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Bank Smart

Axis Mobile

Bank on-the-go with a host of banking services offered across multiple device platforms

android  windows  ios
x x

FAQs

General information

Axis Mobile is a mobile application that allows you to access your bank account(s) using a mobile phone. You can view account related information, transfer funds, pay bills and recharge your mobile and a lot more using this application. Download the application now to make banking simple!
An existing Axis Bank customer with a savings/current account registered with either Internet banking or having an ATM cum Debit Card along with mobile number registered for SMS Banking can avail the mobile banking facility.

Standalone Credit Card customers can also use this app. Please ensure you have GPRS supported handset with an active GPRS connection..
Axis Mobile makes banking a lot simpler! Now you don’t have to visit a Branch or ATM anymore for services like Mini statement, Balance Enquiry, Funds Transfer, Bill payments and Mobile recharges. Axis Mobile also gives you added features like ATM/Branch Locator, offers on various products (cards), social media posting, personalization features etc.

Getting Started

Axis Mobile is supported on all handsets with the following Operating Systems:
  • I phone/iOS 3.2 onwards
  • Android 2.3 onwards
  • Windows Phone 8 and above
Customers with handsets other than mentioned above may use WEB version of mobile banking by visiting m.axisbank.co.in
Axis Mobile can be downloaded from - > Google Play Store - Android devices, > App store - Apple devices, >Nokia store - windows phone.
Or send the SMS MBANK to 5676782 to receive the download link.
The actual download time depends on the speed of GPRS connectivity offered by your mobile operator.
Please select 'Yes' for this option. This is specific to the mobile device and will not affect the application or the mobile device.
The downloaded application is stored in a particular folder of the handset, specific to each device.
Axis Bank offers Axis Mobile free of charge to its customers. You can download and use this application as and when needed without any charges levied by the Bank. Your mobile operator may levy charges for GPRS/SMS used. Please check with your operator for details
Axis Mobile is user specific. It requires a 6 digit MPIN code that is recognized by the Bank for any transactions via the application. It is a safe and secure process as the application locks itself on entering five consecutive incorrect PINs. For matters of safety you are requested not to share your Axis Mobile MPIN with anyone.
You will need to download the application again on your handset. Please refer to the FAQ response for "How to download the Axis Mobile application." Please follow the download process depending on the OS of your phone.
The appearance of Axis Mobile will differ on different phones, however its functions and operations will remain the same irrespective of the mobile handset being used.
You will not be able to use both the applications simultaneously on same or different devices.
Yes if you have not updated the new application then the older application will keep working with out any issues. However it is recommended to update your application to enjoy added services and features.
It is advised to de-register the older application from the phone and then download and activate the new application.
In case you have not de-registered from the older application and downloaded the new one and completed the process of registration, the older application will get de-registered automatically.
You will have to add the beneficiaries again as the new application will not pick this information from your account automatically.
You can register for the application either through Internet Banking or through Debit Card credentials. If you have registered on the mobile web version already, you can register using the Mobile Web options on the registration screen.

If you are a standalone credit card customer, you can use the credit card details
You can register on your new device with your regular credentials which will automatically de-register the application from the previous device. Alternatively contact Customer Service/Phone Banking and provide your details to de-register your application from the lost device
In case you have already registered, you will be directed for mPIN confirmation.
When you go on the application for the first time, please click on “New User Register Here” link at the bottom of the screen to register your phone.
You can register using debit card details in this case. If you are a standalone credit card customer, use your card details to register.

After completing first level registration, to use any feature on Axis Mobile application, authenticate using your Internet Banking credentials. Enter your Internet Banking login ID and Password to complete the authentication.

  • After completing first level registration, to use any feature on Axis Mobile application, authenticate using your Debit Card credentials.
  • Enter the below details of your Active* Debit Card:
    • Card number
    • Card Expiry
    • ATM PIN
      *Activate your Debit Card by doing any transaction at Axis Bank ATM or at least one financial transaction (Cash Withdrawal) at non Axis ATM.
  • Enter your debit card details such as card number, card expiry, and 4 digit card PIN
  • Once you enter the credit card details, Axis MB registration process generates a security code which is sent via SMS.
  • Once security code is confirmed, the MPIN screen is displayed which allows the customer to set his 6 digit MPIN.
  • As the MPIN is set, you will be directed to the terms and conditions screen.
  • After terms & conditions acceptance, you need to activate the application by clicking on the “Activate” button.
  • The application then checks whether the Mobile number with which the customer is registering is present in the SIM CARD.
  • Once the validations are complete, the application is installed on the mobile phone.
For IOS and Windows platform, when the user clicks on 'Activate' button , compose message is opened, with pre-filled text and sender number. When you click on 'send' a back end validation is done to see if the number is from the registered mobile or not . In Android phones, an SMS is automatically sent and back end validations happen.
The registration fails in this case, as your registered mobile number is required to activate the application.
If the mobile number in the handset does not match your registered mobile number, then the registration fails.
You need to complete the activation process within 2 minutes after clicking on the activate button
In case you change the text or the number, the registration fails as this is a security measure to confirm that the customer's mobile number is same as registered for SMS Banking.
This is either because the verification SMS is not sent from device or device does not have the SIM corresponding to the registered number. Before trying to activate the application, kindly ensure that the SIM card present in the handset is that of the registered mobile number.
In case the registered mobile number is being used to send the verification SMS, it is probably not getting delivered. Please try again from a place where network coverage is better as the message sending is dependent upon the operator and not on the application.
You will be asked to enter the MPIN which was set at the time of registration of the application.
This is because you have registered multiple mobile numbers to your login ID. Kindly ensure that your mobile number has been updated through secure channels like Branch or ATM.
In case you have a dual SIM phone, ensure the bank registered mobile number is selected as the primary number and is active. In case you are still unable to register, remove the 2nd SIM card from the device and place the registered number's SIM in the primary slot of the phone to register.
You need to register/update your number with a secured channel for SMS banking by visiting a Branch or an ATM in order to use the mobile banking application.
The mobile number should be registered through a secure channel for use on Axis Mobile. Secure channels include ATMs and Change Request Forms (CRFs) submitted at any Axis Bank branch.
Yes, the 91 code is editable and can be modified as per requirement.
In case you have just registered the number using a secure channel, please wait for 24 hours before trying to register again. In case it has been more than 24 hours, please contact our customer care center
You will be sent an SMS with the security code which needs to be entered on the screen to proceed ahead.
You can click on the 'Resend Code' button present on the security code screen.
You need to enter the correct activation code which has been sent via SMS. Alternatively, in case of any problem you can also request to resend a new code after one minute.
The most recent OTAC code should be used for activation of the mobile banking application.
This is due to the security feature incorporated in the application. Please be cautious while entering the one time activation code (OTAC). In case you enter incorrect OTAC 5 times,you will not be able to complete the on boarding process.
You will not be able to set MPIN which is repetitive or sequential in nature. Kindly enter unique digits while setting MPIN.
Kindly enter the expiry date without a slash (/) between the Month and the Year. For example, instead of MM/YY the same needs to be entered in MMYY format.
The card is going to remain blocked for that day. You will not be able to withdraw money from any ATM but you can do the Swipe/POS transactions. The card will be unblocked after 24 hours.
The application will not get deactivated, however in case the application is not used for 90 days or more, you will have to update the MPIN once you log in to ensure security of your account.
In this case, if you have a savings account with Axis and your net banking is activated, you can register using your internet banking credentials.
To activate Axis Mobile, you need to register your primary account linked to the debit card for SMS Banking. You can register your mobile number by visiting the nearest ATM or branch.
The complete Terms & Conditions can be viewed by visiting http://aps.axisbank.com/tnc/terms- conditions.html
In order to use the application, you need to comply with the terms and conditions. In case you disagree, you will not be able to use the application.
The theme is based on the type of account you hold with Axis, hence you see a customized theme.
You can simply reconnect to Axis Mobile and verify your transaction history to check if the transaction has been executed. You can also check the Mini Statement of the account.
On most handsets, you can answer the call or read the SMS while Axis Mobile continues to run in the background. After you have finished your call, you can resume the application. However, for certain handsets , you may need to re-open the application and login again. In case the call is extended for a longer duration then the application will get logged out and you will have to login again.
Yes, as long as you have GPRS activated on your mobile number, subject to availability of the network, you can access Axis Mobile anywhere in the country. Please keep in mind that you might be charged special roaming rates for using GPRS.
The portfolio of services offered on Axis Mobile remains the same across all handsets. However, the appearance may differ slightly based on the mobile phone and its display interface.
Click on Forgot MPIN screen, and then you can unlock your MPIN via internet banking or debit card details procedure.
Yes, once registered you can use either of the details, internet banking or debit card details, to unlock the application
The MPIN can be reset by clicking Forgot MPIN icon, here you will get an option to reset your MPIN.
This can be done by following few simple steps explained below:
  • Enter the Internet Banking Login (Customer ID) and Password
  • Enter the mobile number registered for the particular account
  • Axis MB registration processes generates the security code which is sent via SMS.
  • Once the security code is confirmed, the MPIN screen is displayed which allows the customer to set his own 6 digit MPIN.
  • Once you set the MPIN, please accept the terms and conditions for using Axis Mobile
  • Post acceptance, the registration process is completed and you can login again.
This can be done by following few simple steps explained below:
  • Enter your mobile number registered for the particular account.
  • Axis MB registration processes generate the Security code which is send via SMS.
  • Once the security code is confirmed, the customer enters the debit card details such as card no, card expiry, ATM PIN
  • The MPIN screen is displayed which allows the customer to set his own 6 digit MPIN.
  • Once you set the MPIN, please accept the terms and conditions for using Axis Mobile
  • Post acceptance, the registration process is completed and you can login again.
This is because you need to enter the same mobile number while unlocking/forgot MPIN which you had used to register the application.
If you have not updated the number via ATM or Branch then you will not be able to unlock MPIN. In case you are facing difficulty, then please update your mobile number via ATM or Branch and re-try registration.
In case you change your handset, you need to download the application again. An activation code would be sent to the registered number to ensure security.
In case you change your mobile number, please register it through Axis Bank ATM or Branch and then install the application for the new number.
If you have lost your mobile phone then please report the same to Customer service or you can download the application on the new handset in use, once you register using the current handset, you will be de-registered from the older application.
You can de-register by going to the settings and authenticating yourself with the correct mpin in order to complete the process of de-registration. You can also de-register by visiting Axis Bank Branch/ATM or by calling up the Helpline.
In case of Android,uou just need to download and install the application again. Necessary checks will be performed by the application itself to ensure security. Enter your MPIN and the application is ready to use. In case of iPhone and Windows Phone, you need to perform the registration process again.
Yes, the beneficiary added using the mobile application will be reflected while using internet banking as well with the exception of bill payments where the beneficiary added on Axis Mobile are not reflected on internet banking and vice versa.
No, to ensure security of your account you can only use the application on one handset.
At present the mobile banking services can be availed by current account customers falling in the following categories: Sole Proprietorship, Resident Indian, Hindu Undivided Family, Non-Resident Indian.
At present the mobile banking services can be availed by current account customers falling in the following categories: Sole Proprietorship, Resident Indian, Hindu Undivided Family, Non-Resident Indian. If you have any further queries, please contact your nearest branch.
If you have a current account constitution which is supported by mobile banking services, then both the accounts will be synchronized to the mobile application.

