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IFSC Important update on your new IFSC


Seamless transition for Citibank IFSC


As we take a step forward in this transition, we would like to update you that due to transfer to Citi's consumer business in India to Axis Bank, your IFSC is changing. Please note, this IFSC change has no impact on any Axis Bank account, or any payments made towards Axis Bank Credit Cards, that you may currently hold. Please switch to your new Axis Bank IFSC before June 25th, 2024, to avoid banking disruption.

Find your new IFSC and MICR for your branch​

CityBranch AddressCITI IFSC (OLD)AXIS BANK IFSC (NEW)MICR (NEW)

Your new IFSC for Credit Card and Loan Accounts​

PaymentBranchCiti IFSC (Old)Axis Bank IFSC (New)
Credit CardsCredit Card OperationsCITI0000003UTIB0000400
LoansRetail Asset Management GroupCITI0000003UTIB0000245

For any further queries and information

Frequently Asked Questions

Due to transfer of Citi’s consumer business in India to Axis Bank, your IFSC is changing. The new Axis Bank IFSC for your branch is now live and ready for use.

Your Citi IFSC will be discontinued from June 25th, 2024, and hence request you to please switch to your new Axis Bank IFSC prior to this migration, to avoid banking disruption.

Across this transition journey, we are working towards a seamless migration for you, with minimal changes. We are pleased to inform you that there is no change to your account number (savings and current), even after the migration.

Your Citi IFSC will remain active until June 25th, 2024, request you to start using the new Axis Bank IFSC linked to your specific branch immediately to avoid banking disruption post the migration date.


Further, to help you during this transition phase, we will be able to accept payments in your existing bank account with either your Citi or Axis Bank IFSC till June 25th, 2024. Upon the completion of migration, payments made using the Citi IFSC will be returned as the existing Citi IFSC will not be accepted.

There is no impact to outward online fund transfers made by you via NEFT/ RTGS/ IMPS/ UPI. However, RTGS payments from your Citi account to any Axis Bank account(s) would only be accepted post the migration. In the meantime, please continue to use NEFT / IMPS for all such payments.

There is no impact on UPI payments at this stage. Please continue using your existing UPI handles for all UPI payments, as you currently do. Any changes in this regard will be communicated to you closer to the migration date, much in advance.

Citi IFSC will remain active until the completion of migration, which is expected by the first half of the FY 2024-25. Up till then, you can use either of the Citi or Axis Bank IFSC seamlessly. However, to get accustomed to the change, we would recommend that you can start using the Axis Bank IFSC linked to your specific branch immediately. Upon the completion of migration, payments using the Citi IFSC will be returned.

Also do note, that remittances or payments to your Citi accounts from any other bank account will compulsorily need to change post the migration date to the new Axis Bank IFSC. To ensure seamless banking, we request you to proactively do the following:

  1. Please share your new IFSC details with your various remitters, suppliers, tenants, friends, or family, and ask them to use the new IFSC for any future payments.
  2. All third parties would need to delete your existing payee details saved in their bank account. They can then add you as a new payee with the Axis Bank IFSC and your existing account number.

Yes, repayments to your Citi Credit Card linked to other bank accounts need to be updated with the Axis Bank IFSC. To do this, you should first delete the Citi Credit Card from your other bank account’s payee list. Once done, please add your Citi Credit Card again as a new payee using the new Axis Bank IFSC - UTIB0000400. Thereafter, you can make the repayment for your Citi Credit Card as you currently do.

Yes, all standing instructions set up in your Citi account (bill payments, credit card repayments, OTT subscription payments etc.) will continue to be valid and no action needs be taken at your end even after the migration. Your Citi Credit Card and loan repayments from your existing Citi account will continue to be processed as currently scheduled by you.

To make this transition a smooth one for you, we are working closely with NPCI to have the NACH mandates raised in your Citi account (e.g., mutual fund purchases as Systematic Investment Plans (SIP), insurance premium debits, loan repayments etc.) to be centrally updated with the new Axis Bank IFSC. This change would also require support from the sponsor bank, and we will individually reach out to you, well in advance, in case any action is needed from you.

No, you don’t need to make the changes with your other bank in this scenario. We will centrally work with NPCI to have this mandate updated to the new IFSC.

