Loan Category

Please note that for security reasons, emails received from un-registered email IDs will not be responded to. If you are not an Axis Bank customer, you can get a Service Request Number only by calling us on our toll-free numbers.

    Note

  1. If your issue is not resolved at levels 1 & 2, you may approach the Banking Ombudsman for solutions. Click here to read the Banking Ombudsman Scheme 2006. to read the Banking Ombudsman Scheme 2006.
  2. Click here to download the notice regarding use of unacceptable language to download the notice regarding use of unacceptable language.
  3. Click here for Bank's Grievance Redressal Policy Resolution timeframe of complaints is governed as per the Bank's Grievance Redressal Policy
  4. Click here to view the guidelines followed by Axis Bank while handling customer complaints. to view the guidelines followed by Axis Bank while handling customer complaints.
  5. Click here to know the TAT for requests to know the TAT for requests.
  6. Click here to know the roles and responsibilities of the PNO to know the roles and responsibilities of the PNO.