Axis bank
Axis bank
Axis bank
Axis bank
Dedicated website to enable seamless transition of Citi’s consumer banking customers in India to Axis Bank.
PRIORITY Salary Account
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PRIORITY Salary Account Banking that goes beyond

Axis Bank PRIORITY Salary Account Transition Journey for Citibank Customers


We are delighted to once again welcome you to PRIORITY Banking Program.

Your Citibank account has been successfully migrated to Axis Bank on July 15th, 2024. You can start enjoying the benefits of your new Axis Bank account and Debit Card immediately on the existing Citi-branded Debit Card. We will dispatch the new Axis Bank Debit Card in due course. Until then, continue using your Citi-branded Debit Card and enjoy all the perks that come with your new Axis Bank account.

With PRIORITY Banking Program, open a world that goes beyond traditional banking, offering top-of-the-line benefits and privileges across travel, wellness, lifestyle, dining and more!

Benefits handpicked & curated for you

Axis Bank PRIORITY Debit Card Features and Benefits

For product related terms and conditions, Click here.

We are committed to making this transition journey a seamless one for you!

Through this transition, we are ensuring there are minimal changes to the way you bank. We are working diligently to ensure that your data is integrated into Axis Bank systems, and you continue to enjoy the benefits of your account and debit card upon migration seamlessly.

  • green-tickPost migration, your accumulated points earned until the migration date will be converted to Axis Bank EDGE REWARDS. Rest assured, the value and benefits of these points will remain unchanged, and they will continue to remain, never expiring.
  • green-tickPlease start using your new Axis Bank cheque book on receipt and replace any Post-Dated Cheques (PDCs) issued, as Citibank cheques will not be accepted post the migration.
  • green-tickYour card number, CVV, PIN, card expiry and daily limits will not change.
  • green-tickExisting mandates and cards saved on merchant websites will continue to remain unchanged.
  • green-tickPost the migration, you can adjust daily limits on your debit card through Axis Bank Internet Banking and Mobile Banking App, open.
  • green-tickPlease start using your new Axis Bank IFSC immediately to avoid disruption to your banking experience. Click here for details.
  • green-tickForeign currency markup fee of 3.5% will be applicable on international transactions.
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For any further queries and more information on  PRIORITY  Salary Account

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Frequently Asked Questions

We have been issuing TDS certificate effective 1st Mar’ 23 and will continue to do so. For TDS certificates prior to 1st Mar 23, please write to Citibank.

Yes, you will receive the TDS Certificate for the period from 1st March ’23 till the migration date on your registered email ID. In case you need a duplicate certificate, reach out to our phone banking team or simply walk-in to any of our branches. Post the transition, you can view these certificates through Internet Banking as well using the following path.

While we will try and retain your existing relationship manager where possible, should there be a change in the same, we will communicate the change to you well in advance.

Yes, upon migration to Axis Bank you will be able to access all the past data of your Citibank Savings Account through Axis Bank Internet Banking and Mobile Banking App, open.

Yes, you will be assigned a new Customer ID on your transition to Axis Bank. Common customer will not see a change in Customer ID.

Yes, as part of Family Banking Program, the household balances will be considered in the TRV (total relationship value) calculation where applicable.

You can apply for a cheque book through Axis Bank Internet Banking and Mobile Banking App, open. You can contact your Relationship Manager or your branch (if assigned). You can apply through the requisition slip available in your cheque book and submission to the branch. You can also get in touch with our phone banking team for any assistance.

No, International Citibank branches are not part of the migration and not accessible effective Mar 1, 2023.

The accounts will be integrated under a common customer ID post-migration that will be used for digital banking.

Post the migration, you will have switch to the Axis Mobile Banking App, open.

Post the migration, there will be a change in the format of the statements.

You can request a historical statement for up to 10 years prior to the migration through any Axis Bank branch.

No, there are no additional KYC documents which are required to be submitted for migration. However, if your re-KYC is due, we would suggest that you visit the nearest Axis Bank Branch to get your KYC updated.

No, you do not need to close any account as Citibank accounts shall be migrated onto Axis Bank systems post the migration and merged under a common customer ID. For a BSBDA account, one account will have to be closed by you as per regulatory guidelines.

No, there will be no impact of this migration on Axis Bank branches. Your base branch will continue to remain the same.

Post receipt of your new Axis Bank cheque book please do start using the same favoring Axis Bank account number or Axis Bank Fixed Deposit number and deposit at an Axis Bank branch. Please do not prefix Citibank with the account number or Deposit number while writing the cheque to avoid any bounce / return.

Once you leave India, your account needs to be converted to NRO account and funds must be repatriated abroad as per the guidelines for NRO accounts. For further details, you may also connect with your Relationship Manager or any nearest branch.

If the account is closed prior to 1st March ’23, then please write to, serviceindia@citi.com. For closures effective 1st March ’23, you can visit any Axis Bank Branch or can contact phone banking team.

Yes, you can make an NRI as your nominee.

You can visit any Axis Bank branch to place a request for a stop payment on ECS / NACH.

Your Standing Instructions (SIs) maintained towards DD issuance will not get migrated. You are requested to review the same and make alternate arrangements.

