To avoid any misuse of your ATM PIN, please enter the PIN yourself on the POS terminal and do not reveal the same to the merchants or anyone else. Also, it is advisable to take a few necessary precautions while entering your PIN, as mentioned below:

• Make sure that nobody (salesmen or other customers) is overlooking the POS terminal while you enter your PIN
• Verify that there are no CCTV cameras directed towards the PIN-pad while you enter your PIN

If you do not have your ATM PIN or have forgotten it, you can easily get a duplicate one by calling on our Phone Banking numbers. Please follow the steps below to generate your INSTA ATM PIN

Communication on Insta PIN Process
Step I
	Dial 1800-209-5577, 1800-233-5577, 1800-103-5577
	Dial 1 for English
	Dial 7 for duplicate PIN
	Dial 1 for generating activation code
	Input Debit card number, valid upto, registered mobile number and Date of birth
	You will receive a message with the activation pass code.
Step II
	Dial 1800-209-5577, 1800-233-5577, 1800-103-5577
	Dial 1 for English
	Dial 7 for duplicate PIN
	Dial 2 if you already have activation pass code
	Input details of your card
	You will receive duplicate PIN

Please be informed that Duplicate PINs are chargeable at Rs. 50 + taxes

In scenarios where your Debit Card is lost/stolen or you suspect misuse of your Debit Card, you can immediately block your card by following any of these steps

• SMS ‘BLOCKCARD ’ and send it to 5676782 or +919717000002
• Call on our Emergency Helpline Number +91-22-67987700; our Customer Service Executive will assist you
• Login to your Internet Banking account and select ‘Block Card’ option in the Debit Cards section

• Modify Your Debit Card Limits
  Easily modify your Debit Card’s ATM and/or purchase limits and set the limits as and when desired by you. These limits can be modified at your fingertips through any Axis Bank ATM/Axis Bank Mobile App/ Internet Banking.
• Switch On/Off Your Debit Card
  You can now set the limits of your Debit Card to zero (i.e. switch it off); this functionality helps protect your card from any misuse or fraud. By switching off your Debit Card, you can restrict ATM Withdrawals and purchase transactions (till desired) without blocking the card.
  
  When you switch on your Debit Card, you can set the limits again as per your preferences and your card will be activated for future transactions.
• Activate/Deactivate International Usage on Your Debit Card
  You can easily modify the usage preference on your chip Debit Card (from domestic to international and vice-versa) through any Axis Bank ATM/Axis Bank Phone Banking/Internet Banking.
• Replace/Upgrade Your Debit Card
  You can now save a visit to the branch for replacing your Debit Card. Simply login to your Internet Banking account/Axis Mobile App and apply for replacement of your Debit Card or upgrade yourself with the ‘Upgrade Debit Card’ option.

Axis Bank has associated with Visa to launch mVisa- a unique payment solution, which will help Axis Bank Visa Debit Cardholders to make quick payments just by scanning QR codes available at merchant outlets and on bills etc.

What is mVisa?

mVisa is a card-to-merchant payment service provided as part of Axis Mobile app by registering the Visa Debit Cards for mVisa payment . Cardholders can make instant payment of bills or to merchants. Details of merchant will be in QR code available at the stores and/or printed on bills.

Advantages of mVisa

• Secure transactions as customers will not have to hand over the card to the merchant
• Convenient and instant payments

Registration with mVisa

Customer can register for mVisa on Axis Mobile app using few easy steps as mentioned below:

• Click on Shop icon on Axis Bank Mobile App
• Click on Pay with mVisa, scan the QR code and enter your mPIN
• Select Visa Debit Cards and choose a favorite card which will be displayed by default during any payment with mVisa
• Click on confirm and enter mPIN to complete the registration

Alternatively, you can register for mVisa by following the steps below

Login--> Menu icon--> My controls--> mVisa

Payment with mVisa

Registered customer can make payment through mVisa using below steps

• Click on Shop icon on Axis Bank Mobile App
• Click on Pay with mVisa and scan the QR code
• Confirm the transaction details and enter mPIN for authentication
• Select Card for payment
• Click on check box next to “I Agree”, towards terms and conditions mentioned in the link
• Click on confirm
• Transaction confirmation will be displayed on your screen

