It is a prepaid card which can be loaded with multiple foreign currencies on a single card. The card is issued and loaded by an Axis Bank Branch & FFMCs in India and can be used to swipe for payments and withdraw cash while travelling abroad.
You can load the Axis Bank Multi-Currency Forex Card with the following currencies: USD, EUR, GBP, SGD, AUD, CAD, SEK, JPY, CHF, AED, SAR, THB, HKD, NZD, ZAR & DKK.
You don't need an account relationship with Axis Bank to purchase a Multi-Currency Forex Card. Simply walk into any Axis Bank Branch, submit the required documents and get a Multi-Currency Forex Card across the counter.
This card is an 'over the counter’ product and you can buy it even on the day of travel, subject to the funds being provided the same day. However, we recommend that you purchase the card a few days in advance to avoid any last minute rush.
You will have to submit a copy of the following documents to Axis Bank Branch or Money Changer along with the application form for the Axis Bank Multi-Currency Forex Card:
| Sr | Document | At the time of Purchase | At the time of Reload |
|---|---|---|---|
| 1. | Passport Copy | Mandatory | Already Available - Not Required |
| 2. | Form A2 | Not required for Amounts upto USD 5,000 (or its equivalent in other miscellaneous foreign currencies) Compulsory for amount greater than USD 5,000 | Not required for amounts upto USD ,5000 (or its equivalent in other miscellaneous Foreign currencies) Compulsory for amount greater than USD 5,000 |
| 3. | Airline Ticket | Mandatory | Compulsory in case of next trip; not required for the same trip |
| 4. | PAN card | Mandatory in case of amount exceeding INR 25,000/- in cash | Mandatory in case of amount exceeding INR 25,000/- in cash |
| 5. | Form 60 | Compulsory when PAN / GIR not available | Compulsory when PAN / GIR not available |
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You can start using the card after a couple of hours of purchasing it; it takes a couple of hours for the amount to get loaded on the card. Please ensure that you have received the PIN and signed on the signature panel at the back of the card. To ensure the security of your card, please change the PIN and check the balance on the card at any Axis Bank ATM before your departure from the country.
The Axis Bank Multi-Currency Forex Card is valid for 5 years and you can use it for an unlimited number of times in that duration.
Yes. You incur no extra charges when you swipe it, meaning you save on the minimum 3.5% transaction charges that are usually levied on credit & debit cards when you use them abroad across POS (point-of-sale) and at ATMs.
The Axis Bank Multi-Currency Forex Card is available on VISA, MasterCard & Diners Club networks.
Yes, you can pay using your Multi-Currency Forex Card directly at merchants that accept VISA/VISA Electron.
No, there is no transaction fee incurred for swiping your Multi-Currency Forex Card for payments at merchant establishments.
You can use the Multi-Currency Forex Card to withdraw cash from any VISA/VISA Plus ATM overseas. Just insert the card, select “Checking/Current Account” option on the screen and follow the instructions. Enter your PIN and indicate the amount you want to withdraw in the local currency. The requisitioned cash will be dispensed in the local currency of the country you are in at a nominal fee of USD 2 per withdrawal.
All ATMs overseas displaying the VISA or VISA Plus symbol will accept your Axis Bank Multi-Currency Forex Card. There are over 2 million VISA ATMs worldwide. You can also use MasterCard and Diners Card ATMs depending upon the network supported by your specific card.
Yes, you can! You can use it for online transactions made in foreign currency like purchasing airline tickets, making hotel bookings etc.
Just enter the amount to be paid, select the “Checking/Current Account” option, enter your PIN and sign. You’re done!
Pretty much everything. You can use it for all your holiday requirements like travel bookings, dining, hotel bookings, shopping, duty free shopping, entertainment etc.
Your Multi-Currency Forex Card need to be loaded with an amount that is in compliance with RBI and FEMA regulations. As per those regulations, travellers can carry up to USD 250,000 worth of forex abroad in one financial year.
The first time you load the Multi-Currency Forex Card, it has to be done at an Axis Bank Branch near you as there is a certain documentation and verification process we need to follow.