The cheque pick-up facility will be discontinued post the migration.

Information of your segment has been shared with you over various platforms. Rest assured we will ensure there is no change in your experience port this migration.

Multi-Deposits are Fixed Deposits which are linked to Savings Account for Sweep-in Facility.

Since the Multi-Deposits are linked to your Savings Account for sweep-in facility, these deposits cannot be closed through digital channels.

Multi-Deposits need to be delinked to close the deposit. You can submit a delinking request at the nearest Axis Bank branch. Once the multi-deposits are de-linked, the deposits can be closed.

No, Multi-Deposits are sweep in deposits which are linked to Savings Account and any fund requirement greater than the balances held in Savings Account, the deposit will break to address the requirement.

This covers host of transactions such as cheque issuance, online purchases, fund transactions, etc

Yes, you can close your jointly held Fixed Deposit or Recurring Deposit through Mobile Banking App, open or Internet Banking. FD/RD with mode of operation as either survivor, single or LOA or POA (65) are allowed for closure. The closure request can be raised by the primary holder of the account and the closure request should be approved by secondary Holder of the Account. The closure request can be raised and approved from either of the channels i.e., IB or MB.

If your deposit is less than 6 months and in interest payout / compounding schemes, the deposit will be automatically renewed with the minimum tenure of 6 months on the maturity date. In case, you do not wish to renew your deposit with the minimum tenure of 6 months, you can set your deposit on auto closure on maturity for payout of proceeds on deposit.

No change for accounts with digital statements. Customers falling under Liberty and Prestige segments are advised to update their email IDs to receive the statement digitally. Paper statements will be discontinued.

There will be no change in the process of making inward foreign transfers post the migration. Your remitters (people who are sending you funds in foreign currency) would need to approach their overseas bank to initiate a wire transfer in foreign currency. While initiating an international fund transfer to your account, the remitter should use the SWIFT code of Axis Bank i.e., AXISINBB.

We would request you to start using Axis Bank's designated NOSTRO account for all your inward foreign remittances. Please make sure that the same is initiated with the SWIFT code of Axis Bank i.e., AXISINBB.

Remitters sending funds to your account can choose from all major foreign currencies while making the fund transfer. Please Click here for details and to view the complete list of currencies.

Please Click here to view the account details of Axis Bank NOSTRO account.

It typically takes 24-48 hours for the amount to be credited to your account post receiving the funds in Axis Bank's NOSTRO account. This is subject to all supporting documents (if any) being in place and no discrepancy. At any time, please feel free to reach out to the Axis Bank (Forex) branch team to check the status of your transaction.

Currently, there are no changes in the charges for inward wire transfers. Any change in charges shall be communicated separately.

You can connect with your Relationship Manager or any nearest branch, for assistance on your transactions.

You can easily register on the REMITMONEY platform by Clicking here.

To know more about REMITMONEY features and services, please Click here.

The preferential rates over and above the published card rates are provided at the bank's discretion. Please connect with your Relationship Manager for the same.

You can initiate the transaction in any of our branches for all the available purposes. Outward remittance for selective purposes is available on our digital platforms.

Yes, please do connect with your Relationship Manager or any nearest branch for assistance regarding your remittance request.

Yes, FX rates, core banking charges and processing charges may differ. For details, please check the SOC provided in the toggle bar beside the FAQ option.

Yes, a consolidated debit will be done to your account including all the charges and applicable taxes.

To view the document checklist please Click here. You may also connect with your Relationship Manager or any nearest Axis Bank branch for assistance on the remittance request.

We have 14 major currencies available through the offline branch channel and 100 currencies available on the online digital channel.
Major currencies include USD, EUR, GBP, AUD, CAD, JPY, SGD, SEK, CHF, AED, NZD, THB, HKD, and SAR.

Yes, you will get a debit alert and a SWIFT copy on your registered email ID.

No, there will be no change in the limit for making fund transfers.

• If the transaction was initiated between 10 am to 4 pm on a working day, it will be processed on the same day. If the transaction was initiated post 4 pm, it will be processed on the next working day.

• If the transaction is initiated before 4 pm and has not been processed within 4-6 hours, kindly drop an email to RFRC helpdesk, RFRC.Helpdesk@axisbank.com mentioning the transaction reference number and Customer ID.

• Also, write an email at sakinaka.forex@axisbank.com to check return of funds, reason, and to take possible corrective action.

• If the status is still unclear, raise a fund tracer request in the Miscellaneous Queue of Intellect.

• Send the fund tracer SWIFT to query.corrbanking@axisbank.com requesting details regarding the status of funds.

You may also connect with your Relationship Manager or any nearest branch for further assistance.

You can visit any Axis Bank branch where lockers are available to avail the facility. You will need to provide your Citibank account number with KYC (PAN Card and Aadhaar Card) following which your created Axis Bank Cust ID will be mapped to the locker of your choice. Lockers are offered at a discounted rate and you can pay the rent online.

Lockers are allotted on the basis of availability. Please do leave your details with the branch and we will reach out to you.

No, you do not have to open a new security Fixed Deposit. Standing instructions will be marked on your account and rent will be collected on an annual basis.

