Frequently Asked Questions

You can register with any of your Axis Bank Visa/MasterCard Debit & Credit Cards or Internet Banking for this service. The registration can be completed through the Masterpass page on Axis bank hosted website www.axisbank.com.

No, you can register with any one of your Axis Bank Visa/Master Credit/Debit Cards or Internet Banking. The remaining cards mapped to your customer ID will get linked to your Masterpass account automatically.

You need to create a new user ID and password for Masterpass. The User ID can be alphanumeric and it can be your name / registered email id / registered mobile number. Password should be a six digit numeric code. Just use your Axis bank Internet Banking/Card credentials to authenticate and register your Cards/account with Masterpass.

The registration process is completely online and activates instantly. Your registration success message will be displayed at the end of the registration process and you can start using the facility to shop securely on the Internet straightaway.

You can register for Masterpass on the Axis Bank website through any Desktop/Laptop/Mobile that has an Internet connection with Internet Explorer 6.0 and above, or Mozilla Firefox or Google Chrome.

In case you have forgotten your Masterpass password, then you will be asked to enter your customer ID for authentication. Post validation of the same, you can reset your password. Other settings will remain the same as per your earlier set preferences.

Yes. The total number of devices you can register a card to may vary.

Contact Axis Bank immediately on 18002095577/18001035577. Alternatively, send an email at customer.services@axisbank.com

Click on “Forgot user ID” option on the home page. Enter your Axis Bank customer ID for authentication. Post successful authentication, your Masterpass user ID will be sent on the registered mobile number.

Post registering for Masterpass, simply click on “Buy with MasterPass” while selecting the mode of payment. Enter the MasterPass User ID & password on the merchant website to complete your transaction.

Right now, there are multiple online retailers which accept MasterPass. List of stores which accept Masterpass are mentioned on www.axisbank.com. More sites are coming soon, so if we don't already have it, then your favorite store might just be next!

No, Axis Bank offers Masterpass absolutely free of charge. There may be charges levied for data usage, SMS etc. Please check with your operator for details.

No, currently there is no separate app for Masterpass

The invitation code is sent to select customers for using Masterpass. This code needs to be keyed in at the time of registration.