Account Management

Once you open the application on your handset, slide the screen to your right to view the account summary
Click on the Savings/Current Accounts tab and select the account you wish to view the transaction details for
Click on the Savings/Current Accounts tab and select the account you wish to personalise. Click on the grey area on the top that displays the balance.
Tap on the image icon and select the picture you want from your photo gallery. You can also click an image instantly
The image can be clicked instantly or taken from the phone gallery.
Select the account for which you wish to view/request the statement. The options to view and email statement are present at the bottom of the screen.
To select one of your accounts while making payments, use the arrow marks on the account selection area or swipe up and down till the desired account comes into view.
To get credit card details select the Credit Cards tab on the Home screen and select the card you wish to view the details of.
To view the unbilled transactions, click on the statements tab on the card summary screen and click on Unbilled Transactions
To view the latest statement, click on the statements tab on the card summary screen and click on Current Statement
Yes, you can pay your bill by selecting the Pay Last Bill option which can be viewed once you click on the credit card number in credit card summary screen.
Card payment can be scheduled to a later date by clicking on the Pay Later option on the Credit Card Pay Last Bill section
Yes, you can make any amount of payment related to your card.
The pre-filled amount is the minimum payment required for your credit card.
When you add a transaction to Favorites it will be present in the favorites module and you can directly make the transaction. Use this shortcut for the transactions you carry most often.

Account Management - Deposits

Login to Axis mobile and click on FD/RD tab where you can view Fixed or Recurring Deposits linked to your account.
As of now, user can only view deposits on Axis Mobile.
You can view the following deposit details:
Maturity amount,
Currency,
Deposit Holder Name,
Deposit/Installation amount,
Open Date,
Closed date,
Ledger Balance.
Yes, you can now create Fixed and Recurring Deposits through Axis Mobile. Login to Axis Mobile >> Click on Deposits >> Select open FD >> Select Account >> Enter Details (Amount & Tenure) >> Click on Continue >> Select Deposit Opening City, Branch & Maturity instruction >> Enter PAN details >> Enter Nominee details (optional) >> Accept terms & conditions >> Confirm Booking Details >> Enter mPIN >> Click on Submit
Yes you can pre-close your fixed deposit through Axis Mobile. Log into Axis Mobile >> Click on FD/RD >> select the FD Number >> Click on Close Fixed Deposit/ Recurring Deposit>> Enter MPIN >> Submit. Your FD/RD closure request will be processed immediately

Account Management - Loans

To view your loan details, click on the button Other Accounts on the Account Summary screen. The default view is deposits. Click on loans to view all the loans linked to your customer id. Click on the loan account number to view the loan details.
This is because you have already paid your credit card bills and the credits are greater than the debits in your respective account.
Login to Axis Mobile App >> Loans >> Request Statement >> Repayment Schedule
Login to Axis Mobile >> Loans >> Request Statement >> Interest Certificate

Credit Card Management

The value of the credit card transaction should be Rs 2,500 or more to be eligible for conversion of transaction to EMI. The transactions like Jewelry/Gold, cash withdrawals, Balance Transfer and card fees will not be eligible for this facility.
You can apply for EMI conversion through mobile banking by using three easy options.
Option 1: In the 3 bar side menu – Service – Credit Cards – Convert to EMI – Unbilled Transactions/Current Statement. This option will list down all the transactions which are eligible for EMI conversion. You can request for the same by selecting transactions & agreeing to Terms & Conditions.
Option 2: Accounts – Credit Card – Convert to EMI - Unbilled Transactions/Current Statement. This option will list down all the transactions which are eligible for EMI conversion. You can request for the same by selecting transactions & agreeing to Terms & Conditions.
No, EMI facility is not available if the card is delinquent at the time of EMI conversion
Processing Fee, EMI interest & Foreclosure Fee will be applicable for EMI conversion. Service Tax will also get charged on Processing Fee, Foreclosure fee and interest amount and will be billed in the same statement in which the above charges are levied.
No, EMI facility is not available for Corporate and Co-brand STFC cards.
You will receive a SMS on submission of request. This request will get processed immediately & you will get confirmation for EMI conversion through SMS on mobile.
Yes, you can block your credit card using Axis Mobile in case you have lost your credit card. Visit the My Control section and select Credit Cards. Click on Block and Replace and select the card for the same. Your card will be blocked immediately and replacement request of your credit card will be submitted. Your card replacement request will be processed in 1 working day.
If your credit card is already blocked, it will not show in ‘Block & Replace Card’ option. In such case please call customer service at 1800 103 5577 for further query.
Yes, you can choose usage type for your replacement card by selecting option i.e. 'Domestic & International' or 'Domestic' as per your requirement.
Your replaced card will be dispatched to your registered mailing address. You will receive your replacement credit card within 10 working days.
You will get a confirmation on Axis Mobile on submission of ‘Block & Replace Card’ request. You will also get a SMS confirmation on your mobile registered in Mobile Banking for card blocking and replacement of card.
You need to call our customer service at 1800 103 5577 to know the further status on your replacement card delivery.
Please click on 'Check for Limit Increase' option under Credit Card Menu in Services and select the card number for which you want to check your Limit Increase Eligibility. Then you need to click on submit button and your Limit Increase details will be viewed.
You can request for Limit Increase on your credit card within the validity date
Your Limit Increase request will not be processed if you are enjoying the same credit limit on your credit card
Your limit Increase request will be processed within 1 working day subject to Bank’s Internal Policy
You will get a confirmation on Axis Mobile banking on submission of request as well as you will get confirmation via SMS on your mobile number registered in mobile banking
You will get a SMS confirmation on your registered mobile number on Limit Increase

Debit Card Management

Through Block & Replace your current Debit Card will be blocked and replaced with a new Chip Debit Card. The replaced debit card will be enabled for use for domestic and international transactions including E-Commerce. You will not be able to use your blocked debit card for any future transactions.