As part of the transition, your locker will also be migrated and will be linked to your Axis Bank account. In case of any change in fees, it will be communicated to you well in advance.

For new locker requests, all migrated customers will get discounts at par with Axis Bank customers.

No, the interest payment date will not undergo any change post the migration.

Yes, it will continue as is.

Interest rates were modified effective Mar 1, 2023, and there will be no further change upon migration. Please be assured that we will communicate any change well in advance.

There is no change in the frequency.

Interest calculation is done on the basis of the daily balance maintained in the Savings Account and credited in your account quarterly.

There will be no immediate change to the charges. Any change will be communicated well in advance.

For any concern you might have regarding fees or charges, you can call our phone banking team or contact your Relationship Manager (if assigned).

Post migration, we will dispatch your new Axis Bank Debit Card in due course based on the assigned Axis Bank account segment:

S.No. Axis Bank Account Segment Axis Bank Debit Card Detailed Terms and Conditions
1 Axis Bank Burgundy Private Axis Bank Burgundy Private Debit Card Click here
2 Axis Bank Burgundy Axis Bank Burgundy Debit Card Click here
3 Axis Bank Priority Axis Bank Priority Debit Card Click here
4 Axis Bank Prestige Axis Bank Prestige Debit Card Click here
5 Axis Bank Liberty Axis Bank Liberty Debit Card Click here
6 Axis Bank Business Axis Bank Business Supreme Debit Card Click here
7 Axis Bank Prime Mastercard Debit Card Click here
8 Axis Bank Basic Savings Bank Deposit Account Axis Bank Basic Savings Account Debit Card Click here

Note: Customers holding the Citi Rewards Debit Card will get the Axis Bank Online Rewards Debit Card

To find out your Axis Bank segment, kindly refer to the communications shared with you earlier or refer to your newly delivered Axis Bank cheque book. You can also call us at the following numbers:


For Axis Bank Burgundy Private:

• Before migration day: 1860 210 2484

• On and post migration day: 1800 210 8888


For Axis Bank Burgundy:

• Before migration day: 1860 210 2484

• On and post migration day: 1800 419 0065


For Other Segments:

• Before migration day: 1860 210 2484

• On and post migration day: 1860 419 555


For NRI Customers

• Before migration day: Click here

• On and post migration day: Click here

All your unredeemed reward points, as of migration day, will be migrated and converted to Axis EDGE REWARD Points or EDGE Miles depending on the product you own, while ensuring that the monetary value remains the same. The points accumulated till the migration date will remain never expiring. However, points earned post migration will expire after three years. E.g.: Points earned on 10 th August 2024 will expire on 10th August 2027

Points earned post migration will also expire in case you have made no transaction, no reward redemption and have not logged in to your EDGE REWARDS portal in a period of 365 days.


To understand the value of your accumulated reward points post migration, refer to the rewards calculatorhere.

Please note, your reward balances across all banking products will be consolidated and can be viewed on Axis Bank Mobile App or EDGE REWARDS portal.

Please refer to the table below for conversion details:

S. No. Citi Product Name Axis Bank Product Name Reward Conversion Details
1 All Citi Debit Cards All Axis Bank Debit Cards 1 Reward Point = 5 EDGE REWARDS

Note: Even though there may be changes in number of reward points on your card(s) post migration, the monetary value of your reward points will continue to remain the same.

Rest assured; you can continue to redeem your reward points through your existing redemption options. After migration, you can redeem your Axis EDGE REWARD Points / EDGE Miles through multiple redemption options across various channels, depending on your card type.

EDGE REWARDS website: Enjoy catalogue and voucher redemption via the following link.

• Travel EDGE website for flight, hotel & experience booking and partner miles conversion. This can be accessed via the following link.

• In-store (POS) redemption at partner stores/ merchants.

For details on rewards redemption T&Cs, please Click here.

For details on partner miles conversion or Miles Transfer program, please visit.

Please refer to the table below to find out the name of your new debit card effective migration day:

S. No. Existing product name New product name effective migration day Detailed Terms and Conditions
1 Citigold Private Client Debit Card/ Citigold Private Client Visa Infinite Debit Card* Axis Bank Burgundy Private Debit Card Click here
2 Citigold World Debit Card/ Citigold Visa Infinite Debit Card* Axis Bank Burgundy Debit Card Click here
3 Citi Priority/ Citi Priority Visa Signature Debit Card* Axis Bank Priority Debit Card Click here
4 Citi Banking Debit Card Axis Bank Liberty Debit Card (Indian residents) Click here
Mastercard Debit Card (Non-residents) Click here
5 Citi Business World Debit Card Axis Bank Business Supreme Debit Card Click here
6 Citi Rewards Debit Card Axis Bank Online Rewards Debit Card Click here

Note: * Also applicable for non-resident (NR) cardholders.

If you are an existing Axis Bank customer, you have already been assigned a unique Axis Bank Customer ID. Post the migration, your entire Citi relationship will be mapped to your existing Axis Bank Customer ID.


In case you do not have an existing relationship with Axis Bank, your new Axis Bank Customer ID will be communicated via SMS and e-mail using your registered contact details, a few weeks before migration. More details will be shared with you separately.

