11/23/2027 11:54:59 PM Job Role
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Role Details and Career Prospects

Customer Service Officer - Job role description

Role Grade Location
Customer Service Officer Assistant Manager At any Axis Bank Branch across the country



  • Conducts outbound marketing calls and scouts for new leads and referrals to generate business
  • Responsible for sales of third-party products (Life Insurance - LI, General Insurance - GI, Mutual Funds - MF, Debit/ Credit Cards, etc. to the existing customer base
  • Responsible for lead generation for Current Account and Savings Account - CASA to new customers and deepening of account balances for existing customers.


Customer Service and Operations:

  • Responsible for timely processing of bank transactions like

    - Funds transfer
    - Cheques
    - Opening of accounts
    - Reconciliation of office accounts
    - Ensuring timely resolution of customer queries and improving customer service levels.


  • Compliance to the bank's rules - internal guidelines, processes and procedures
  • Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks on continuous basis
  • Protecting bank's property as per safety norms and ensuring ethical conduct in ordinary course of business