.
To the extent not prohibited by applicable law, the Axis bank shall be entitled to transfer any information relating to the User and/or any other information given by the User for utilization of the Facility to and between its branches, representative offices, affiliates, representatives, auditors and third parties selected by Axis bank, wherever situated, for confidential use in and in connection with the Facility. Further, Axis bank shall be entitled at any time to disclose any and all information concerning the User within the knowledge and possession of Axis bank to any other bank/association/financial institution or any other body. This clause will survive the termination of this agreement.
The User takes the responsibility for the correctness of the information supplied by him to the Bank through the use of the said facility or through use of the Service or by any other means.
The User herein accepts that in case of any discrepancy in the information provided by him with regard to this facility the onus shall lie upon the User only and thus agrees to furnish accurate information at all times to Axis Bank. If the User suspects that there is an error in the information supplied by Axis Bank to him, he shall inform the Bank immediately. Axis Bank will endeavor to correct the error promptly wherever possible on a best effort basis.
Axis Bank shall also not be responsible for any incidental error which occurs inspite of necessary steps being taken by the Bank to ensure the accuracy of the information provided to the User and the User shall not have any claim against Axis bank in an event of any loss/damage suffered by the User as a consequence of the inaccurate information provided by the Bank.
Axis Bank may, at its discretion, withdraw temporarily or terminate the Facility, either wholly or in part, at any time without giving prior notice to the User. Axis Bank may, without prior notice, suspend the Facility at any time during which any maintenance work or repair is required to be carried out or in case of any emergency or for security reasons, which require the suspension of the Facility. The closure of the account of the User will automatically terminate the Facility. Axis Bank may suspend or terminate Facility without prior notice if the User has breached these terms and conditions or Axis Bank learns of the death, bankruptcy or lack of legal capacity of the User. Except as otherwise provided by the applicable law or regulation, Axis bank reserves the right to terminate the Facility and/or expand, reduce or suspend the transactions allowed using this Facility, change the process and transaction limits associated with this Facility based on security issues, at any time, without any prior notice to the User.
Axis bank shall be absolved of any liability in case:
The User fails to avail the facility due to force majeure conditions including but not limited to not being in the required geographical range or any other reason including natural calamities; legal restraints any technical lapses in the telecommunication network or any other reasons beyond the actual control of Axis Bank, the Bank shall not be accountable. Also the Bank is herein absolved of any kind of liability arising due to a loss; direct or indirect incurred by the User or any other person due to any lapse in the facility owing to the above-mentioned reasons.
Axis Bank shall act on any transaction instructions received by Axis bank from the User;
There is any unauthorized use of the User's Passcode, OTP or Mobile Phone Number for any fraudulent, duplicate or erroneous transaction instructions given by use of the User's Passcode, OTP or Mobile Phone Number;
There is loss of any information during processing or transmission or any unauthorized access by any other person or breach of confidentiality.
There is any lapse or failure on the part of the service providers or any third party affecting the said facility and that Axis bank makes no warranty as to the quality of the service provided by any such service provider or any third party.
Axis Bank does not warrant the confidentiality or security of the messages or notifications whether personal or otherwise transmitted through the Service in respect of the said Facility. Axis Bank makes no warranty or representation of any kind in relation to the system and the network or their function or performance or for any loss or damage whenever and howsoever suffered or incurred by the User or by any person resulting from or in connection with the Facility.
Axis Bank, its directors and employees, agent or contractors, shall not be liable for and in respect of any loss or damage whether direct, indirect or consequential, including but not limited to loss of revenue, profit, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered by the User or any person howsoever arising from or relating to any delay, interruption, suspension, resolution or error of the Bank in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction, or error in transmission of any information or message to and from the telecommunication equipment of the User and the network of any service provider and the Bank's system or any breakdown, interruption, suspension or failure of the telecommunication equipment of the User, the Bank's system or the network of any service provider and/or any third party who provides such services as is necessary to provide the Facility.
Notwithstanding anything in the contrary provided in this terms and conditions, Axis Bank shall not be involved in or in any way liable to the User for any dispute between the User and a cellular services provider or any third party service provider (whether appointed by the Bank in that behalf or otherwise).
Any loss incurred by the user due to use of the facility by any other person with an express or implied permission of the User. Axis bank shall not be held responsible for the confidentiality, secrecy and security of the personal or account information being sent through the facility for effecting the User's instructions.
Axis bank shall not be held liable for any loss suffered by the user due to disclosure of the personal information to a third party by the Bank, for reasons inclusive but not limited to participation in any telecommunication or electronic clearing network, in compliance with a legal directive, for statistical analysis or for credit rating.
Axis Bank reserves the absolute discretionary right to make any amendments in the given terms and condition at any time as it may deem fit without any prior notice to the User. Any such amendment shall be communicated to the User by displaying on the website http://www.axisbank.com; and the User shall be bound by such amended terms and conditions.
Axis Bank and the User may give notice under these terms and conditions electronically to the mailbox of the User (which will be regarded as being in writing) or in writing by delivering them by hand or by sending them by post to the last address given by the User and in case of Axis Bank at its office at Service Quality Department, Axis Bank Limited, Corporate Office, Bombay Dyeing Mills Compound, Pandurang Budhkar Marg, Worli, Mumbai - 400025, Tel: (022) 2425 2525. In addition, Axis Bank shall also provide notice of general nature regarding the facility and terms and conditions, which are applicable to all Users of the Facility, on the website http://www.axisbank.com and/ or also by means the customized messages and notifications sent to the User over his Mobile Phone Number as short messaging service ("SMS"). In addition Axis bank may also publish notices of general nature, which are applicable to all users of the facility. Such notices will be deemed to have been served individually to each User.
The construction, validity and performance of these terms and conditions shall be governed in all respects by the laws of India. The parties hereby submit to the exclusive jurisdiction of the competent Courts at Mumbai, India which courts shall have jurisdiction in the matter to the exclusion of any other courts, irrespective of whether such other courts have similar jurisdiction in the matter. Axis Bank is absolved of any liability arising, direct or indirect, for non-compliance with the laws of any country other than India where the facility is accessible.
At your request , you are being redirected to a third party site. Please read and agree with the disclamer before proceeding further.
This is to inform you that by clicking on the hyper-link/ok, you will be accessing a website operated by a third paty namely http://i3.oximall.com/axisbank. Such links are provided only for the Client and Axis Bank does not control or endorse such websites, and is not responsible for their content. The use of such websites and would take precedence over the terms and conditions of usage of www.axisbank.com in case of conflict between them . any actions taken or obligations created voluntarily by the person(s) accessing such websites shall be directly between such persons and the owner of such websites and Axis Bank shall not be responsible directly or indirectly for such actions so taken. Thank you for visiting www.axisbank.com
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At your request, you are being redirected to a third party site. Please read and agree with the disclaimer before proceeding further.
This is to inform you that by clicking on the hyper-link/ok, you will be accessing a website operated by a third party namely mybustickets.in. Such links are provided only for the convenience of the Client and Axis Bank does not control or endorse such websites, and is not responsible for their contents. The use of such websites would be subject to the terms and conditions of usage as stipulated in such websites and would take precedence over the terms and conditions of usage of www.axisbank.com in case of conflict between them. Any actions taken or obligations created voluntarily by the person(s) accessing such web sites shall be directly between such person and the owner of such websites and Axis Bank shall not be responsible directly or indirectly for such action so taken. Thank you for visiting www.axisbank.com
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