Yes, all subsidy or direct debits in the Citi account linked to Aadhar will not be impacted in any way and you can continue to receive the same, as you currently do. These will be seamlessly migrated to Axis Bank on migration.

We are in process of sending your new Axis Bank cheque books to you and the same should reach you before 31st March 2024. We will keep you updated as and when your cheque book is dispatched. Once received, please do share a cancelled cheque from this new Axis Bank Cheque Book with third parties, government entities, financial institutions etc. To ensure that your new cheque book reaches you at the right address, please do ensure that your contact details are updated with us.

All new e-mandates would continue to be set up with existing Citi IFSC. Rest assured; we will centrally update the Axis Bank IFSC in such e-mandates before the migration of your account to Axis Bank. However, if you are initiating any new Physical NACH mandates, please do initiate the same with Axis Bank IFSC.

To make this transition a smooth one for you, we will centrally have your IFSC changed for the Citi account linked to your respective Demat account, through NSDL & CDSL, closer to the migration date. Rest assured, we will continue to keep you informed on any changes, well in advance.

Yes, please reach out to the Registrar and Transfer Agents (RTAs) as applicable to update your Citi account details with the new Axis Bank IFSC.

Yes, please do update the Axis Bank IFSC with all equity brokers (trading and broking accounts) to whom you may have provided your Citi account details.

We would request you to initiate change in the IFSC with BSE Star/ NSE NMF directly and have your Citi IFSC updated with the Axis Bank IFSC.

No, to make this transition a smooth one for you, we will centrally have the IFSC changed for the Citi account linked to your respective Demat account, through NSDL & CDSL. All dividends and payouts from these Gilt/ Government Bonds linked to your Demat account will thereafter be automatically paid to the linked Citi account even after migration.

No, we are pleased to inform you that the portfolio held by you in the bank broker code will be centrally migrated to the new Axis Bank IFSC through RBI/ NSDL & CDSL. However, portfolio in SGB held outside of our broker code would need to be updated by you.

NACH mandates raised on your Citi account for such SIP purchases will not be impacted as these will be centrally migrated to the new IFSC by Axis Bank through NPCI.

No, we are coordinating with the Registrar and Transfer Agents (RTAs), via CAMS and Kfintech, to seamlessly change the IFSC of the bank account registered in folio(s) across all Asset Management Companies (AMCs). All Mutual Fund (MF) transactions (subscriptions & redemptions) linked to these folios would therefore continue to get credited to your Citi account. Hence, no action is needed from your end in this regard.

All PMS/ AIF invested through the bank will be centrally migrated to the new Axis Bank IFSC. However, if you have made investments through any other third party, please do update the new Axis Bank IFSC with those Portfolio Management Services (PMS)/ Alternate Investment Fund (AIF) providers from your end.

All premium debits raised as NACH mandates on your Citi account by any insurers will be automatically migrated with the assistance of NPCI centrally. Similarly, any standing instructions for insurance renewal premium debits provided on your Citi savings account will remain valid and will continue to be debited as per the due date, seamlessly.

Premium debits provided as standing instructions on your Citi credit cards will migrate as below:

  1. Life Insurance policy premium up to Rs.1 Lac per transaction will follow existing process and will be migrated seamlessly.
  2. Life Insurance policy premium more than Rs.1 lac per transaction, will follow an OTP led authorisation process as required by regulation post migration.
  3. Non-life insurance policy premium debits will be migrated to the insurers and relevant mandates will be raised by them. Please do confirm the mandate when the insurers reach out to you, pre-migration.

Yes, while we will centrally update the Axis Bank IFSC with our insurance partners (Birla Sunlife, Max life, and Tata AIA Life) for uninterrupted payouts, if you have purchased an insurance policy from any other insurer other the ones mentioned above, e.g. HDFC Life, Bajaj Alliance, LIC, ICICI Prudential Life etc. please do reach out to your insurance company to update the new IFSC.

In case of Non-Life Insurance policies related payment, please do provide the Axis Bank IFSC at the time of claim processing.

For recurring pay out of insurance policies (annuity, maturity proceeds, pension proceeds, money back etc.) purchased through our insurance partners like Birla Sun Life, Max Life, and Tata AIA life, we will engage with our insurance partners to update the Axis Bank IFSC for uninterrupted pay-outs.

Please do reach out to all insurers other than the ones mentioned above and update the Axis Bank IFSC to avoid inconvenience or interruption in these annuity/ pension/survival payments.

