The additional safety feature of setting answers is applicable only for customers registered for NETSECURE (2 factor authentication) with SMS.
Axis Bank does not send email requests for your Internet Banking Login ID, Password, Credit/Debit card numbers, Bank account numbers, or seek such sensitive information, including NET SECURE code over phone. If you do receive a message of this type or telephonic call that appears to be from Axis Bank, or related to an Axis Bank product or service, please do not respond. Send a copy of the message and any related details to email@example.com.
Axis Bank shall not be responsible for misuse of your account, as a result of compromise of credentials on your part.