For NRO customers the replacement debit card will be restricted only for domestic usage.
The fee for replacement debit card will be Rs. 200+tax.
Yes, the debit card will be blocked instantly. Once blocked you will not be able to use your debit card for any transaction.
Your debit card once blocked cannot be reactivated in future and you will not be able to use your debit card for any transaction.
The debit card will be received within 7-10 working days of your request placed
You will receive a confirmation message once your debit card gets blocked. Another message will be sent on issuance of your new debit card along with the details.
You need to select the debit card which needs to be blocked. Only the selected card will get blocked.
Through this option you can change your daily ATM withdrawal limit and Purchase transaction limit set on your debit card.
You can modify the limits on your Debit Card upto the maximum limit allowed on your card. To increase the limit beyond the maximum limit allowed on your debit card, please visit your branch.
You can modify your Debit Card limits as many times as desired. However, if multiple requests are placed in a single day on the same card then the latest limit will get updated on your debit card.
Yes. All the limits set on your debit card can be modified together.
You can modify all the limits allowed on your card. International limits can be modified only if your debit card is activated for international usage.
If your Magstripe Debit card is issued before December 1, 2013 then you have a preset international limit of Rs. 40,000 set on your card which cannot be modified. If your Magstripe Debit card is issued after December 1, 2013 then international usage on your card is not permitted.
No. International Usage on Domestic Chip Debit Card is not permitted. However, you can change the usage of your Debit Card from Domestic to International.
On successful receipt of your request, the new limits will get updated on your Debit Card within 1 working day.
Yes. The limits on your card can be modified between zero and the maximum allowed limit.
After placing the request, the application will show the new limits as desired by you. However, the new limits will get updated on your debit card within 1 working day.
You can use this functionality anytime once your card is activated. To activate your debit card use it at any Axis Bank ATM or perform a purchase transaction with it. Please note, you cannot perform an E-Commerce transaction till you activate your card.
You will receive a message once your request has been successfully received. However, the new limits will be updated on your debit card within 1 working.,
Through Switch Off functionality all the limits set on your Debit Card will be set to zero. You will not be able to use your card for ATM withdrawal or Purchase transaction, once your debit card is switched off. This is useful in case where you know you will not be using for card for a while and do not want to run the risk of it being misused.
Through Switch On functionality you can increase the ATM Withdrawal and/or Purchase limit set on your card from zero to the maximum limit allowed on your card.
No. Through Switch Off function your debit card will not get blocked. Only the limits set on your card will become zero. The limits can be increased whenever required.
All the limits available on your debit card whether domestic/international will be set to zero. If your debit card is restricted only for domestic usage then only domestic limits will be set to zero.
You can increase all or any limits on your Debit Card through Switch On. The limits can be updated anywhere between zero and the maximum allowed limits on your card.
On successful receipt of your request, the new limits will get updated on your Debit Card within 1 working day.
After placing the request the application will show the new limits as desired by you. However, the new limits will get updated on your debit card within 1 working day.
Using this functionality you need to specify the desired limits to be set on the card. The limits can be set anywhere between zero and the maximum allowed limits on your card.
You can use this functionality anytime once your card is activated. To activate your debit card use it at any Axis Bank ATM or perform a purchase transaction with it. Please note, you cannot perform an E-Commerce transaction till you activate your card.
You will receive a message once your request has been successfully received. However, the new limits will be updated on your debit card within 1 working.,

Funds Transfer

Select 'Transfer' from Home Page/Menu and then select the required option for Fund Transfer.
In the Transfer section, select the option "Your Accounts". Choose the account you want to transfer the amount to. On the next screen select the account you want to transfer from and the amount. Proceed like any other fund transfer
You can schedule the funds transfer to a later date by clicking on the “Pay Later” option.
Select 'Transfer' from Home Page or Menu and then select option “ Axis Bank Customer”.
This could be because you have not added any payees so far. Use the "Add Payee" button present at the bottom of the screen to add a payee.
You can delete a payee from the Select beneficiary screen by clicking on the Delete Payee button at the bottom of the Transfer screen. Select the Payee type and choose the payee to be deleted from the next screen.
Only one payee can be deleted at a time.
You can transfer fund by adding a beneficiary either by entering the customers registered mobile number or the account number.
Image for a beneficiary can be added by clicking a picture, adding a picture from the gallery or from facebook.
Kindly add payee with the help of the account number option as there are multiple accounts linked to that number.
No. The nickname and the payee name are compulsory fields and need to be filled in to complete the process of addition of a payee.
Details required to add a payee for other bank account are Account Number, IFSC code, Payee Name and Nickname.
User can click on ADD button and enter the payee details like Mobile Number and MMID.
The details of the merchant that is his/her Mobile Number and MMID along with the payment reference field needs to be put in to add a beneficiary for IMPS P2M
The nickname should be unique to a payee, hence no two payees can have the same nickname
This is because you have not upgraded to the latest version of the application. Please upgrade to avail this feature. You can update the application by visiting the application store
You can view all scheduled transfers under the option Scheduled Payments
In order to stop a scheduled transfer, select the payment from the scheduled list and click on the delete option at the bottom of the screen
Click on the history tab in the Transfer section to view all the transactions initiated in the past, even if they have failed
Transactions cannot be deleted from the history
The last 20 transactions will be visible when you view the transaction history.
The transactions will be visible to the customer in the reverse chronological order .i.e. the latest transaction will be the first to appear in the list.
Click on the option "Axis Bank Customers” and select the payee from the list post which you will be able to make the payment immediately or schedule it for a later date.
There are 3 ways of making payments to a beneficiary. Standard (NEFT) using this option funds will be transferred through NEFT within a short period of time. Instant (IMPS) transfers funds immediately to the beneficiary, later (NEFT) will schedule payment on a later date.
Yes, there is a charge of Rs.5 for Fund transfer through IMPS.
The minimum amount for fund transfer is Re 1 and the maximum is Rs 10,00,000 per day
Generate MMID to carry IMPS payments. The MMID can be generated from the “Generate MMID” option under the Request Menu.
If you do not know the IFSC code then you can select the beneficiaries bank name, branch, city and state in order to get the IFSC code
Usually the funds are credited on the same day. In case the funds are not credited within 2 days please contact the Axis Bank Helpline.

