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FAQs - Axis Active

HOW TO TURN YOUR Watch INTO YOUR WALLET

1.WHAT IS ACTIVE WATCH?

Active Watch is an all-in-one smart fitness device to measure your vital body parameters. It has an inbuilt SpO2, Body Temperature, Heart Rate & Blood Pressure Monitor. It is also enabled for making contactless payments, a faster way to pay for purchases at all participating stores. Instead of swiping your card at the billing counter, simply tap your watch band on the contactless terminal & pay without entering PIN for transaction up to INR 5000 and with PIN for transactions above INR 5000.

2.HOW CAN I ENABLE OR MODIFY CONTACTLESS LIMITS FOR ACTIVE WATCH?

Follow below path to enable or modify limits for Active Watch as per your needs: Login> Services & Support> Services > Wearables > Active Watch> Manage Usage> Enable/Modify domestic or international contactless limits> Confirm.

3.HOW DOES PAYMENT VIA ACTIVE WATCH WORK?

The Active Watch contains a payment enabled chip & an antenna (based on radio frequency). When you tap the band against a contactless-enabled terminal, the details get transferred wirelessly from the band to the terminal & the payments get processed in a secure manner.

4.IS MY ACTIVE WATCH SAFE & SECURE?

Yes, contactless technology uses secure encryption (same as CHIP & PIN) so you can use it without a worry. With the maximum contactless transaction amount without PIN value capped at INR 5000, there is limited possibility of any loss. Just ensure you report the loss to Axis Bank immediately.

5.HOW DO I USE MY ACTIVE WATCH FOR CONTACTLESS PAYMENTS?

  • Tap your Watch
    on the machine screen.

  • Don't forget to collect

Just tap the band on the machine or keep it close to the terminal. You will hear a beep/see a light & get the receipt for the contactless payment you made.

6.WHAT IF THE AMOUNT IS MORE THAN INR 5000? WILL I BE ABLE TO USE MY ACTIVE WATCH CONTACTLESS BAND?

Yes, you will be able to use your Active Watch contactless band with PIN.
To SET PIN follow path:
Axis Mobile app Login > Menu > Services> Debit Cards>Set/Reset PIN> Select Active Watch/Active watch card number starting with 5270**> SET PIN

7.WHAT IF I WANT TO BUY SOMETHING ONLINE?

Contactless features work only at a shop/merchant location where there is an NFC-enabled POS machine. It wouldn’t work for an online transaction.

8.IS THIS INR 5000 LIMIT FOR TRANSACTION WITHOUT PIN WORLDWIDE OR ONLY IN INDIA?

The INR 5000 limit per transaction (without PIN) is only in India. Each country that has contactless bands has different rules & it also depends on the terminal that would be used at that time, in that country.

9.IS THERE A DAILY LIMIT ON THE AMOUNT OF PURCHASES I CAN MAKE USING ACTIVE WATCH?

Daily Purchase Limit (Overall) INR 1,00,000
Daily limit for transactions below INR 5000 (No PIN required) Maximum of 5 daily transactions up to INR 5000 each permitted
Daily limit for transactions above INR 5000 (PIN is required) No limit on number of daily transactions, only daily purchase limit is applicable

10.CAN I SWIPE OR DIP MY ACTIVE WATCH ON POS MACHINE?

No, Active Watch can only be used for contactless payments. Just tap your device on the terminal for quick contactless payments.

11.CAN I DISABLE CONTACTLESS OPTION?

Yes, follow below path to disable limits for Active Watch as per your needs: Login> Services & Support> Active Watch> Manage Usage> Disable domestic or international contactless limits> Confirm.

12.WILL I GET A RECEIPT FOR ALL MY CONTACTLESS TRANSACTIONS?

Please let the shopkeeper know that you need a receipt. However, the receipt is not directly available in some circumstances, like while paying for travel or at a vending machine. All contactless purchases are recorded on your statement and you will get to see them on your Axis Bank internet banking account & Axis Mobile app as well.

13.HOW FAR FROM THE CONTACTLESS MACHINE SHOULD I HOLD THE BAND?

Contactless bands & machines do not work beyond a distance of 4 cms. It is preferable to tap your band on the POS terminal to make a transaction.

14.WHAT IF THE CONTACTLESS FUNCTIONALITY DOES NOT WORK?

It needs to be activated before the contactless functionality will work. You will have to follow the activation procedure for it to start functioning. There may be a slim chance that the contactless functionality does not work after that.

15.WHAT IF I LOSE MY ACTIVE WATCH CONTACTLESS BAND? HOW DO I REPORT IT TO AXIS BANK & BLOCK MY BAND?

Customer is advised to block their device using their Mobile Banking application and using the below path. Also, device once blocked, cannot be used again for transactions.
Axis Mobile Application > Login > More > Services > Debit Cards > Block & Replace Debit Card > Select Active watch (Card number starting with 5270XXXXXXXXXXXX) > Block

We request you to please do this immediately if you lose your band.