Before migration: Please reach out to Citibank customer service channels at 1860 210 2484 for any assistance. For more information, Click here.


After migration: Please reach out to Axis Bank customer service channels for any assistance you may need. Our teams are equipped to help you with any questions you may have, including those related to your Citi relationships and the migration process.

For more information on Axis Bank’s customer service channels, please refer to the following link: Click here

Post migration date, should you wish to block your debit card, please use the Axis Bank service channels as detailed below:


i. SMS BLOCKCARD to 5676782 or +919717000002 from your registered mobile number


ii. Call our Emergency Helpline Number +91-22-67987700 and, our Customer Service Executive will assist you.


iii. Internet Banking:

• Login to your Internet Banking account

• Go to the Debit Cards sectio

• Select ‘Block Card’


iv. Axis Bank Mobile App:

• Login to Axis Bank Mobile App

• Visit Banking section

• Go to Services

• Choose Debit Cards

• Select Block & Replace

As part of the transaction monitoring process, you will now be able to confirm or dispute un-authorized transactions over an automated IVR call or SMS sent to your registered mobile number or registered email-ID.

Rest assured, all your ongoing service request / disputes will be migrated to Axis Bank platforms on migration day.


Post migration, all your existing service requests / complaints / disputed transactions will be managed by Axis Bank. You may contact Axis Bank phone banking (1860 419 5555 & 1860 500 5555) with the complaint ID for resolution.

As you are aware, Citi India has transferred ownership of its consumer banking business to Axis Bank, effective 1 March 2023. As part of this transition, all Citi banking relationships will be migrated to Axis Bank platforms. The migration of your Citi-branded card will be completed by 15th July 2024. We will keep you informed of any changes to this timeline.


Upon completion of the migration, i.e., 15th July 2024 onwards, you will be able to enjoy the benefits of Axis Bank cards on your existing Citi-branded card (s). Your new Axis Bank cards will be dispatched to you within a few months after the migration and we will share more details with you in due course.

Please refer to the details below on what changes and what remains the same on your card(s) post migration date1:

Card features and services Pre migration day Post migration day
Card details Card PIN Remains the same
Card number, expiry date and CVV Remains the same
Card controls and limits (Point of Sale, Contactless, E-commerce, ATM and International transactions) Remains the same 2
Fees & statements Annual fees Remains the same
Replacement fees Remains the same
Digital services – Mobile or Internet Banking Citi Mobile® App /Citibank Online Account /Citibank Online Account Axis Bank Mobile Banking App, Open/ Axis Bank Internet Banking
Customer Service support Citi Phone 1860-210-2484 Axis Phone Banking 1860-419-5555
Recurring payments / standing instructions No impact
Saved card/ token on ecommerce merchants (card-on-file) No impact
Transaction alerts (OTP, transaction alerts) Citi branded Axis Bank branded
E-commerce payment authentication portal Citi branded Axis Bank branded

Note:
1. Please note that your Citi-branded Card (s) will be migrated by July 15, 2024, and we will keep you updated in case of any changes.
2. Daily limits for debit cards: Subject to maximum daily limits set by Axis Bank.

Please find below the key milestones in your migration journey:

Key milestone date Important information to note
Before migration day1 • Continue to use your Citi-branded card (s) seamlessly, along with access to Citibank Online Account and Citibank Mobile ® App
• Expect limited services interruption on your card services a few days before migration You will be informed of the details in advance.
On migration day1
Migration of your Citi relationship to Axis Bank Expect limited services interruption, including your access to Citibank Online Account, Citibank Mobile ® App, and cash advance withdrawals.
• Avail benefits of the new Axis Bank card (s) on your existing Citi-branded card (s)
Post migration day1 • Migration completed for transfer of your Citi relationship to Axis Bank
Download and register on Axis Bank Mobile Banking App, Open to start viewing all your Citi relationship. If you are an existing customer of Axis Bank, login to view your migrated account(s).
Continue using your existing Citi Card seamlessly and enjoy the benefits of your new Axis Bank card.
• Reward point redemption available, including those rewards previously earned, through Axis Bank EDGE REWARDS portal.
H2 2024 • Your Citi branded Card(s) will be replaced by a new Axis branded Card(s). We will keep you updated in this regard.

Note:
1. Please note that your Citi-branded Card(s) will be migrated by July 15, 2024, and we will keep you updated in

Please refer to the below table to check the maximum daily limits on your Axis Bank Debit Card effective migration date:

S. No. Axis Bank Debit Card Maximum Daily Limits
E-Commerce/ Point of Sale (POS) ATM
1 Axis Bank Burgundy Private Debit Card* Rs. 10 lakhs Rs. 4 lakhs
2 Axis Bank Burgundy Debit Card* Rs. 10 lakhs Rs. 3 lakhs
3 Axis Bank Priority Debit Card* Rs. 8 lakhs Rs. 1.5 lakh
4 Axis Bank Prestige Debit Card* Rs. 5 lakhs Rs. 1 lakh
5 Axis Bank Liberty Debit Card Rs. 4.5 lakhs Rs. 1 lakh
6 Axis Bank Business Supreme Debit Card Rs. 20 lakhs Rs. 2 lakhs
7 Mastercard Debit Card* Rs. 4.5 lakhs Rs. 1 lakh
8 Axis Bank Basic Savings Account Debit Card Rs. 1.5 lakhs Rs. 1 lakh
9 Axis Bank Online Rewards Debit Card Rs. 5 lakhs Rs. 1 lakh