• What is mVisa?
  mVisa is a unique payment solution available in your Axis Mobile Application. You can make the payment by scanning the QR codes available at the merchant outlets, bills etc. with mVisa
• How do I use mVisa?
  You can follow below mentioned steps if you are a registered customer
• Click on Shop icon on Axis Bank Mobile App
• Click on Pay with mVisa and scan the QR code
• Confirm the transaction details and enter mPIN for authentication
• Select Card for payment
• Click on check box next to “I Agree”, towards terms and conditions mentioned in the link
• Click on continue , and enter the mPIN for transaction authentication
• Transaction confirmation will be displayed on your screen
• Do I need to register for mVisa?
  Yes
• How do I register for mVisa?
  If you are not registered for mVisa please follow below steps
• Click on Shop icon on Axis Bank Mobile App
• Click on Pay with mVisa, scan the QR code and enter your mPIN
• Select Visa Debit Cards and choose a favorite card which will be displayed by default during any payment with mVisa
• Click on confirm and enter mPIN to complete the registration

Alternatively, you can register for mVisa by following the steps below
Login--> Menu icon--> My controls--> mVisa



• How do I get mVisa in my Axis Mobile App?
  mVisa solution will be directly available in your Axis Mobile App. Android users need to download/upgrade Axis Mobile from Google Play store. IOS users need to download/upgrade Axis Bank Mobile Banking Application from App Store.
• Which Cards can I register for mVisa?
  You can register your Axis Bank Visa Debit Cards, linked to your primary account, for using mVisa.
• How many cards I can register for mVisa?
  There is no limitation on the number of cards you can register for mVisa. You can carry out mVisa transactions up to your Daily Purchase limit.
• Where can I use mVisa for making payments?
  You can use mVisa for payment at merchant outlets, for paying bills, etc.
• Is there any extra charge for payment through mVisa?
  No, there are no extra charges on using mVisa for payment.
• How do I get a confirmation of payment?
  Once your transaction is completed, you will receive a confirmation on your mobile banking app screen.
• How will I come to know if the transaction was declined while using mVisa?
  You will receive a notification stating that the transaction was declined, on your mobile banking app screen.
• What will happen to my funds if the transaction was declined and the merchant has not received a confirmation for payment?
  The transaction amount will be deducted from your account on initiation of transaction. Once transaction has been declined/ cancelled, the same amount will be credited back to your account.
• What should I do if amount has been debited from my account but the merchant has not received any notification for payment?
  You can call our customer care numbers to raise a request for crediting back the amount of the transaction.
• What should I do if amount has been debited, merchant has received a payment confirmation, but I haven’t received a successful transaction confirmation on my app screen?
  If you have received a deemed acceptance response and merchant has received a successful payment notification, transaction is successfully processed.
• How many mVisa transactions I can do in a day?
  There is no limit on the number of mVisa transactions you can do in a day.
• How do I deregister my Cards for mVisa?
  Please follow below steps to deregister a card for mVisa
• Log in to your Mobile Banking Application using your mPIN
• Go to the menu icon available on the left side of the home page
• Click on My controls option.
• Click on mVisa
• Click on Manage/ Deregister Cards
• Select the cards to be deregistered.
• Click on Deregister Cards tab to deregister all the cards selected
• How do I check my Past mVisa transactions?
  Please follow below steps to check your past mVisa transactions
• Log in to your Mobile Banking Application using your mPIN
• Go to the menu icon available on the left side of the home page
• Click on My controls option.
• Click on mVisa
• Click on past 10 transactions
• You will now see the details of your last 10 transactions using mVisa
• Do I need active internet facility on my mobile for using mVisa?
  Yes, Internet should be active on your mobile for making the payment through mVisa.
• Whom should I contact for resolving customer queries?
  You can call our customer care service on- 18001035577