In case customer insists agent to block device, they can block using normal Debit card blocking process.

16.WHOM SHOULD I CONTACT IF THERE IS ANY ISSUE WITH ACTIVE WATCH TRACKER LIKE ITS DISPLAY OR ANY ISSUE WITH MEASUREMENT OF VITALS OR STEPS?

Active Watch comes with a 1-year warranty. In case if you are facing any issues with the smart device, please contact the GOQii Customer Support via GOQii App- Home- Support or reach on 18003130390

17.WHAT ARE THE VARIOUS PARTS OF MY ACTIVE WATCH?

There are three major components of Active Watch constituting of:

Part A: Active Watch Tracker (To measure SpO2, Body Temperature, Heart Rate, Blood Pressure, Steps, Time and more)

Part B: Band (To hold the watch and NFC Chip)

Part C: Contactless Chip / Secure Element / NFC (to make contactless payment)

18.I'M FACING ISSUES WITH MY ACTIVE WATCH, HOW DO I REPLACE IT?

Please check if the issue is with the Contactless Chip Band or the Tracker.
If you are facing any issue with the smart device, then kindly connect with the GOQii Customer Support via GOQii App- Home- Support or reach on 18003130390 for replacement.
If you have any issue pertaining to contactless chip band then please connect with Axis Bank Call Center on 1860-419-5555/1860-500-5555.

19.WHAT SHOULD I DO IF MY ACTIVE WATCH IS LOST?

Please modify your contactless limits to ‘0’ or disable contactless limits via manage usage option on Active Watch Axis Mobile page. If you are sure, it is not traceable, please block your band permanently via block option on Active Watch Axis Mobile page or call Axis Bank Call Center on 1860-419-5555/1860-500-5555 to permanently block the Active Watch to prevent misuse.

20.HOW DO I ACTIVATE MY ACTIVE WATCH USING BARCODE?

To Activate your Active Watch, follow the below steps:

  • Step 1: Find the Barcode in the Active Watch Box
  • Step 2: Tap on the camera icon in the Active Watch section of Axis Mobile App
  • Step 3: Select ‘Take Photo or Video’, & place the barcode below the camera, focus & then click. Retake the image if it is blur.
  • Step 4: Tap on ‘Use image’ and the barcode would be decoded
  • Step 5: Check if the No: populated matches with no: printed in the barcode or manually enter the barcode number
  • Step 6: Tap ‘Proceed’ to continue

21.WHAT ARE THE FEES AND CHARGES OF ACTIVE WATCH?

Active Watch Introductory fees is INR 3499 (Including GST) and Annual fee is INR 590 (Including GST) (Note: Annual fees will be effective one year after issuance and till validity of contactless chip i.e., 5 years or till contactless chip band is active, whichever is less)
*Fee mentioned above is an introductory fee. For latest fee related information please visit Active Watch Website

22.WHAT ARE OFFERS ON ACTIVE WATCH?

There are welcome benefits and ongoing payment offers on your Active Watch. These offers are updated on Active Watch Mobile page.

23.WHICH SCHEMES OR SEGMENTS (E.G. EASY, LIBERTY, PRESTIGE SALARY, PRIME SALARY, BURGUNDY ETC.) CAN BUY ACTIVE WATCH?

Only Savings Account schemes, be it Salaried or non-salaried, can apply for Active Watch. Below are the schemes which are eligible to apply for Active Watch

BGFRN BPFNV BPNEV BPNSE BPREL BPREV BPRSL BRGMA DBEZY DBPRM
SBGOV PBFRN PBSPA PBSTF SBFRL SBPEN PRBMA SBWDN SAPPL SAPPM
SBFRN SAPPR SAPRP SBAGT SBAWA SBAWS SBEZ1 SBDIB SBDIG SBDIP
SBDIQ SBDMT SBFTS SBLIM SBEZ3 SBEZ4 SBEZY PBTHF SBTRS DIGSL
SBGLT SAFRL SBGPF SSPEN SBKRI GLTRS SBMIA SBRMT SBPBG SBPBS
SAPPO SBRWD SBPMS SBPRM SBPRP SBPRS SBPRV SBQ22 PLTRS SBKCC
SDTRS SBSA2 SBSA3 SBSAL SBSDF SBSMT SBSPA SBSPL SBSTF SBSTU
SBSVA SBRFC SBEFC SBWMN SBYTH SBCOR SSEZY SBPAC SWEZY WSSTF
Z-SBF SADIG SBLBR SALBR SBPMC MAPRP MBPRP SLPBG SLPRV DMPBG
DMPBS DMPRV DMPRS SBERA SBGOS SBSA1 SBWMS SSPRP STPRP