Mobile Recharge

Go to the 'Recharge' option present on the Home or Menu screen. By clicking on the same you will be taken to the recharge page with different options like DTH/Data card/Mobile available to you. When recharging using Axis Mobile for the first time, you need to add the corresponding mobile payee.
To recharge a mobile number without logging in, click on '+' icon in the pre login screen, enter the details of the number to be recharged and the amount. Enter the mPIN and the recharge is done.
In the Recharge section, click on "New Recharge" to add a new number for recharge. Enter the details and the OTP you receive on SMS. Once the number is saved, click on the number on the main "Recharge" screen to complete the recharge.
There is an “Add Image of the Beneficiary” option present on the screen, where you can add the image from your handset's camera, gallery or Facebook.
The minimum recharge amount is Rs 10 while the maximum is Rs 3000 per day for mobile and data card, however customer should check with their operators for the correct denomination/value before initiating any recharge.
You can do a recharge up to Rs 3000 for Mobile or Data card for a single mobile number in a day
You can recharge up to Rs 3000 per day for a single beneficiary in case of Mobile and Data Card recharges post which you will be shown this message.
You will not be able to recharge for the same beneficiary if this error is visible to you. You can recharge the same number the next day.
In case the limit for recharge is exhausted for a beneficiary then even if you try to recharge using other channels like the internet banking then you will not be able to initiate the recharge.
You should check with your mobile operator about the recharge denominations and the top up value before recharging.
The time interval between two recharges for a particular number should be at least 15 minutes.
You can use the swipe feature through which you will see all your accounts and you can click and choose the account.
These fields are specific to operators and will be displayed as per the operator you select.
You need to check with the operator for the specific recharges available to you in the mobile banking application
Click on the delete button in the relevant (Mobile/DTH/Data card) recharge and select the beneficiary you want to delete.
You need to follow the steps in the application to complete the registration of a beneficiary. In case you are still facing problems then Force Close the application and switch off the mobile phone and try again.
The time interval between two recharges for a particular number should be at least 15 minutes. Please wait to recharge again.
The limit for DTH Recharge is Rs 10,000 per day. To initiate more recharges for the same number, you will have to wait for a day.
The minimum amount of recharge depends on the operator.
A clickable option "History" is present on the recharge screen. On clicking it, you can see last 20 recharge transactions.
In case of failed transaction, the amount will get refunded in 4 working days.
You can pay through Axis Account and Wallet.

Bill payment

You need to click on the bill payment option in the home or menu screen to reach to the specific section.
Currently we do not have this service enabled for bill payments, you need to add the beneficiaries for the Internet Banking and Axis Mobile Banking application separately.
You will be able to see the " Add to Favourites " button only for ad-hoc payments like Charitable foundations
You need to click on the “Add” button present in the Pay Bills option to register a biller.
There are 4 kinds of billers which you can add in the application:-
1. Adhoc - You can make any amount of payment at any point of time, the same can be scheduled to a later date
2. Presentment - The bill will be generated on a specific date, the same can only be paid on the due date and cannot be scheduled to a later date
3. Presentment and Partial Pay - The bill will get generated on a specific date, the same can only be paid on the due date and cant be scheduled to a later date. Here additional feature is that you can select the partial pay option for that biller where you can make payment greater than or less than the bill amount
4. Auto pay option - This functionality will only be present for Presentment and payment type billers.
Simply set up automatic bill payments. Each month, payments will be automatically charged to your account, and you’ll never have to worry about due dates or missed payments again.
The bill will get paid in case the bill amount is less than the auto pay amount.
The bill will not get paid in case the bill amount is less than the auto pay amount.
You need to click on the bill so generated in the presentment bill option as the bill will not get paid automatically since the bill amount is greater than the threshold limit.
Presentment billers are the kind of biller where the bill will be generated on a specific date and can only be paid on the due date and cannot be scheduled to a later date. Few examples are - Reliance Electricity; Insurance - Birla Sun Life, ICICI; Telephone – BSNL; Gas - Mahanagar Gas limited; Mutual Fund - ICICI ,IDFC
Click on the respective biller and the same will take you to the payment input screen, through which you can pay the bill.
You just need to click on the partial pay option in order to make the payment in the payment input screen.
The bill will get automatically paid once its generated, you don't have to do anything.
You will not be able to see the bill as the Auto Pay instruction has already been scheduled and is visible under Scheduled Payments.
If your bill amount exceeds the threshold, then you will have to manually schedule the bill from Presented Bills option.
Your bill will not get paid automatically as the amount is greater than the auto pay limit. The bill needs to be paid by clicking on the respective biller in Pay Bills option.
You can schedule the bills by clicking on "Pay later for Adhoc payments " and " Pay on Due date " in case of " Presentment and Payment billers ".
Yes the bills will be synced to the device calendar.
You will be able to delete the bill from calendar view by clicking on the specific date on which the bill is scheduled for payment. On clicking you will be taken to the bill details screen where there is a delete option
The bills which have been paid will be in grey colour and the ones which are scheduled on a later date will be highlighted in pink
You just need to go on "Disable Auto Pay" option and click on the biller to disable auto pay for a given biller.
Yes you will be able to delete the biller, unless there are any pending payments already scheduled for that biller. In that case, you will need to delete the scheduled payments and then you may delete the biller as well.
You will have to delete the specific biller in this case and then enable the auto pay option for the same biller.
All the transactions related to bill payment will be available under “Bill Pay History”
Please try again as the issue could be due to various factors like network failure, time out, insufficient balance etc.
You need to wait for 3 working days for the payment to get updated at biller's end.
Please contact your biller and if the payment has not been updated then please contact the Axis Bank Helpline.

Favourites

This feature enables the most used transactions to be added to it, enabling quick access.
The transaction will be saved in the “Favorites” module and it will no longer be required to go through the entire process that was carried out to make the transaction. For example for Payment – you will not need to add beneficiary, just click on the transaction you marked as Favorite and you will be taken to the payment input screen for that transaction, you just need to enter the amount again and proceed.
Maximum of ten transactions can be added to Favorite Transactions.
This is because you already have 10 favorite transactions and hence in order to add more you need to delete one of the previous transactions which you had marked as favorite.
The transaction will reflect in History section and the same can be added as favorite by clicking on the ADD TO FAVORITES button enabled there.
Here the beneficiary needs to be deleted from the " Favourites " module first and then from the respective module such as bill payment, funds transfer etc

Settings & Personalization

To view your personal details, you need to click on the Your Details option under My Services.
Login to Axis Mobile >> Enter mPIN >> Menu (three bar option) >> Manage >> App Settings >> Click on change mPIN >> Enter details requested on the app
You cannot keep the same mPIN which was set earlier. In order to switch to your older mPIN, you need to change your mPIN 3 times or use the forget mPIN, option in order to reset mPIN.
While entering the mPIN, during login there is a forgot mPIN, option, which enables you to change your mPIN,
You can switch from icon view to list view or vice versa by going to personalization tab and clicking on the navigation style.
The icons can be rearranged by clicking on Manage - App Settings -Favorite Functions. Here the 3 bars present in front of the icons can be used to rearrange the options. First 5 icons which are present in this section will be displayed to you as the favorite icons at the home screen
The personalization option is available only for home page.
Feedback can be given by selecting the feedback/comments option. You can give feedback either via email or tweet.
When you select to tweet your feedback, you will be taken to the twitter page, wherein you can enter your credentials and tweet.
On clicking the call center number, a call is placed to the call centre and you will be out of the application.
When ever a call is initiated you are directed out of the application. In case the call does not end during the session time period, the application will time out. The same is applicable when tweeting an offer as the application redirects you to the twitter page and at that time you are not in session for the application
If you do not wish to use the application, Go to My Controls - App Settings and select Deregister. To de- register, select the phone from a list of options and enter your mPIN.
Yes you can activate the application again. In case you are using the same handset, you just need to download the application again and register.

The default daily transactional limit is Rs 10 Lakhs for all customers except for initial 5 days from registration date for which the daily transaction limit is Rs 1 Lakh.

Yes, you can modify the daily transactional limit after 5 days from the date of registration on the app. To modify the limit, go to Manage - App Settings and click on Modify Transaction Limit. You can choose from 11 different limit options, ranging from Rs 50,000 to Rs 10 Lakhs. Please note that in case you de-register the app and register again, the transaction limit will be re-set to the default value of Rs 1 Lakh.