* Also applicable for non-resident (NR) cardholders

Until the migration takes place, you may continue to use Citibank Online Account and Citi Mobile® App for accessing your card(s). Post-migration, if you are an existing Axis Bank customer, you may continue to use your existing Axis Bank credentials to log in to Axis Bank Mobile App or Internet Banking to access your card(s). If you are not an existing Axis Bank customer, please register for Axis Bank Internet Banking/ Mobile App using existing Citi branded Card credentials. You can download the Axis Bank Mobile App at while the Internet Banking can be accessed.

No, you do not need to sign or submit any forms or documents for the migration to Axis Bank. On migration day, your existing Citi-branded Cards and Citibank account(s) will be transitioned to Axis Bank card and Axis Bank account(s). We will keep you informed in case there is any action required from your end.

As a Citigold Private Client Debit Card/ Citigold Private Client Visa Infinite Debit Card holder, you will be offered the Axis Bank Burgundy Private Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Burgundy Private Debit Card effective migration day while you may still hold your existing card:


• Unlimited lounge access in India (4 guests/ quarter) and 20 global visits/year
• Enjoy up to 10 complimentary Bookmyshow tickets
• Enjoy top-notch dining with a 40% discount (up to Rs 1000) via EazyDiner once per month
• Access 4 complimentary rounds at premium Indian golf courses, plus 12 annual golf lessons
• Comprehensive protection up to ₹1 Cr with your debit card
• Earn 10 EDGE REWARD Points on domestic and 5 EDGE REWARDS on overseas transactions per Rs 100 spent


And many more.
*Terms & Conditions Apply

As a Citigold World Debit Card/ Citigold Visa Infinite Debit Card holder, you will be offered the Axis Bank Burgundy Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Burgundy Debit Card effective migration day while you may still hold your existing card:


• Unlimited lounge access in India (4 guests/ quarter) and 16 global visits/year
• Enjoy up to 10 complimentary Bookmyshow tickets for the latest entertainment
• Enjoy top-notch dining with a 25% discount (up to Rs 800) via EazyDiner once per month
• Access 4 complimentary rounds at premium Indian golf courses, plus 12 annual golf lessons
• Comprehensive protection up to ₹1 Cr with your debit card
• Earn 10 EDGE REWARD Points on domestic and 3 EDGE REWARDS on overseas transactions per Rs 100 spent


And many more.
*Terms & Conditions Apply

As a Citi Priority Debit Card/ Citi Priority Visa Signature Debit Card holder, you will be offered the Axis Bank Priority Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Priority Debit Card effective migration day while you may still hold your existing card:


• Unlimited lounge access in India and 8 global visits/year
• Enjoy up to 2 complimentary Bookmyshow tickets for the latest blockbusters or events/plays
• Enjoy top-notch dining with a 25% discount (up to Rs 800) via EazyDiner once per month
• Access 4 complimentary rounds at premium Indian golf courses, complemented by 12 annual golf lessons
• Comprehensive protection up to ₹1 Cr with your debit card
• Earn 13 EDGE REWARD Points on domestic and 3 EDGE REWARDS on overseas transactions per Rs 200 spent


And many more.
*Terms & Conditions Apply

As a Citi Banking Debit Card holder, you will be offered the Axis Bank Liberty Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Liberty Debit Card effective migration day while you may still hold your existing card:


• Enjoy 1 complimentary visits to premium domestic lounges per quarter (limited to salary account holders)
• Enjoy top-notch dining with a 15% discount (up to Rs 500) via EazyDiner once per month
• Experience comprehensive protection up to ₹1 Cr with your debit card
• Earn 8 EDGE REWARD Points on domestic transactions and 1 EDGE REWARD Point on overseas transactions for every Rs 200 spent


And many more.
*Terms & Conditions Apply

As a Citi Business World Debit Card holder, you will be offered the Axis Bank Business Supreme Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Business Supreme Debit Card effective migration day while you may still hold your existing card:


• Earn 10 EDGE REWARD Points on domestic transactions for every Rs 100 spent
• Unlimited complimentary visits to premium lounges in India every year
• Enjoy latest blockbusters with Buy One Get One Free ticket offer at Inox
• Enjoy fine dining experience with a 25% discount (up to Rs 800) via EazyDiner once per month.
• Experience comprehensive protection up to ₹1 Cr with your debit card


And many more.
*Terms & Conditions Apply

As a Citi Rewards Debit Card holder, you will be offered the Axis Bank Online Rewards Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Axis Bank Online Rewards Debit Card effective migration day while you may still hold your existing card:


• Earn higher EDGE REWARD Points for transactions online or offline:
• 10X on Travel Bookings
• 5X on Electronic Purchases
• 3X on Online Food Delivery
• 2X on Clothing Stores
• Get rewarded with Grab Deals worth Rs 500 on your card anniversary year.
• Enjoy delightful dining with a 15% discount (up to Rs 500) via EazyDiner twice per month.
• Experience comprehensive protection up to ₹1 Cr with your debit card.