In case you have exhausted the funds loaded on your card, you can simply reload the card via Internet Banking or the Axis Mobile app (if you are an Axis Bank customer). If you do not have an Axis Bank Savings Account, you can get the card re-loaded via your friends or family in India at an Axis Bank Branch.
You would receive an SMS and email confirmation as soon as your card is loaded/reloaded. We advise you to check the balance on the card at any Axis Bank ATM before your departure from the country. You can also check your balance via Internet Banking or using the Axis Mobile app.
You may leave a signed copy of the reload Form and authorisation with your family or friends. They in turn can approach an Axis Bank Branch, and on submission of the documents and receipt of the payment, your card would be reloaded. If you are an Axis Bank customer, you can also load your card via Internet Banking and also through the Axis Mobile app.
Your card is valid for 5 years, so you can actually re-use it on the next trip. You could also choose to encash the amount remaining on it or use the balance to shop at shipoutfromusa.com.
The card can be encashed only after your return to India. Also, please ensure that the last transaction done on the card is more than 10 days prior to the date of encashment. For refund of the residual or unutilised balances, you can approach any Axis Bank Branch, irrespective of where your card was issued. You need to fill out the refund form and submit a copy of your passport along with the form, and we will process the refund.
In case you want to encash the entire unspent amount on the card, you need to surrender and destroy the card by cutting it into 4 pieces at the time of surrender.
If your card has expired before all the funds have been utilised, you can contact any Axis Bank Branch for refund of the unutilised balance, or apply for replacement card to continue to access the remaining funds for payment through the card in future.
TripAssist is a Global Customer Assistance Service (GCAS) provided by VISA. Axis Bank Multi-Currency Forex Cardholders can avail this paid service 24 hours a day, 7 days a week for assistance when their card is lost/stolen. With TripAssist, you can report your lost/stolen card, get emergency cash assistance, get a replacement card and even some more miscellaneous information that you may require overseas.
These services are available at the following toll-free numbers:
In case you are travelling to any other part of the world, you can avail of these services by placing a collect call to 61-2-92513704.
Please note that the services are charged as follows:
You can call the 24-hour helpline +91 04067174100 or send an email to our email helpdesktravel.currency@axisbank.com to report a lost or stolen card. Our Customer Service executives will immediately block the lost card and prevent it from further use and arrange to send you a replacement card within 2 working days. It is important to note that a lost card report will be taken only after verification of some details such as your mother's maiden name, date of birth, passport no. etc.
In case of loss of card, ATM PIN or the Internet Banking password, please write to our email helpdesk helpdesk travel.currency@axisbank.com or call our customer service nos. 1800 -108 5577 (toll-free for India) or +91 040 67174100 (paid)..
Same as above. In case you forget your PIN, you can write to travel.currency@axisbank.com or call the customer service to generate a new one.
Your PIN (Personal Identification Number) is a unique 4-digit secure number assigned to your card and known only to you. It allows you to withdraw cash from VISA / VISAPlus ATMs worldwide and is occasionally also required at the time of transactions. This PIN can be changed (only) at an Axis Bank ATM in India.
You do not need to share your PIN while swiping your card at most merchant establishments. However, it might be required at a few places. Please enter your PIN yourself if required to ensure the safety and security of your card.
There is a daily limit of USD 10,000 or equivalent for shopping at a merchant establishment and a daily limit of USD 5,000 or equivalent for withdrawing cash from an ATM.
There is a transaction fee levied at various ATMs for cash withdrawal & balance inquiry. Please click here to get the complete tariff details.
Generally, the options available at the ATM for cash withdrawal are “Checking”, “Credit”, and “Savings”. You should choose the “Checking/Current” option. In case the “Checking/Current” option is not available, you should select the “Credit” option. The “Savings” option does not link to the VISA network and hence the transaction would not be successful.
The card gets blocked for use at ATMs, if the card has been used with the wrong ATM PIN more than 3 times. This is for your own security and to prevent any fraudulent use on the card. If you have forgotten your PIN, you may write to travel.currency@axisbank.com or call 1800 -108 5577 (toll-free for India) or +91 040 67174100 (paid)to generate a new PIN.
