All ATMs overseas displaying the VISA/MasterCard symbol will accept your Axis Bank Multi-Currency Forex Card . There are over 2 Million ATMs worldwide. For a comprehensive list of all VISA accepting ATMs click here For a comprehensive list of all VISA accepting ATMs .
For locating a MasterCard accepting ATM click here For locating a MasterCard accepting ATM To contact customer service channels
You can use the card to pay your hotel bills at the time of check-out. However, please avoid using your card for checking-in (pre-authorisation) at hotels. If you choose to use your card at the time of check in, the funds on your card will be blocked till such time that the bills is finally settled. To prevent blocking of funds please make sure that all the test swipes are cancelled.
If you have already settled your bill through another mode, please request the hotel to send a scanned copy of the Authorisation Cancellation letter on the letterhead of the hotels settlement Bank or on the hotels letterhead to us via E-mail. Further, the hotel should state that you have settled this bill through some other mode and they don't need the authorisation taken any more.
If you have already checked out from the hotel and unable to provide the letter, you may provide us with the copy of the final paid bill which contains the check-in and check-out dates and mode of payment.
If the hotel claims that the transaction was declined at their end then you should request the Hotel to send us scanned copy of the letter through email stating that you have settled this bill through some other mode and they will not be raising any claims against your card from us.