And many more.
*Terms & Conditions Apply

Below are the benefits for the Axis Bank Prestige Debit Card:


• Enjoy 1 complimentary visits to premium domestic lounges per quarter (limited to salary account holders)
• Enjoy top-notch dining with a 15% discount (up to Rs 500) via EazyDiner once per month
• Enjoy Buy One Get One on Movie Tickets at Inox once a month
• Experience comprehensive protection up to ₹1 Cr with your debit card
• Earn 8 EDGE REWARD Points on domestic transactions and 2 EDGE REWARD Points on overseas transactions for every Rs 200 spent


And many more.
*Terms & Conditions Apply

As a Citigold Private Client NR Debit Card/ Citigold Private Client Visa Infinite NR Debit Card holder, you will be offered the Axis Bank Burgundy Private Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Burgundy Private Debit Card effective migration day while you may still hold your existing card:


• Unlimited lounge access in India (4 guests/ quarter) and 20 global visits/year
• Enjoy up to 10 complimentary Bookmyshow tickets
• Enjoy top-notch dining with a 40% discount (up to Rs 1000) via EazyDiner once per month
• Access 4 complimentary rounds at premium Indian golf courses, plus 12 annual golf lessons
• Comprehensive protection up to ₹1 Cr with your debit card
• Earn 10 EDGE REWARD Points on domestic transactions and 5 EDGE REWARD on overseas transactions per Rs 100 spent


And many more.
Please note that in case you have not activated your card, it will be activated automatically only for ATM and POS transactions post migration day. In line with RBI regulations, international transactions are not enabled on NRO Debit Cards.
*Terms & Conditions Apply

As a Citigold World NR Debit Card/ Citigold Visa Infinite NR Debit Card holder, you will be offered the Axis Bank Burgundy Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Burgundy Debit Card effective migration day while you may still hold your existing card:


• Unlimited lounge access in India (4 guests/ quarter) and 16 global visits/year
• Enjoy up to 10 complimentary Bookmyshow tickets for the latest entertainment
• Enjoy top-notch dining with a 25% discount (up to Rs 800) via EazyDiner once per month
• Access 4 complimentary rounds at premium Indian golf courses, plus 12 annual golf lessons
• Comprehensive protection up to ₹1 Cr with your debit card
• Earn 10 EDGE REWARD Points on domestic transactions and 5 EDGE REWARD on overseas transactions per Rs 100 spent


And many more.
Please note that in case you have not activated your card, it will be activated automatically only for ATM and POS transactions post migration day. In line with RBI regulations, international transactions are not enabled on NRO Debit Cards.
*Terms & Conditions Apply

As a Citi Priority NR Debit Card/ Citi Priority Visa Signature NR Debit Card holder, you will be offered the Axis Bank Priority Debit Card upon completion of the migration. You can start enjoying the following benefits of your Axis Bank Priority Debit Card effective migration day while you may still hold your existing card:


• Unlimited lounge access in India and 8 global visits/year
• Enjoy up to 2 complimentary Bookmyshow tickets for the latest blockbusters or events/plays
• Enjoy top-notch dining with a 25% discount (up to Rs 800) via EazyDiner once per month
• Access 4 complimentary rounds at premium Indian golf courses, complemented by 12 annual golf lessons
• Comprehensive protection up to ₹1 Cr with your debit card
• Earn 13 EDGE REWARD Points on domestic transactions and 5 EDGE REWARD on overseas transactions per Rs 200 spent


And many more.
Please note that in case you have not activated your card, it will be activated automatically only for ATM and POS transactions post migration day. In line with RBI regulations, international transactions are not enabled on NRO Debit Cards.
*Terms & Conditions Apply

As a Citi Banking NR Debit Card holder, you will be offered the Mastercard Debit Card upon completion of the migration. You can start enjoying the following benefits of your Mastercard Debit Card effective migration day while you may still hold your existing card:


• Enjoy top-notch dining with a 15% discount (up to Rs 500) via EazyDiner once per month
• Experience comprehensive protection up to ₹1 Cr with your debit card.
• Earn 8 EDGE REWARD Points on domestic transactions for every Rs 200 spent


And many more.
Please note that in case you have not activated your card, it will be activated automatically only for ATM and POS transactions post migration day. In line with RBI regulations, international transactions are not enabled on NRO Debit Cards.
*Terms & Conditions Apply

On migration day, rest assured, all your ongoing disputes will be migrated to Axis Bank platform.

Post migration, you can use the Axis Bank service channels to raise any new dispute or report a fraudulent transaction:


i. Axis Bank Website:

• Go to the “Support” section which can be accessed here.
• Scroll down to the “Reach us here” menu
• You can choose the below options to raise a dispute or report a fraud:
• Connect via Email
• Connect via ‘Chat with Agent’


ii. Axis Bank Mobile Banking App, Open:

• Select “Support” on the landing page
• Scroll down to the “Reach us here” menu
• You can choose the below options to raise a dispute or report a fraud:
• Connect via Email
• Connect via ‘Chat with Agent’

iii. Call Phone Banking at 1860-419-5555, 1860-500-5555 or 1800-103-5577 (Toll Free Number)


iv. Visit your nearest Axis Bank branch to raise a dispute or report a fraudulent transaction

After migration, all your migrated Citi points will be treated as if earned in Axis on the migration day. Points earned directly in Axis will retain their original earn dates.