No, change of IFSC will not have any impact on your salary payouts if your corporate has a salary account empanelment with us. The IFSC update for your account will be done centrally by the bank. However, in case of non-empanelment with us, please do reach out to your HR team to update the new Axis Bank IFSC for future salary payouts.

In case the settlement from your previous employer is expected before the migration date, which is expected to be completed by first half of Financial Year 24-25, no action is required from your end. However, in case the settlement is expected after the migration, please do inform them of the new Axis Bank IFSC for a hassle-free transfer of your gratuity and superannuation dues into your Citi account. Rest assured, we will keep you updated of the date of migration, well in advance.

Please inform all tenants making payments to this account to please update the Axis Bank IFSC in their respective bank payee list. In case you are using society management applications like “MyGate” and “Apartment Adda” etc. please do update the details in these specific apps as well.

Yes, while your account number remains unchanged, please do update all communication that you send to your donors with the new Axis Bank IFSC. In case you have an FCRA account please reach out to your Chartered Accountant to make necessary changes or reach out to your Relationship Manager for any support you might need.

Until the migration, you can continue to receive income tax refund payments in your Citi account with the Citi IFSC. In the meantime, we are also working towards enabling you to update your Citi account details with the Axis Bank IFSC in the income tax portal. Once the same is done, we will reach out to you for you to take suitable action from your end.

We would request you to please reach out to the relevant government body, including EPFO and share the new Axis Bank IFSC details, with no change in your account number.

While your account number remains the same, would request you to please approach the relevant government body and share the new Axis Bank IFSC details for them to update the same at their end.

Your new Axis Bank cheque book with the new IFSC was delivered to you by end of April 2024. Please cancel all post-dated cheques given by you to vendors, financial institutions, property owners, etc. and replace with the new Axis Bank cheques. In case you need additional cheque leaves, please log on to your Citibank online banking or mobile banking application and place the request.


Further, we will be able to clear Citi cheques till June 25th, 2024, post which Citi cheques will be returned as Citi IFSC will cease to exist.

Further to the transfer of Citi’s consumer banking business in India to Axis Bank, your Citi account will be migrated to Axis Bank at the time of final migration. While we have ensured that there is no change to the account number for your convenience, we are sending you Axis Bank branded cheque books along with your new IFSC and MICR. You can start using your Axis Bank cheque book immediately on receipt and stop using the earlier Citi cheque book. More details on your new Axis Bank account will be sent to you via email on your registered mail address.

No, it is essential to switch to the new cheque book provided by Axis Bank, as it contains updated IFSC and MICR. Any cheques issued from Citi cheque book should be presented for clearing by your beneficiary before June 25th, 2024, post which, Citi cheques will not be honoured.

You may place request for new cheque book via the Citi Mobile App, or Citibank Online till the migration. Post that, you will be able to place a request from the Axis Bank Internet Banking or the Axis Bank Mobile App, Open.

Yes, you can use your new Axis Bank cheque book as a bearer cheque with the caveat that it should only be redeemed at one of the Citi 34 branches as have been appended in the list of branches above.

While you can use Axis and Citi drop boxes to deposit your Citi cheques, you should not be using Axis Bank kiosks to deposit the same.

As per Axis Bank guidelines, for all cheques valued above INR 5 Lakhs, it is mandatory to go through PPS (Positive Pay), failing which the cheques will not be honoured. All cheques valued below 5 Lakhs will be honoured even without Positive Pay confirmation.

Please follow the following steps to submit a Positive Pay confirmation.

  • Log in to your Citibank online page: https://www.online.citibank.co.in/
  • Click on the ‘Banking’ tab
  • Click on the ‘Positive Pay’ option on the left tab
  • Fill in your account number, cheque number, cheque date, amount, and beneficiary name.
  • Once done, just submit the same, and the Positive Pay will be raised

All cheques issued including those given to existing account holders in Axis Bank, will be cleared on a T+1 basis as per current CTS clearing timelines, until migration is completed.

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  • Call us at 1860-210-2484 (Local call charges apply)
  • Use 91-22-4955-2484 for calling us from outside of India
  • Phone Banking teams are available from 9 AM to 9 PM for all your banking needs
  • Please write to head.customercare@citi.com for any transition related queries or feedback