Services

You can request for a new cheque book by clicking on the New Cheque Book Request option. 20 leaves will be selected by default.
In a single day only one cheque book can be requested, you need to come back to application the next day to request for another.
Click on the statement option, in case of multiple accounts select the account you want the statement for.
Yes, you can view the account statements for any period within a maximum range of 3 months. To view the statement, select the account you wish to view the statement for the on the home screen. In the mini statement screen that appears next, click on view statement or email statement depending on your requirement.
Statement can only be requested upto 2 years however you can request statement upto an year at one go.
To register your email id to receive e-statements, go to Services - E-Statement. Enter your email id and select the option: Register for E-Statement. This option can be used to both update your email id and register the same for e- statement. Please note that opting for E-Statement will automatically discontinue physical statements as per T&Cs
Yes, you can update the email id on which you want to receive the statement by selecting the option Update Email Id under Services -Estatement.
Cheque can be stopped by clicking on the stop cheque facility and by entering the date or directly the cheque number.
You will not be able to stop the paid cheque, only unpaid cheques can be stopped.
The same can be done by clicking on the stop cheque button which will appear in case of unused cheques only. Here you need to authenticate the transaction with mPIN. Post successful authentication the cheque will be stopped.
The same will be authenticated via mPIN and prior to that it will be checked whether the cheque is paid or unused.
The same can be generated by using the "What is My MMID" option
Incase if you have multiple accounts you can swipe and select the account for which you need to generate the MMID
This message will be shown to you when your mobile number registered with the account is not through a secured channel. ATM/Branch/AOF(Account opening form) are secure channels for registration. Hence kindly register the mobile number with any of these channel in order to generate the MMID for your account.
An SMS will be sent to the registered mobile number by clicking on the Generate OTP option.
Here all the requests made by you will be visible like Email Statement/Stop Cheque, Cheque book Request etc.
Users can click on Apply Now. With selection of product category, they can submit their requests through Axis mobile.
You can request for a new cheque book by Log into Axis Mobile>> Select Banking >> Click on Services >> Click on Savings / Current Account >> Click on New Cheque Book. 20 leaves will be selected by default.
In a single day only one cheque book can be requested, you need to come back to application the next day to request for another.
Click on the statement option, in case of multiple accounts select the account you want the statement for.
Yes, you can view the account statements for any period within a maximum range of 3 months. To view the statement, select the account you wish to view the statement for the on the home screen. In the mini statement screen that appears next, click on view statement or email statement depending on your requirement.
Statement can only be requested upto 2 years however you can request statement upto an year at one go.
To register your email id to receive e-statements, go to Services - E-Statement. Enter your email id and select the option: Register for E-Statement. This option can be used to both update your email id and register the same for e- statement. Please note that opting for E-Statement will automatically discontinue physical statements as per T&Cs.
Yes, you can update the email id on which you want to receive the statement by selecting the option Update Email Id under Services -Estatement.
Cheque can be stopped by clicking on the stop cheque facility and by entering the date or directly the cheque number.
You will not be able to stop the paid cheque, only unpaid cheques can be stopped.
The same can be done by clicking on the stop cheque button which will appear in case of unused cheques only. Here you need to authenticate the transaction with mPIN. Post successful authentication the cheque will be stopped.
The same will be authenticated via mPIN and prior to that it will be checked whether the cheque is paid or unused.
The same can be generated by using the "What is My MMID" option.
Incase if you have multiple accounts you can swipe and select the account for which you need to generate the MMID.
This message will be shown to you when your mobile number registered with the account is not through a secured channel. ATM/Branch/AOF(Account opening form) are secure channels for registration. Hence kindly register the mobile number with any of these channel in order to generate the MMID for your account.
An SMS will be sent to the registered mobile number by clicking on the Generate OTP option.
Here all the requests made by you will be visible like Email Statement/Stop Cheque, Cheque book Request etc.
Touch ID is a fingerprint recognition feature, designed and released by Apple Inc., and currently available on the iPhone 5S, the iPhone 6, iPhone 6 Plus, iphone 7 and iphone 7 plus, the iPad Air 2, and the iPad Mini 3. Fingerprint recognition or fingerprint authentication refers to the automated method of verifying a match between two human fingerprints. Fingerprints are one of many forms of biometrics used to identify individuals and verify their identity.
With Touch ID you can unlock your iPhone, make purchases in the various Apple digital media stores (iTunes Store), and to authenticate Apple Pay online or in apps. Touch ID can also validate transactions on your Axis Mobile app. To know the list of transactions for which Touch ID can be used, read the question “What are the transactions that can be validated by Touch ID?”
Touch ID is compatible with iPhones operating on iOS version 8 and higher.
Login to Axis Mobile. Go to Three bar menu-> Manage -> App Settings -> Touch ID -> Enable Touch ID Authentication -> Enter your Touch ID -> Enter mPIN
Yes you will have an option to enter your mPIN or your Touch ID.
1. Pay Bills – To billers who are already added
    a. Presented Bills
2. Fund Transfer - To beneficiaries who are already added
    a. Transfer within your Account
    b. Transfer within Axis Account
    c. Transfer to other Account
    d. Mobile Payee (P2P)
    e. Mobile Payee (P2M)
3. Credit Account
    a. Pay Last Bill (pay now/ pay later)
4. Post Login Recharge - To beneficiaries who are already added
    a. Billpay
5. Open/Close FD/RD
   The above list of transactions includes only those which require authentication. Transactions like balance check and mini statement do NOT require any authentication and are not included in the list.
1. Login to Axis Mobile app
2. Beneficiary Addition (Funds Transfer/ Pay Bill/ Mobile Recharge)
3. Mobile Recharge on the pre-login screen
Any person whose fingerprint is added/registered to your device can authenticate a transaction (except login and beneficiary addition) on Axis Mobile. However login is through mPIN and so only the genuine customer can access Axis Mobile app. The customer should NOT share his/her mPIN with anyone else. Also the customer should be aware of the fingerprints added/registered to his/her device.
After successful registration you could have:
(i) Deleted and Reinstalled Axis Mobile app (OR)
(ii) Deregistered and Reregistered Axis Mobile app (OR)
(iii) Changed your mPIN
If you have performed any one of the above mentioned actions, you need to register again for Touch ID for Axis Mobile.
Login to Axis Mobile. Go to Three bar menu -> Manage ->App Settings -> Touch ID -> Disable Touch ID Authentication -> Enter mPIN
The maximum permissible limit for entering wrong Touch ID is 3, post which your Axis Mobile app will be locked.
Follow these steps to unlock your app.
1. Enter Internet Banking/ Debit Card/ Credit Card credentials
2. Enter the registered mobile number
3. Enter the OTP received
4. Set mPIN
With E-statements, Customer can receive your account statements by email. After Registering for E-Statements, Customer will not receive physical statements on his/her address
To activate E-Statement on credit Card, Log into Axis Mobile>> Click on Account >> Select View Statement / Email Statement
No.Customer needs to update his/her mail id by contacting customer care or 1800 209 5577

My Special Offers

Axis will provide you notification about the application and also inform you about promotions if any.
To delete a message, click on the trash icon after opening that message.
The colour difference is because certain message would be in an unread state and hence they will be visible in the grey colour and the ones in pink will be in an unread state.

Loyalty

Yes. User will be able to view eDGE reward points.
Yes, once registered on eDGE rewards website you can redeem eDGE rewards on Axis Mobile. In case you are not registered, then when you click on 'Redeem' button , you will be directed to eDGE rewards Login screen. You need to click on 'Register' to redeem points.
If you are not eligible for eDGE rewards, you will view 0 reward points.
If you are eligible for eDGE rewards but not registered, you will reach login screen and then you can register to redeem points.
You can view reward points and using click to redeem button you can redeem points using options shown by eDGE rewards.
Login to Axis Mobile >> Menu (3 bar option) >> eDGE Loyalty Rewards >> Redeem >> My Points >> My Profile >> Change Email ID

Near Me

This service will help you to find out what respective ATMs, Branches, Loan Centers, Cash Deposit Machines and Other Offers for Axis Bank along with the map feature functionality.
The GPS should be switched on in order to use the MAP. Incase of Android phones all the GPS settings such as GPS satellites, User Sensor aiding, Location and Google search option needs to be kept in a switched on mode in order to use the services.
The GPS should be switched on for Iphone as well in order to use the MAP. Incase of Iphone the Location services needs to switched on and the Maps will work.
Try and update the Google play service and MAPS itself to the latest current version. This is because the application will require both the things to be updated to the latest versions in order to use the MAPS.
When you click on map, the application will point the selected ATM on the map, helping you know the exact location.
The view options available to you will be same as Google maps. However, you need to update the application as and when Google Maps is updated in order to get the same view options.
In Iphone, three view options are available – Map, Satellite and Hybrid View.
in Near Me section, click on Branches under the category "By Location". Once you click on Branch, you can choose the State/City/Area you wish to find the branch in and get to the desired branch details.
In order to use the Near Me option you need to switch on the GPS on your handset.
The ATM and Branches displayed on clicking “Near Me” are spread over an area of 5 kms.