If you are an existing Axis Bank as well as Citibank customer, then points earned in Axis before migration day will be redeemed first, followed by Citi points. Any reward points earned after migration day across all your cards will be redeemed as per their respective earn dates.


If you are only a Citibank customer, with no existing Axis Bank relationship until migration day, then your Citi points will be redeemed first, followed by Axis points which are earned after migration.

Yes, for transactions conducted after migration, you will be able to view corresponding rewards points earned against each transaction, on the Axis Bank Mobile app and Axis Bank EDGE REWARDS website.


Additionally, all unredeemed Citi reward points earned as of migration day, will be converted to Axis EDGE REWARD Points or EDGE Miles depending on the product you own and will be available at a cumulative level on Axis Bank mobile app and EDGE REWARDS website.


Please follow the below steps to view your reward points:


• Log in to Axis Bank Internet Banking or Mobile App

• Go to Menu (☰)

• Click on ‘Reward Points’

• Click on ‘Transaction History’

• Visit ‘Earns’ or ‘Redemption’ section to see the points earned and redeemed per transaction.

After migration, you will not be able to redeem your debit card reward points as cash credit to your account. Axis Bank offers you a wide range of options for redemption of reward points earned on debit cards, as follows:


EDGE REWARDS website: Enjoy catalogue and voucher redemption via the following link:

• Travel EDGE website for flight, hotel & experience booking and partner miles conversion. This can be accessed via the following link:

• In-store (POS) redemption at partner stores/ merchants.


For details on rewards redemption T&Cs, please click here :

For details on partner miles conversion or Miles Transfer program, please visit :

There will be no redemption fee applied to your debit cards.

Post migration, you will no longer be able to access offers applicable on your Citi branded Cards. You can avail offers across categories that are valid on Axis Bank cards. For the detailed list of offers, please visit our GRAB DEAL page:

No, there will be no impact on your refund / reversal due to migration. They will be processed as and when they are received from the merchant. These can be viewed on your Citibank Online Account or Citi Mobile® App before migration and on Axis Bank Mobile App or Internet Banking platform after migration.

No, activation benefits are only applicable to newly issued debit card and hence will not be applicable migrating customers holding Axis Bank Online Rewards Debit Card.

Yes, milestone benefit will be applicable on Axis Bank Online Rewards Debit Card for migrating customers, every card anniversary year. Customers completing transactions of Rs. 1 lakh using their Online Rewards Debit Card annually are eligible for milestone benefit of Grab Deals Voucher worth Rs.500. The card anniversary date for these customers will be new Axis Bank Debit Card issuance date, and these customers will start enjoying this benefit from 2025. For more offer details, click here.

Yes, any standing instructions/ recurring payments that you currently have in place with merchant/ product/ service providers such as for OTT subscriptions (such as Netflix etc.), Mutual Funds and SIPs, insurance payments, utility bill payments, etc. will continue to work after migration as usual.

After migration, please sign-up on to view and manage standing instructions set up on your card.

Below are the detailed steps to be followed:


• Visit Axis Bank SI Hub portal at :

• Click on Sign-up

• Enter profile details (name, email address) and set up account password

• Verify your details using the verification code and submit

• Upon successful verification, ‘Add Your Card’ screen appears

• Enter your card details and proceed for ACS authentication

• After successful authentication, ‘Login’ to manage your standing instructions through the profile details & password set earlier.

No, you can continue use your card details saved at online merchants (e.g., Flipkart, Zomato) after migration as usual. Please note that once you receive your new Axis Bank card(s) within a few weeks after migration, you will have to save your card details at the online merchants. More details will be shared with you in due course.

No, your accounts will not be merged. You will be able to view & manage both accounts independently, via various banking channels post migration to Axis Bank.

Yes, your bank account number would continue to remain the same post migration.

Yes, all your transaction limits and daily limits set up on your debit card will remain the same post migration. However, should you wish to reset or view your limits, please follow the process outlined below:


i. Axis Bank Mobile App:


• Login to Axis Bank Mobile App

• Go to Services

• Choose Debit Card Manage Usage

• Select Debit Card


ii. Internet Banking:


• Login to internet banking

• Got to Services

• Select the card under Debit Card section

• Choose manage usage


iii. Phone Banking: Call 1860 419 5555/ 1860 500 5555 and follow instructions

Up to 7 days before the migration day:

Please use Citibank Online Account to update your address for card delivery/ communication:

• Log in to your Citibank Online Account and click on ‘Banking’ tab for debit cards.

• Click on ‘Contact Details’ and then on ‘View/ Edit’ under Contact Details.

• Choose the relationship for which you wish to View/ Edit contact details.

• Enter the OTP sent to your registered number to View/ Edit contact details. Proceed.

• Choose the ‘Edit’ tab to make necessary changes in your Email/ Mobile number/ Mailing address.

