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CSR Sustainability Framework

Sustainability is an integral part of the Bank’s ethos. The Bank believes in creating enduring value for all its stakeholders while contributing to environmental sustainability and societal development.

Materiality Assessment
CSR

Materiality assessment was conducted to understand material sustainability topics that are of significance to both the Bank’s business and stakeholders. The assessment sought inputs from senior management of the Bank through an analytical model to rate the relevant sustainability topics based on its significance to business and importance to stakeholders. The sustainability topics were identified based on the Bank’s vision and strategy, international frameworks such as Global Reporting Initiative (GRI) aspects and Sustainability Accounting Standards Board (SASB) financial sector material topics, principles of National Voluntary Guidelines of Social, Environmental and Economic Responsibilities of Business (NVG-SEE), peer group reporting practices, industry thought leaderships etc. Business drivers and growth opportunities along with an understanding of stakeholder expectations and concerns gathered from existing channels of communication were used as key inputs to rate the topics.

The assessment enabled the Bank to draw a materiality matrix and assess the importance of these topics, and served as key input for the Management Committee to develop the Bank’s Sustainability Framework.

Sustainability Framework

The Bank's Sustainability Framework is a stakeholder centric framework that seamlessly integrates into its long term vision and strategy.

Customers

Customers

Consistently enhance customer service by focusing on customer experience, innovation and quality assurance to deliver superior Axis Banking Experience

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Shareholders

Shareholders & Providers of Capital

Actively engage with Shareholders and Providers of Capital to create enduring value

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Customers

People

Create and sustain diverse work culture through improving organisational effectiveness, providing safe and ethical work environment, and maintaining stability amidst the rapidly changing business environment and growth

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Environment

Environment

Promote environmental sustainability and equitable frowth through sustainable lending practices Reduce impacts on environment on account of own operations by actively managing our environmental footprint and supporting customers to make ‘green banking’ choices

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Communities

Communities

Create and sustain mechanism that will propagate sustainable livelihoods and contribution back to sociaty across various segements

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Each pillar of the Sustainability Framework has clear objective statements and supported by implementation initiatives. At the apex level, the Board’s Committee of Whole-time Directors oversees the sustainability agenda and the Management Committee at executive level reviews the implementation of the Sustainability Framework.