This is a Code of Customer Rights, which sets minimum standards of banking practices we will follow as a member of BCSBI while dealing with individual customers. It provides protection to customers and explains how a member
bank is required to deal with customers in its day-to-day operations.
The Code does not replace or supersede regulatory or supervisory instructions of the Reserve Bank of India (RBI) and we will comply with such instructions / directions issued by RBI from time to time.
The Code may have set higher standards than those prescribed in the regulatory instructions and such higher standards will prevail as the Code represents the best practices voluntarily agreed to by us as our commitment
We will endeavour to adopt higher standards of banking practices to extend better customer service and achieve higher levels of customer satisfaction.
In the Code, ‘you’ denotes the customer and ‘we’ / ‘us’, the bank, the customer deals with. Branch includes Banking Outlet / Part-time Banking Outlet.
The code shall come into effect from January 1st, 2018.