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Tech Banking - Annual Report 2022–23

Next-gen Capabilities for
a Dynamic, Digital Future

Axis 2.0 offers our customers a transformative mobile banking experience in an end-to-end digital environment with next-gen features. Our unwavering commitment to delivering top-of-the- line products in a digital world ensures that our customers enjoy unparalleled, seamless, and intuitive experiences.

Axis 2.0 Key Metrics

~12 million

Mobile banking monthly active users

180 million

Log-ins per month


Personal loans sourced digitally


Credit cards issued digitally end to end


Digital new mutual fund SIP sales

Way Forward

Going ahead, we envision providing a digital option for all servicing needs of our customers, reducing operation and admin load on branches, increasing back-office operations efficiency, improving STP and enhancing experience.

Axis 2.0: A Technology for Today and the Future

Through Axis 2.0, we have made a significant leap in technology and our business model, enabling us to acquire customers at scale and achieve our goal of becoming a digital-lending powerhouse. Being a truly digital bank, Axis 2.0 transforms the customer journey from physical to digital across savings, loans, payments, forex and investments. Through hyper-personalised nudges for regulatory and servicing, cross-sell and upsell, and payments and investments, we have increased customer engagement.

The Axis 2.0 Umbrella

Our ASAP digital savings account with shopping benefits and facility of setting financial goals is targeted towards younger, more urban and salaried customers with a high focus on quality.


Balance per account

VISION, our video KYC platform, is a micro-service used across the Bank and available to partner applications.


Conversion rate vs physical

MAXIMUS is our digital lending stack for all customer segments providing 100% digital loans with a focus on risk pricing aggregatorbased underwriting.

5.5 lakhs

VKYC done every month

OLIVE is a complete customer lifecycle digital credit card platform equipped with digital sourcing, servicing as well as cross-sell and upsell


Cross-sell/upsell digital

Insta Invest offers a full spectrum of investment options, from mutual funds to digital gold to PPF, with a strong engagement with customers.

₹38 crores

Fee income

MAVERICK is our digital forex solution for existing and new customers delivering convenience.


Share in forex card issuance