Customer Security

Axis Mobile is as secure as Axis Bank Online as we are committed to offering you the same unparalleled security in banking, be it any medium!
No information is stored on your mobile phone or SIM card memory. So in case of a lost/stolen handset, no account information will be compromised. If you lose your phone, please call Axis bank call center immediately and register complaint. Customer service will mark your device as stolen, and the Axis Mobile application can no longer be used on the lost/stolen device. If you do not block the application and someone tries to transact using the application, he/she would require the mPIN. In case the mPIN is entered incorrectly five consecutive times, the application is blocked. And to use “Forgot mPIN” option, debit card details are required, so the mPIN cannot be changed.
Yes, do not reveal your Internet banking login ID, password and 16-digit ATM cum Debit Card number and your mPIN to anyone. Do not store any of these details on your mobile phone.
In case GPRS connectivity fails in the middle of a transaction then you should check the mini statements and transaction history for that respective module such as history for mobile recharge, bill Payments, funds transfer etc.

Trouble Shooting

GPRS stands for General Packet Radio Service. It offers high-speed data services on GSM networks. GPRS lets you browse Internet, access E-mail and connect to various other data services on your mobile phone.
You can contact your telecom service provider and request for registration and activation of GPRS for your mobile number
Axis Mobile is available to you FREE of cost. However, please bear in mind that standard data access rates will be applicable as per your telecom service provider for using Axis Mobile.
IPhone users can download Axis Mobile from Apple App Store. Android and Windows phone users can download the app from Google Play.
If you can visit web sites and download applications on your phone then you have GPRS activated on your phone. If you do not have GPRS activated on your phone then please contact your service provider.
Please contact your service provider.
Axis Mobile is a secure application, downloading or accessing to Axis Mobile may be slow/ intermittent on some GPRS plans. You may check with your telecom service provider about other GPRS plans if repeated attempts to access Axis Mobile fail on your existing plan. In certain Java phones, you need to set GPRS settings manually for using it for secure applications. Please contact our customer care for further help.
This may be due to congestion in your service provider’s GPRS network. Please try again after some time.
Axis Mobile should be present in the applications, games and more or downloads folder on your mobile phone.

Quick Balance

You can now view your available balance without logging into the application. Just pull down the section below the login button to view your available balance instantly.
You need to be a registered Axis Mobile user to be able to use this feature. Please visit the Onboarding Section for all queries related to registration.
To turn on Quick Balance, pull down the section under the Login button. You will be required to enter your mPIN to authenticate yourself. On successful verification, this feature is turned on and you can now view your available balance by pulling down the section below the login button.
The balance is visible for 5 seconds before it is hidden again. To view the balance again, simply pull down the section below the Login button.
To turn off Quick Balance, pull down the section below the Login button and click on "Turn Off Quick Balance". This feature will be disabled and you will not be able to view the balance from the login page.

Onboarding

When a customer uses the Axis Mobile app for the first time, their identification needs to be verified in the system. This process is called onboarding. During this, their registered phone number is verified and their internet banking/debit card/credit card/ loan acoount credentials are used to authenticate their identity. Standalone Wallet/UPI customers will be made to fill a form of details and a security question.They are asked to set a secure mPIN to log-in to the app in the future.
Launch the app and click on the log-in button. For Android phones, an SMS is triggered. For iPhones, the messaging app is opened and the user has to press send. The SMS is used to identify the registered mobile number. You will be asked to set a 6-digit mPIN. Now, you can start using the app
You can view your account balance, see nearby ATMs, branches and offers and view the FAQs. In order to transact further, you need to complete authentication by entering your internet banking/ debit card, credit card or loan details.
Standard SMS charges as per operator will apply.
Savings account holders can complete the authentication process by using their internet banking or debit card credentials. Standalone credit card or loan account customers can also complete authentication by entering the details of their credit card or loan. No authentication required in case of a standalone wallet/UPI customer.
In case of multiple Customer IDs linked to the mobile number, a list is displayed with the various Customer IDs. The user has to choose one Cust ID and onboarded using the same.
You will be de-registered. For using the Axis Mobile app you should on-board again.
Yes, it is possible to turn off the Quick Balance View.
Existing customers can upgrade their app from the app store. Once they launch the app and press on log-in, they will be taken to the mPIN screen. After entering their mPIN, registered users can log-in.
Go to Device Setting: Settings->Permissions->App Permissions->SMS->Select AxisMobile App->OFF/ON
Existing mobile bank users can upgrade their app from the app store. Once they launch the app and press on log-in, they will be taken to the mPIN screen. After entering their mPIN, registered users can log-in.

Pay with mVisa

Pay with mVisa is a unique payment solution available in your Axis Mobile application. You can make the payment by scanning the QR codes available at the merchant outlets, bills etc. with Pay with mVisa
You can follow below mentioned steps if you are a registered customer-
• Click on Scan & Pay icon on Axis Bank Mobile App
• Click on Pay with mVisa and scan the QR code
• Confirm the transaction details and enter mPIN for authentication
• Select Card for payment
• Click on check box next to “I Agree”, towards terms and conditions mentioned in the link
• Click on continue , and enter the mPIN for transaction authentication
• Transaction confirmation will be displayed on your screen
If you are not registered for Pay with mVisa please follow below steps-
• Click on Scan & Pay icon on Axis Bank Mobile App
• Click on Pay with mVisa, scan the QR code and enter your mPIN
• Select Visa Debit Cards and choose a favorite card which will be displayed by default during any payment with Pay with mVisa
• Click on confirm and enter mPIN to complete the registration
Alternatively, you can register for Pay with mVisa by following the steps below
Login--> Menu icon--> My controls--> Pay with mVisa
You can make payment at merchant outlets, Bills, etc. using the QR codes.
You can register your Axis Bank Visa Debit Cards, linked to your primary account, for using Pay with mVisa.
There is no limitation on the number of cards you can register for Pay with mVisa.
No, there are no extra charges on using Pay with mVisa for payment.
Once your transaction is completed, you will receive a confirmation on your mobile banking app screen.
You will receive a notification stating that the transaction was declined, on your mobile banking app screen.
The transaction amount will be deducted from your account on initiation of transaction. Once transaction has been declined/ cancelled, the same amount will be credited back to your account.
You can call our customer care numbers to raise a request for crediting back the amount of the transaction.
If you have received a deemed acceptance response and merchant has received a successful payment notification, transaction is successfully processed.
There is no limit on number of Pay with mVisa transactions you can do in a day.
Please follow below steps to deregister a card for Pay with mVisa-
• Log in to your Mobile Banking Application using your mPIN
• Go to the menu icon available on the left side of the home page
• Click on Services option.
• Click on mVisa
• Click on Manage/ Deregister Cards
• Select the cards to be deregistered.
• Click on Deregister Cards tab to deregister all the cards selected
Please follow below steps to check your past Pay with mVisa transactions-
• Log in to your Mobile Banking Application using your mPIN
• Go to the menu icon available on the left side of the home page
• Click on Services option.
• Click on mVisa
• Click on past 10 transactions
• You will now see the details of your last 10 transactions using mVisa
Yes, Internet should be active on your mobile for making the payment through Pay with mVisa.
You can call our customer care service on- 18001035577
You can now view your available balance without logging into the application. Just pull down the section below the login button to view your available balance instantly.
You need to be a registered Axis Mobile user to be able to use this feature. Please visit the Onboarding Section for all queries related to registration.
To turn on Quick Balance, pull down the section under the Login button. You will be required to enter your mPIN to authenticate yourself. On successful verification, this feature is turned on and you can now view your available balance by pulling down the section below the login button.
The balance is visible for 5 seconds before it is hidden again. To view the balance again, simply pull down the section below the Login button.
To turn off Quick Balance, pull down the section below the Login button and click on "Turn Off Quick Balance". This feature will be disabled and you will not be able to view the balance from the login page.

