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Selection Process

Selection Process

The selection will be through a two stage selection process, which is aimed at selecting candidates who are most likely to succeed at various Branch banking roles offered by the Bank. The Bank is looking for candidates with high integrity, who are dedicated towards work, with positive attitude and good communication skills.

Candidates shall be selected by Axis Bank through a selection process consisting of an online Aptitude test followed by an interview.

Aptitude Test: The Aptitude test will be conducted online. The test duration will be of  2 hours (approximately). The test will assess the proficiency of candidates in the areas of below mentioned 4 modules:

S No. Module Name Duration (minutes)
1 English 15
2 Quantitative Ability 15
3 Logical Reasoning 15
4 Personality 20


Basic Instructions:

  • There are 4 modules in the Test.
  • Candidate will not be allowed to use a calculator or any other calculating device.
  • You have to complete all the modules. If you exit the test in between, you will not be provided with a score. There is no negative marking hence you can attempt as many number of questions as you want.
  • Each module has a fixed number of questions that need to be attempted in the allotted time. During the test, you will be able to see the 'remaining time' of the test on the top right corner of the screen.
  • The time allotted for each module is exclusive to that module only; the time will not carry forward to the next module. We request you to kindly keep the track of module time throughout the test.
  • You cannot come back and review the question once you have answered the question.
  • On the screen, you will see a question or multiple questions with options. Each question has only one correct answer. You have to choose the correct answer from the options provided. For question types other than multiple choice questions, module specific instructions will be provided at the start of the module.


Bank reserves the right to hold a second stage of Aptitude test (if required) at its own discretion.

Personal Interview: All the applicants who successfully clear the Aptitude test will be invited for a Personal Interview.
Candidates will be informed of their progress and status at each stage by email and SMS.

Please do note that Axis Bank's decision pertaining to the selection will be final and binding.

Guidelines for Personal Interview:

Before the Interview

  • Find out exactly what the academic program is all about and what the role of a Customer Service Officer (CSO) involve.
  • Prepare a good and impressive resume. Seek help of people in your network to polish it.
  • Write down about your interests and achievements (in or out of work) that are related to this job. Highlight your accomplishments.
  • Think about questions you may be asked about, eg

    4.1 Why do you want to apply for this program?
    4.2 What do you think is the role of an 'Customer Service Officer (CSO)’?
  • Be well dressed and well groomed.  Dress up in formals.
  • Aim to arrive on time, even early for the interview and in the right place.
  • The interview panel will consist of Axis bank officials .You will be asked a series of questions related to your profile and the role to offer by the panel.
  • LISTEN to the questions you are asked and answer them clearly and directly.
  • If you do not hear or understand a question properly, ask the interviewer to repeat or rephrase it. It is fine to ask for a moment to think before you answer.
  • Be open and say why you are the best person for the program. Present yourself in the best possible way you can. Be honest.
  • Remember to ask any questions that you have.


Please note:

  • Self attested photocopy of the Graduation degree/ Mark sheet indicating 'Pass' , an identity proof and duly filled job application form ( will be sent to shortlisted candidates) should be kept ready for submission at the time of  Personal Interview.
  • The candidates will have to appear for the Online Aptitude Test and Personal Interview at their own expense.



If for any reason, the candidate does not come at the scheduled time and date for the personal interview, no requests for rescheduling of the interview shall be entertained.

In case, it is detected at any stage of the selection that a candidate does not fulfil the eligibility norms and/or that he/she has furnished any incorrect/false information/certificate/documents or has suppressed any material fact(s), his/her candidature will stand cancelled. If any of these shortcoming/s is/are detected even after admission / appointment, his/ her admission / services are liable to be terminated. 

Your final admission and reporting at campus shall be basis merit and seat availability and is at Bank's discretion. The Bank reserves the right to defer admission of candidates to subsequent ABYB batch.