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Have Total Control on your Credit Card functionalities

Manage Online, Contactless and International transaction functionalities seamlessly.


As per RBI Circular on Enhancing Security of Card Transactions, all new cards (issue and reissue) will be enabled only for Point of Sale/Swipe and ATM transactions.


Cards should be enabled by customer for Online/Ecommerce, Contactless and International transactions for seamless transaction experience.

If you wish to get a new Axis Bank Credit Card visit: https://www.axisbank.com/retail/cards/credit-card

Channels to Enable the functionalities
  • AXIS MOBILE / INTERNET BANKING: Credit Card > Control Center > Domestic Usage / International Usage (Primary Credit Card only)

  • Phone Banking (IVR): Call 18605005555 / 18604195555
    (Both Primary and Add on Credit Cards – For enabling functionality on the Add on, primary holder should call from his/her registered number)
    • Select option 3 - Credit Card
    • Select option 7 - Manage Usage
    • Select the functionality to be enabled on your card

Important points:

  • While enabling the functionalities for the first time, you may be prompted to enter a 6-digit activation code, this activation code is available on the top right corner of the letter along with Primary and add on card.
  • Please note, for Add on card the functionality has to be enabled separately

Refer below video for a demo on how to manage functionalities on your Axis Bank Credit Card:

Channels to Manage limits on these functionalities
How do I enable/disable Online, Contactless and International transactions on my Axis Bank Credit Card ?

Manage your functionality through any of the below channels:

  • AXIS MOBILE / INTERNET BANKING: Credit Card > Control Center > Domestic Usage / International Usage (Primary Credit Card only)

  • Phone Banking (IVR): Call 18605005555 / 18604195555
    (Both Primary and Add on Credit Cards – For enabling functionality on the Add on, primary holder should call from his/her registered number)
    • Select option 3 - Credit Card
    • Select option 7 - Manage Usage
    • Select the functionality to be enabled on your card
I have received new Axis Bank Credit Card, will I need to enable the Online, Contactless and International transactions on my new card for using the card against these transactions?

Yes

I have upgraded my existing Axis Bank Credit Card, will I need to enable the Online, Contactless and International transactions on my new card for using the card against these transactions?

Yes

I have requested for replacement of my existing Axis Bank Credit Card, will I need to enable the Online, Contactless and International transactions on my new card for using the card against these transactions?

Yes

I have received my renewal Axis Bank Credit Card, will I need to enable the Online, Contactless and International transactions on my new card ?

Yes, in cases of renewal both the new and old card (in customer possession) will be active only for domestic ATM and POS, once the renewal card is generated in system. Customer can enable usage for other transaction functionalities only on new card post receipt of renewed card.

In case of renewal will the old card stop working when new card is issued?

Yes, since for renewals the card number remains the same, once renewed card is generated the old card will also be active only for domestic ATM and POS usage. Customer can activate other transactions on new card only post receipt of renewed Credit Card.

How do I manage limits on my Credit Card for Online, Contactless and International transactions?

Manage your functionality through any of the below channels:

Is there a demo video that I can refer to understand how to enable the Online, Contactless and International transactions on my Card ?

For Demo on how to enable the functionality, visit https://axisbank.com/ManageUsageDemo or refer below video

I do not have a savings account with Axis Bank, can I enable or disable the functionality on my Credit Card through Mobile app and Internet Banking ?

Yes.
In case you are accessing Axis Mobile or Internet Banking for the first time, you can follow below steps:

  • First generate PIN for your Credit Card by visiting any of the Axis Bank ATM or through our Phone Banking IVR
  • Register on Axis Bank Mobile application or Internet Banking with the help of Credit Card and ATM PIN
  • Once registered, you can manage your transaction functionalities easily through Axis Mobile or Internet Banking: Credit Card > Control Center > Domestic Usage / International Usage
How do I enable/disable the functionality on my Add-on / supplementary Credit Card ?

In case of Add-on Card, you can enable / disable the functionality through below channel:
(Both Primary and Add on Credit Cards – For enabling functionality on the Add on, primary holder should call from his/her registered number)
Phone Banking (IVR): Call 18605005555 / 18604195555

  • Select option 3 - Credit Card  
  • Select option 7 - Manage Usage  
  • Select the functionality to be enabled on your card
While enabling the functionality, it is asking me to enter Activation code. Where can I find this ?

While enabling the functionalities for the first time, you may be prompted to enter a 6-digit activation code, this activation code is available on the top right corner of the letter along with Primary and add on card (separate code for Primary and Add-on Cards).

Activation code

I have lost the Activation code received along with the card. How do I get it again ?

You may call our Phone banking for assistance in case you face any issue with the Activation code. Phone Banking number 18605005555 / 18604195555.

Can I request Branch / my Relationship Manager to enable or disable the functionality on my Credit Card ?

No. These functionalities on your card need to be managed only by you, i.e. the Credit Card holder. This will help in enhancing security of your card

I received an SMS that transaction on my Axis Bank Credit Card was declined as my Online/Contactless/International transaction functionality is not enabled. How do I enable it?

Manage your functionality through any of the below channels and re-initiate your transaction:

  • AXIS MOBILE / INTERNET BANKING: Credit Card > Control Center > Domestic Usage / International Usage(Primary Credit Cards only)

    Visit https://axisbank.com/Enablefrom your Mobile for managing the functionalities

    For Demo on how to enable the functionality, visit https://axisbank.com/ManageUsageDemo
    (Both Primary and Add on Credit Cards – For enabling functionality on the Add on, primary holder should call from his/her registered number)


  • Phone Banking (IVR): Call 18605005555 / 18604195555
    • Select option 3 - Credit Card  
    • Select option 7 - Manage Usage  
    • Select the functionality to be enabled on your card
Where can I access the RBI circular for this change?

You can access the details of this circular under below link:
https://www.rbi.org.in/Scripts/BS_CircularIndexDisplay.aspx?Id=11788

You may alternatively refer below circular on RBI website

*RBI/2019-20/142 DPSS.CO.PD No.1343/02.14.003/2019-20- Enhancing Security of Card Transactions.