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As per RBI guidelines on KYC norms, Banks need to periodically update customer identification documents in the records of their account holders. In addition to the KYC carried out at the time of account opening, the account holders may be required to undergo re-KYC and submit the requisite documents.

Why do you need to do Re-KYC: It is important to submit Re-KYC documents at periodic interval, to avoid any restriction being placed in the account, as per RBI guidelines.

Channels for Re-KYC updation:

Individual Customers:

  • SMS (REKYC N to 5676782)
  • Mobile Banking (Click on Insta Services > Confirm KYC Details)
  • Internet Banking (Click on Services > Insta Services > Confirm KYC details)
  • Phone Banking (Call 1860-419-5555/1860-500-5555)
  • ATM (ReKYC confirmation will be prompted after transaction is completed)
  • Branch – Visit your Home Branch and submit the duly signed KYC Form & acceptable documents

Non-Individual Customers:

Visit your home branch and submit the duly signed KYC Form & acceptable documents

NRI Customers:

  • Email (ReKYC Form and attested KYC docs to be sent to branch through registered mail ID)
  • SMS (REKYC N to +91 9717000002)
  • Phone banking
    • USA: 1855 205 5577
    • UK: 0808 178 5040
    • Singapore: 800 1206 355
    • Canada: 1855 436 0726
    • Australia: 1800 153 861
    • UAE: 8000 3570 3218
    • Saudi Arabia: 800 850 0000
    • Qatar: 00 800 100 348
    • Bahrain: 800 11 300
    • +91 40 67174100 (This number is not toll free)

Link to Download Re-KYC form:

Check list of acceptable KYC documents:

  • Individual
  • Non Individual : Please contact your Relationship Manager or visit nearest branch for valid list of KYC documents
  • NRI