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Retail Banking Grievance Redressal

Share your banking service grievance, for we are listening to resolve
them.

Axis Bank is committed to extend the best possible services to its customers. Our customers can utilize different channels to reach to the bank to seek information on products and services, as well as submit the grievance to the bank. If you have a grievance, please follow the following process:

 

Click here for online submission of your Feedback/Queries/Complaints

OR

Call our Toll Free Phone Banking Center

Click here to get the details

You will receive a response within 2 working days.

 

If the above resolution does not meet your expectations
please write to Nodal Officer.
Click here to send an e-mail

OR

Please fill the grievance form and post it to the indicated address.Click here to download the Grievance form.

You will receive a response within 10 working days.

 

If you are still not satisfied with the resolution, please write to
Principal Nodal Officer (PNO).

Click here to send an e-mail

OR

Please fill the Complaint form and post it to the indicated address.
Click here to download the Grievance form.

You will receive a response within 10 working days.

If after having followed Steps 1 and 2 your issue remains unresolved, you may directly approach the Banking Ombudsman for redressal. Click here to read the salient features of the Banking Ombudsman Scheme 2006.