Smart Card Pay FAQs

The Axis Bank Smart Pay card can be loaded for up to INR 1,00,000 per day, subject to available balance in the card.

Cardholders can check their balance through Axis Bank ATM and Customer Portal through the steps mentioned below-

• Axis Bank ATM: Insert Axis Bank Meal card in Axis Bank ATM> Card Balance > Enter PIN > Balance will come in receipt
• Customer Portal: https://www.axisbank.com>Login>Cards>Prepaid Cards> Username> Password> Card Balance and Card statement.

Yes, the card can be used for making online purchases once E-commerce transactions are enabled on the card.
Process to enable E-commerce transactions:
https://www.axisbank.com>Login>Cards>Prepaid Cards> Username> Password> Manage Card Usage.

In case of loss or theft, report it immediately through any of the following channels:

• Axis Bank Phone Banking: Call 022-67987700
• Nearest Axis Bank Branch
• Customer Portal: You can also block your card online by following these steps:

https://www.axisbank.com> Login>Cards>Prepaid card> Username>Password> Card Lock.
In case your prepaid card expired, employer/ employee may write to prepaidcard.support@axisbank.com along with card last four digits & register mobile number against card.
Once reported, the lost card will be hot listed, and the available balance (less applicable charges) will be transferred to a new card issued to you.

Upon expiry of the card, the purchaser must return the card to the nearest Axis Bank branch. If the card has a remaining balance of INR 100 or more, the amount will be refunded to the original purchaser in a similar instrument, after deducting applicable bank charges.

To activate the card, cardholder needs to set 4-digit PIN first either via customer portal or Axis Bank ATM.

A. Process through Customer Portal

STEP 1: Visit https://prepaid-customer.axisbank.com/customerportal OR https://www.axisbank.com > Login > Cards > Prepaid Cards >

STEP 2: Registration*> Enter card no/ pack ref, expiry details & mobile number > Set Username & Password > Login > Green PIN > Enter new 4 digit Pin > Enter OTP

B. Process through ATM

STEP 1: Insert prepaid card in Axis Bank ATM > Other Transactions > Set Pin > Generate OTP > Enter DOB in YYYYMMDD format and Card Expiry date > Enter registered mobile number > 4-digit OTP will come in receipt

STEP 2: Insert prepaid card in Axis Bank ATM > Other Transactions > Set Pin > Set PIN Having OTP > Enter 4-digit OTP > Enter new PIN > Enter new PIN > New PIN is SET