• Update the relevant details and click on ‘Save’ to apply the changes. 

You can do so by clicking on this link.


Less than 7 days to migration:

You will not be able to update your address for card delivery/ communication.


After migration day:

Please use any of the following Axis Bank service channels to update your address for card delivery/ communication:


i. Axis Bank Mobile App:


• Access the menu after login.

• Navigate to Services & Support.

• Select Services.

• Go to My Profile.

• Choose Update Address/Mobile number/Email ID.


ii. Internet Banking:


• Go to the Home page after login.

• Navigate to Services.

• Select My Profile.

• Choose Update Your Address/Mobile number/Email ID.


iii. Phone Banking: Call 1860 419 5555/ 1860 500 5555 and follow instructions


• Visit the nearest Axis Bank Branch. You can use the following link to find the nearest Axis Bank branch :

• Bring along proof of address (original & photocopy) to place a request for an address change.


Note: If you are an existing customer of both Citi and Axis, we request you to update your address details on both platforms for all your banking relationships before migration itself.

No, none of your cards will be closed upon migration day. You can continue to use all your Axis and Citi-branded Cards seamlessly post migration and avail their respective benefits and features.

Yes, your registered Do Not Disturb preferences associated with your phone number and email address will remain in effect post-migration. These preferences will apply to all products held across both Citi and Axis Bank, as long as your contact details are same across both systems.

However, if you have updated your phone number or email address, you will need to re-register for the Do Not Disturb Services using your updated contact information.

Up to 1 day before migration date

Please use the Citibank Online or Citi Mobile ® App to report a lost/ stolen card:

Citibank Online:


• Log in to Citibank Online Account.

• In the top menu, click on Banking tab (for debit card)

• In the Left-hand side menu, click 'Report Lost/Stolen card' and follow the steps outlined on the screen.

• Choose the card you wish to block, select the reason for blocking (whether lost or stolen) and yes for issuing new card and click ‘Next’


Citi Mobile ® App:


• Log in to Citi Mobile ® App.

• Choose ‘Account Summary’ and select the account/card you want to block.

• Click on ‘Block Card Permanently.

• Select reason for blocking (whether lost or stolen), yes for issuing new card and click ‘Continue.


You can also contact the Citi customer care service at 1800 267 2425 (India toll free) or +91 22 4955 2425 or +91 44 6698 2136 (local dialing) to log a complaint or block your card. Note: When a lost card is blocked, your access to view your account online will also be blocked, until a new card is re-issued.

Post migration

Please contact the Axis Bank customer care service at 1860-419-5555, 1860-500-5555 or axisbank.com/support to report a lost/ damaged card and get assistance in blocking the card and getting a replacement card issued.

Your replacement card will be dispatched to your registered mailing address. You will receive your replacement card within 10 working days of the request.

Please note that you will not be able to reissue your card 1 day before migration date to post migration due to service interruptions.

Once the debit card is reissued, you will be able to use the old debit card until the end of subsequent month or till the date of migration to Axis Bank platforms, whichever is earlier.

Once the debit card is swapped, you will be able to use the old debit card until the end of subsequent month or till the date of migration to Axis Bank platforms, whichever is earlier.

No, Axis Bank does not offer add-on debit cards.

Yes, all add-on cards linked to your Citi branded Debit Card(s) would also be migrated to Axis Bank.

The benefits of Add-on debit card will be same as primary debit card.

All unredeemed reward points on your add-on debit card, as of migration day would be migrated and converted to an equivalent value in Axis EDGE Reward Points and added to the loyalty account of your primary cardholder.

No, only the primary cardholder will be able to redeem reward points on behalf of the add-on cardholder.

Only the primary cardholder will be able to set or modify limit of add-on debit card on behalf of the add-on card holder, via Axis Bank Internet or Mobile App or Phone Banking or by visiting nearby branch.

No, add-on debit cardholders will not be able to access Axis Internet Banking and Mobile App. Primary debit cardholders will be able to view and manage Add-on Debit cards through Axis Bank Internet or Mobile App or Phone Banking or by visiting nearby branch.

Only the primary cardholder will be able to set ATM PIN of add-on debit card on behalf of the add-on card holder, via Axis Bank Internet or Mobile Banking.

Customer will receive the same variant of debit card as the primary cardholder post migration.

No, upgrade is not allowed for add-on debit cards.

Only the primary cardholder will be able place lost and replacement or block request of add-on debit card on behalf of the add-on card holder, via Axis Bank Internet or Mobile App or Phone Banking or by visiting nearby branch.

Yes, mailing address for your add on card may change post migration. Post migration, we request you to view and update your address registered for add-on card through the following channels:


i. Axis Bank Mobile App:


• Access the menu after login.

• Navigate to Services & Support.

• Select Services.

• Go to My Profile.

• Choose Update Address/Mobile number/Email ID.


ii. Internet Banking:


• Go to the Home page after login.

• Navigate to Services.

• Select My Profile.

• Choose Update Your Address/Mobile number/Email ID.


iii. Branch:


Visit the nearest Axis Bank Branch. You can use the following link to find the nearest Axis Bank branch:

Bring along proof of address (original & photocopy) to place a request for an address change.

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