6/28/2027 5:30:12 AM Job Role
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Role Details and Career Prospects


A Postgraduate Diploma in Banking Services (PGDBS) will be conferred on a participant on his / her successful completion of the programme. However, for award of the postgraduate diploma, a participant has to fulfil the following requirements: 

  • He/ She should have taken and passed in each course of study as prescribed in the curriculum to earn the minimum number of credits specified for that particular course.
  • He/ She would become eligible for the award of a diploma on acquiring requisite number of credits at the end of the program.
  • He/ She should have satisfactorily fulfilled other academic requirements (as specified in the course of study/ curriculum) like practical training, work visits, seminar, project etc.


Students will appear for certain banking certification examinations such as NISM, as a part of the academic program. The exam fee will be borne by the students themselves and will be reimbursed to those who successfully complete the exam, on joining the Bank.


Customer Service Officer - Job role description

Role Grade Location
Customer Service Officer Assistant Manager At any Axis Bank Branch across the country



  • Conducts outbound marketing calls and scouts for new leads and referrals to generate business
  • Responsible for sales of third-party products (Life Insurance - LI, General Insurance - GI, Mutual Funds - MF, Debit/ Credit Cards, etc. to the existing customer base
  • Responsible for lead generation for Current Account and Savings Account - CASA to new customers and deepening of account balances for existing customers.


Customer Service and Operations:

  • Responsible for timely processing of bank transactions like

    - Funds transfer
    - Cheques
    - Opening of accounts
    - Reconciliation of office accounts
    - Ensuring timely resolution of customer queries and improving customer service levels.


  • Compliance to the bank's rules - internal guidelines, processes and procedures
  • Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks on continuous basis
  • Protecting bank's property as per safety norms and ensuring ethical conduct in ordinary course of business