Insta services

Insta Services allows you to initiate service requests anytime anywhere through your mobile phone.
Insta Services helps you to raise service requests through mobile phone without visiting branch. You just need to attach documentary proof (if required) while submitting the request and we will process your request upon scrutiny. Also, a request number is instantly generated and you can use it as reference for future communication.
No, you are not required to visit any Axis Bank branch.
Axis Bank offers Insta Services facility free to all its customers
No, you do not need to download a separate application. Insta services facility is a part of Axis Mobile App. The 'Insta Services' facility is compatible for I-phones & Android phones. In case, you do not have Axis Mobile App.
(i)Axis Mobile App can be downloaded from respective app store/play store with the keyword as Axis Mobile.
(ii)Alternatively, SMS MBANK to 5676782
Yes, you need to be registered on Axis Mobile App to avail Insta Services
You need to follow the below steps to access Insta Services
Step 1 : Log in to your Axis Mobile App
Step 2 : Click on 3 bar Menu (extreme Top left side)
Step 3 : Click on 'Insta Services'
You can update both communication or permanent address via Insta Services if you have a valid address proof mentioning the address which needs to be updated. You can access this service under Contact section in Insta Services. Please note that the current address shown on screen is the address updated in savings/current account. Once a new address is submitted, it is updated across all relationships with the bank, that is, Accounts, Loans and Credit Cards.
Axis Bank has categorized the requests can be raised through Insta Services as follows
1. Profile
(i) Pan Update
(ii) Name Update
(iii) DOB Update
2. Contact
(i)Address Change – Communication
(ii)Address Change - Permanent
(iii) Email ID Update
3. Accounts
(i) Form 15 G/H Submission
(ii) Linking of Aadhaar
4. NRI*
(i) Passport Update
(ii) Visa details
*(In addition to above categories, this section will be accessible to NRI only customers)
Please Note : Depending upon your relation with Axis Bank, few of the above mentioned services may not be available for you
Documentary proof is not required for each and every service. Services for which proof is mandatory has (i) symbol next to it. You can click on (i) symbol and view the documents which needs to be attached. Alternatively, the list of eligible documents is also shown to you before you upload them
You need to click on the Camera Icon to upload the proof. You can either click an image of the proof or attach the saved image from your phone gallery or your cloud account
Yes, the requested details to be updated should match with the details mentioned in the proof.
No, it is not compulsory for you to sign on the proof being uploaded unless specially specified
Click on the camera Icon and attach/upload the front side of the proof. Wait for the image to get uploaded. Once uploaded click on the camera Icon again to attach/upload the back side of the proof.
Service specific Terms and Conditions are shown to You before submission of request through Insta Services
On successful submission of request, an estimated time to process your request is shown on the screen. We expect to process the request within the shown timeframe
We proactively communicate the request status to you via SMS on your registered mobile number. Alternatively, you can contact various Axis Bank service channels with the request number to know the status of your request
In case of your universal details (like Name, Dob, Email and Address.. etc.), the details will be updated across all relationship you have with Axis Bank. The same information is also shown to you while raising a service request
The reason for rejection is communicated to you via SMS. Please rectify it and re submit.
The 'Insta Services' facility is available for I-phones & Android phones. Try and Update Axis Mobile App from respective app store/play store.
Depending upon your relation with Axis Bank, few of the mentioned services may not be available for you
Upload functionality is functional in Apple phones and Android phones (with Android version 5 and above)

Axis Active

An axis acitve band is the fastest wat to pay purchases under Rs.2000 at all particpating stores. Instead of swiping you card at the billing counter, tap your band on the contactless terminal & pay without entering a PIN
The axis active band contains a chip & an antenna (based on radio frequency). When you tap or lower the band against a contactless enabled terminal, the details get transferred wirelessly from the band to the terminal & the payment get processes ina secure manner
To activate your Axis Active band, follow the below steps
Step1 : Find the barcode in the Axis active box
Step2 : Tap on the camera icon in the Acis Active section of the Axis Mobile App
Step3 : Select 'Take a photo or Video', place the barcode below the comera, focus and the click.If it is blurred, take teh image again.
Step4 : tap on 'Use image' and the barcode will be decoded.
Step5 : Check if the number populated matches the number printed in the barcode or manually enter the barcode number
Step6 : Tap 'Proceed' to continue
Yes, contactless technology uses secure encryption (tha same as CHIP & PIN) so you can use it without a worry. With the maximum contactless transaction value capped at Rs.2000, there is limited possibilty of any loss. Just ensure you report the loss to Axis Bank immediately
No, you will not be able to use your Axis Active contactless band. However, if the amount is above Rs.200 then use a regular Axis Bank credit card or Debit Card by dipping or swiping in the machine & entering your PIN
Cantactless features work only at a shop/merchant location where there is an NFC enabled POS machine. It wouldn't work for an online transaction.
The Rs.2000 limit per transaction is only in India. Each country that has contacless bands has different rules & it also depends on the terminal that would be used at that time, in that country
Yes, there is a daily limit of 5 transactions on this band. This means that only 5 transaction below Rs.2000 will be premited without a PIN. Post which you will not be able to transact on that same day.
No, the Axis Active band has to be used for contactless payments. These payments are not enabled with the chip or the magnetic strip.
Contactless is a permanent feature of your band. You can temporarily diable the band from making contactless payments using the Axis Active section in your Axis Mobile App. Click on 'Unlink the band & you can temporarily disable the band from making contactless payments.

Lime Wallet

Axis Bank offers Lime wallet free of charge for all users
Lime wallet is open for Indian citizens with an active mobile number. Note: NRI/Foreign national/current account customers will not be able to register for Lime.
No. Wallet account can't be closed post creation
Please contact the Axis Bank customer care (1800-209-5577 or 1800-103-5577 or 1800-266-5577)
Please contact the Axis Bank customer care (1800-209-5577 or 1800-103-5577 or 1800-266-5577)
With Lime Wallet you can
1. Pay Utility Bills
2. Do a Mobile recharge
3.Send money to or request money from anyone
4. Shop/pay online anywhere using Lime Virtual Debit Card
5. Shop from catalogue of products specially designed for you
6. Book your flight and bus tickets
7. Book your hotel stay
and much more
You can reset your MPIN by using the "Change mPIN" feature in Manage > App settings
If you are an Axis Bank customer, you need to visit your nearest branch and get your new number updated in your account.
You can view your personal details from Three bar menu >> Lime wallet >> Information
Please click on "Load " icon on the home-page of wallet. You can add money to wallet by internet banking, credit cards, debit cards of any bank.In addition to this Axis Bank customers can also load funds directly via Axis Bank Account
For non-Axis Bank customers, a maximum sum of Rs.9.000/- can be loaded to Lime Wallet per month. Axis Bank customers can load a maximum of Rs 99,000/- to the Lime wallet.
Registering for Lime wallet doesn't require any additional actions. Simply initate a load money transaction. Your wallet account shall get created on your first load money transaction.
No,there is no interest earned on the balance in your wallet account
Yes. You can view all your transactions done via Lime Wallet from Three bar menu >> Lime wallet >> Transaction history
Payments using virtual debit card are limited only to domestic usage. Any Indian merchant accepting online payments via Mastercard enabled cards will accept payment via Lime virtual debit card
The card issued is a virtual debit card which can be used for making online payments from the linked wallet account.
Lime wallet comes with a 16 digit Master pre-paid card which can be used for shopping online across websites in India.
The fund transfer is instant in case the beneficiary has already registered for Lime wallet. In case the beneficiary is not registered for Lime wallet the funds will be parked in pool account for 3 days. If beneficiary registers for Lime wallet within 3 days the funds tranfer is processed else the funds will be refunded back to the sender
The fund transfer is instant in case the beneficiary has already registered for Lime wallet. In case the beneficiary is not registered for Lime wallet the funds will be parked in pool account for 3 days. If beneficiary registers for Lime wallet within 3 days the funds tranfer is processed else the funds will be refunded back to the sender
Send to Account is a feature by which money can be sent from the Lime wallet to a bank account by entering the bank account details such as account number, receipient name and IFSC code via IMPS.
Please contact the Axis Bank Customer care (1800-209-5577 or 1800-103-5577 or 1800-266-5577)
Send money to wallet is feature which allows you to transfer money to anyone registered or not registered for Lime wallet "free of cost"
There is no charge for using this feature.
Please contact the Axis Bank Customer care (1800-209-5577 or 1800-103-5577 or 1800-266-5577)
Please contact the Axis Bank customer care (1800-209-5577 or 1800-103-5577 or 1800-266-5577)
Yes. You can still send money to your friend using send money to wallet feature. You can transfer funds from your wallet to your friends wallet simply via mobile number
When you send money,the reciever will be intimated via SMS.If the recipient is not a wallet user, S/he would be givena link to download the app and claim the money sent within 3 days .If the recipient is a lime wallet user, funds will be transferred to their respective wallet account and they will be notified about the same via SMS and inbox message.
Yes,there is a limit for transfering money. Maximum limit per transaction is Rs.5,000 from wallet account capped at a maximum of Rs.25,000 per month.
You can request money from anyone via mobile number. The person to whom the request is made shall be notified about the same via an inapp and SMS notification
No. You can only request money to your wallet account .
You can upgrade your wallet limit by opening a full KYCed savings account with Axis Bank. You can apply for the same from Three bar menu >> Apply now >> Savings account
No. There are no charges leived from the user for upgrading the wallet
Yes. User will have to onboard on Axis Mobile and register for Lime wallet in order to continue using Lime services
Yes. Any funds lying in your wallet account linked to your registered number will also be avaliable to use via Axis Mobile
No. Previous transaction on Lime app will not be available on Axis Mobile. Reach out to Axis Bank customer care (1800-209-5577 or 1800-103-5577 or 1800-266-5577) in case of any queries.
If you deregister Axis Mobile app your wallet funds will not be affected and you can use your funds by registering again with same mobile number.
Charges for sending money to a wallet account will be as follows:
Rs.1-Rs.1000 : Rs.50 + Service Tax
Rs.1001-Rs.2500: Rs.100 + Service Tax
Rs.2501-Rs.4000: Rs.150 + Service Tax
Rs.4001 and above: Rs.200 + Service Tax

