Prepaid Meal Card FAQs

Corporates can only avail this card for their employees.

The Axis Bank Meal Card can be used at all food and non-alcoholic beverage outlets and it includes:

• Eateries and Restaurants
• Fast Food Joints
• Bakeries and Dairy Product Shops
• Grocery Shops and Supermarkets
• Meat Markets and Food Retail Outlets
• Miscellaneous Food Shops—Convenience Stores and Specialty Markets
• Sweets, Nuts and Confectionery Shops

Cardholders can check their balance through Axis Bank ATM and Customer Portal through the steps mentioned below-

• Axis Bank ATM: Insert Axis Bank Meal card in Axis Bank ATM> Card Balance > Enter PIN > Balance will come in receipt
• Customer Portal: https://www.axisbank.com>Login>Cards>Prepaid Cards> Username> Password> Card Balance

Axis Bank Meal Card can be used for making online payments restricted to food and non-alcoholic beverage outlets post enablement of Ecom transaction.
Process to enable E-commerce transaction: https://www.axisbank.com>Login>Cards>Prepaid Cards> Username> Password> Manage Card Usage

In case of loss or theft, report it immediately through any of the following channels:

• Axis Bank Phone Banking: Call 022-67987700
• Nearest Axis Bank Branch
• Customer Portal: You can also block your card online by following these steps:

https://www.axisbank.com> Login>Cards>Prepaid card> Username>Password> Card Lock.
In case the prepaid card has expired, employer/employee may write to prepaidcard.support@axisbank.com along with card number & register mobile number against card.
Once reported, the lost card will be hot listed, and the available balance (less applicable charges) will be transferred to a new card issued to you.

Upon expiry of the card, the purchaser must return the card to the nearest Axis Bank branch. If the card has a remaining balance of INR 100 or more, the amount will be refunded to the original purchaser in a similar instrument, after deducting applicable bank charges.

To activate the card, cardholder needs to set 4-digit PIN first either via customer portal or Axis Bank ATM.

A. Process through Customer Portal

Step 1: Visit https://prepaid-customer.axisbank.com/customerportal OR https://www.axisbank.com > Login > Cards > Prepaid Cards >

Step 2: Registration*> Enter card no/ pack ref, expiry details & mobile number > Set Username & Password > Login > Green PIN > Enter new 4 digit Pin > Enter OTP

B. Process through ATM

Step 1: Insert prepaid card in Axis Bank ATM > Other Transactions > Set Pin > Generate OTP > Enter DOB in YYYYMMDD format and Card Expiry date > Enter registered mobile number > 4-digit OTP will come in receipt

Step 2: Insert prepaid card in Axis Bank ATM > Other Transactions > Set Pin > Set PIN Having OTP > Enter 4-digit OTP > Enter new PIN > Enter new PIN > New PIN is SET