No. Generally, ATMs display the amount withdrawn and balance available in the local currency. With this information, you can calculate the foreign exchange rate applied.
If the transaction is done in the base currency (currency with which the card was loaded), there is no exchange rate applicable. However, for transactions other than the base currency, a flat 3.5 % is levied as cross currency charges. Currency conversion is done automatically in an international online environment by VISA.
You can use the card to pay your hotel bills at the time of check-out. However, please avoid using your card for checking-in (pre-authorization) at hotels. If you choose to use your card at the time of check in, the funds on your card will be blocked till such time that the bills is finally settled. To prevent blocking of funds please make sure that all the test swipes are cancelled. If you have already settled your bill through another mode, please request the hotel to send a scanned copy of the Authorization/Cancellation letter on the letterhead of the hotel or that of its settlement to us via E-mail. Please note: the hotel should state that you have settled this bill through some other mode and they don't need the authorization taken any more. If you have already checked out from the hotel and unable to provide the letter, you can share with us with the copy of the final paid bill which contains the check-in and check-out dates & mode of payment.
If the hotel claims that the transaction was declined at their end, then you should request the hotel to send us a scanned copy of the letter via email stating that you have settled this bill through some other mode and they will not be raising any claims against your card later.
In case you have a dispute on any specific transaction, please share the details of the same on the E-mail id:-travel.currency@axisbank.com and we’ll look into it.
Insurance Cover: We offer complimentary insurance cover to safe guard you from any fraudulent usage on your Multi-Currency Forex Card due to loss/theft/counterfeiting of the card. The insurance cover is provided up to INR 3,00,000.
You can keep a track of your balances and the transactions done on your card via E-mail, SMS, Internet
Banking or the Axis Mobile app. If you choose to SMS, message 'MCCBAL/TCCBAL
In certain countries, the acquiring banks may choose to activate the feature of "Dynamic Currency Conversion" on their ATMs and POS machine networks. As per this facility, the ATM/POS machine identifies the Multi-Currency Forex Card as a card issued from a foreign country and prompts the customer to transact in their "home currency" (in case of Indians, this would be Indian Rupees). If a customer selects the "home currency/INR" option, the transaction would be declined thereby saving the additional cross-currency charges which are levied by the acquiring bank (the bank that runs the ATM/POS machine).
Please note that as the Multi-Currency Forex Card is purchased and loaded with the purpose of using the card in the respective foreign currency. You should avoid selecting any option that prompts for a change in usage currency to avoid any adverse exchange rate. The "dynamic currency conversion" feature may appear with differing terminology depending on the overseas bank.Axis Bank is not responsible for any "dynamic currency conversion" related charges and will not be able to refund any such charges in case they are levied on account of wrong usage of card.
Usage of the Multi-Currency Forex Card needs to be in accordance with the Exchange Control Regulation of Reserve Bank of India and the applicable laws in force from time to time, in particular and without information, the Foreign Exchange Management Act, 1999. Also, note that the card is not to be used for margin payments being made for online forex trading transactions.
The SMS alert facility does not start automatically. You shall be prompted to opt for the SMS alert facility at the time of procuring the card. To receive SMS alerts while you are travelling abroad, please ensure that you have international roaming activated on the number shared with us while signing up. Or alternatively, you may write to us at travel.currency@axisbank.com or call at +91 040 67174100 to update your international number /changed E-mail id with us.
For activation of this service, you can send an E-mail to travel.currency@axisbank.com regarding the same and we’ll activate the feature for you.
In case of an international mobile number, the service is chargeable at a nominal USD 1 (or equivalent) per month. In case the customer activates the feature on an Indian mobile number, the service is free. This is the fee charged by Axis Bank. Axis Bank shall not be liable for any extra charges being levied by the service providers.
There are indeed! You get the TripAssist service from VISA, a free international SIM card from Clay with pre-loaded talk time of INR 499 as well as 15% discount at select restaurants across US, Europe & UK (link to restaurants).
If you’re not an Axis Bank customer but own the card, head to www.axisbank.com and select Multi-Currency Forex Card in the dropdown.Login with your card number & web PIN to access the portal.