Shopping&Travel

The e-shop is a platform which helps our customers choose from the best shopping experiences across categories. The app has been built to provide a one-stop solution to finding the right deal for you and even allows you to browse and purchase bus tickets, flight tickets and book hotels.
Axis Bank Customer Service Toll Free Number (1800-209-5577 or 1800-103-5577 or 1800-266-5577)can be contacted for such queries
Refunds for cancelled transactions will be provided in the payment instrument used within 5 working days, wherever cancellation is permitted
The product will be delivered within 15 working days.
If you do not receive the order within 15 working days, please call on the Axis Mobile Customer Care Number (1800-209-5577 or 1800-103-5577 or 1800-266-5577) for us to help you out.
Please call on the Axis Mobile Customer Care Number for us to help you out. Order cancellation will be allowed only if it has not been dispatched yet
Please call on the Axis Mobile Customer Care Number for us to help you out. Change of delivery address will be allowed only if it has not been dispatched yet
Please call on the Axis Mobile Customer Care Number for us to help you out.
Please call on the Axis Mobile Customer Care Number for us to help you out.

Happy Holidays

You can avail a Multi Currency Forex Card & Travel Insurance through Happy Holidays. As you purchase Forex card, other features like Dining Privileges, TripAssist & International SIM card would automatically be unlocked.
In the ‘Apply now’ section of Axis Mobile App, click on Happy Holidays. After you enter inside the App, click on the Mulit Currency Forex card and then proceed. All your details would be prepopulated, just agree to terms and conditions, enter few information like Desired name, Passport number, place of issue and date of expiry. Once the details are filled, proceed to apply for the card.
You have to click on travel insurance inside the Happy Holidays app and proceed. Fill in few travel information and generate quote as per your requirement. Then fill in few basic information as majority of the information would be prepopulated in the interface. After you enter the details, proceed to payment, enter mPIN and avail travel insurance.
After you receive you Multicurrency Forex Card, the features would automatically get unlocked. The lock icon on the screen would change to a ‘grey tick’. You could then proceed to by clicking on any of the features and enjoying the benefits.
It’s an emergency service. Once you have loaded your card, this service would be activated. You could receive assistance in case of emergency. In Trip Assist as per location, dial in the numbers and get the grievances like blocking the Forex card if lost, emergency assistance to pay bills and your return flight, get assistance on lost passport and emergency cash assistance.
Get minimum of 15% discount at various International restaurants on the usage of Multi currency Forex card. You could check out in the maps inside Dining privileges where all these discounts and offers are available.
Just apply for the SIM card and you would instantly get an email. Just fill in few basic details in the link provided and apply for the SIM card. It would be delivered at your doorsteps pre-loaded with talk time of Rs. 499/-.
The Travel Insurance is Travel Guard product offered by TATA AIG General Insurance Company Limited. The major features of the product include Accident & Sickness Medical expenses reimbursement of upto $500000 & AIG Assist, for covering issues like loss of baggage, delay of flights & loss of passport assistance.
This can be loaded through, Axis Mobile App. The functionality has been enabled in the home screen, where the Forex card relation can be viewed. You can easily do the same after you have applied for the card.
Yes. You could apply for both separately or you could apply for it together.
No. You can only unlock, International Calling Card, Trip Assist, Dining Privileges after availing the Forex Card.
The policy can be received instantly along with the policy number. The pdf document of your policy can be received in your inbox of your registered mail ID. You would also receive an SMS of policy number from TATA AIG.
One usually travels abroad for two reasons- a pleasure trip or a business trip. You do not want anything to spoil your hard earned holiday or your crucial business meeting. But there is a possibility of some unexpected occurrence no matter how perfect the planning is. Unfortunate events such as baggage loss, passport loss, a medical emergency or an accident can affect you. Having Overseas Travel Insurance protects you from all such perils. It ensures that in a foreign land you are not left stranded in any kind of an emergency.
The Insurance cover commences on the day specified in the Policy Schedule or the time you board the conveyance to leave for onward overseas journey or the Contracted Departure Date as per the policy, whichever is later.
Insurance Cover shall terminate (i) with the end of Insurance Period i.e. the period for which the premium has been paid or (ii) when the insured person first disembarks on return to India. 
Where your stay abroad is extended for reasons beyond your control, the extension may be granted by insurance company after collecting appropriate additional premium. You have to contact your insurer with details in such cases.
In case of any emergency, wherein you might need immediate medical care or assistance, you may call upon the Alarm Centre or assistance companies, stating the necessary details
The original bills and vouchers must be submitted along with all claims.
• Bills/ Prescriptions/ vouchers/ reports/ discharge summary must contain the name of the person treated, the type of illness, details of the individual items of medical treatment provided and the dates of treatment.
• Prescriptions must clearly show the medicines prescribed, the price and the receipt stamp of the pharmacy. In the case of dental treatment, the bills/ vouchers/ reports must give the details of the tooth treated and the treatment performed.
• For reimbursement of the extra costs of transporting the mortal remains to the Republic of India or of the costs of burial abroad, an official death certificate and a physician's statement giving the cause of death.
• For reimbursement of extra expenses of transportation of Insured Person to the Republic of India, a medical statement indicating the cause of illness and the necessity of the transportation. Medical statements from relations or spouses will not be accepted.
• In case of loss of baggage, a Property Irregularity Report or other report usually issued by the carriers in the event of loss of baggage. Proof of value for article above deductibles
• For personal liability, proof of judicial decision rendered by a court of law.
• For Personal Accident, bills/ vouchers/ reports/ discharge summary, Death Certificate, First Information Report, Post Mortem Report Legal Heir Certificate and such other documents as applicable.
• Any other document(s) that the company requires from the Insured Person to process the claim.
You can get your policy cancelled only if you have not undertaken the journey and you produce your passport as a proof that the journey has not been undertaken. Any such request of cancellation will be entertained up to 14 days after the first date of insurance as indicated in the schedule of the policy. In case of cancellation of your policy, a specified amount will be deducted as administration charges, from the refundable amount.
The insurance covers you only for accidents or sickness which happen unexpectedly and unintentionally while you are traveling abroad.
Yes ,one can cancel the insurance policy
The refund is essentially depends upon the company and would be on short rate period. Customer must check the short rate calculations to avoid any heart burns later. Claims procedure
– General step by step procedure:
• Immediately inform the insurance company as soon as possible by Phone, SMS, Letter, Email and take the claim number
• Collect the following indicative list of document
• Deposit the completed claim form with the insurance company
• Answer/satisfy the insurance company for query's if any
• Advise the payment receiving mechanism

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