Personal Loan
A Personal Loan can help you meet your urgent needs as well achieve your dreams. Axis Bank Personal Loans help you fulfil all your requirements with ease. Whether you need money for a foreign trip, a sudden medical emergency or unexpected
repairs for your house, an Axis Bank Personal Loan is the solution! Enjoy benefits such as fast processing, zero to minimal documentation, competitive interest rates and flexible repayment options.
Interest rates and Schedule of charges**
| Effective ROI | 10.49% + onwards |
| Repayment instruction / Instrument return charges | Rs.339/- per instance of dishonor of cheque /SI/ECS/NACH debit instruction + GST as applicable |
| Swap charges (Cheque/Instrument) | Rs.500/- per instance + GST as applicable |
| Penal Interest | @ 24% per annum i.e. 2% per month on the overdue installment. |
| Duplicate statement issuance charges | Rs.250/- per instance per set + GST as applicable. |
| Duplicate Amortization schedule issuance charges | Rs.250/- per instance per set + GST as applicable. |
| Credit Information Companies (CICs) Report Issuance Charges | Rs. 50/- per instance per set + GST as applicable. |
| Stamp Duty Charges | As per Stamp Duty Act |
| Foreclosure Charges | 5%* of principal outstanding + GST as applicable. |
| Processing fee charges | up to 2% of the loan amount + GST as applicable |
**(Subject to change as per Bank’s discretion from time to time)
Understand how APR is calculated here
Axis Bank Limited (The Bank) recognizes the expectations of its customers with regard to privacy, confidentiality and security of their personal information that resides with the Bank. Keeping personal information of customers secure and
using it solely for activities related to the Bank and preventing any misuse thereof is a top priority of the Bank. Click here to view detailed privacy policy, online privacy policy and cookie policy of
the Bank.
Axis Bank has now tied up with multiple entities referred to hereafter as Sourcing Partners / Lending Service Provider (LSP) to extend the digital personal loan offering to its customers. Now you can apply to Axis Bank personal loan from
your preferred platform which include websites or mobile applications. View their details below:
| Sourcing Partner / LSP | Product Details | Customer Care and Grievance Redressal Officer details | Privacy policy |
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| GC Web Ventures Private Limited (IndiaLends) |
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| Airtel Digital Limited |
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| Flipkart Advanz Private Limited | | |
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| Paisabazaar |
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| Bajaj Finserv Direct Limited |
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| RattanIndia | |
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| Wishfin |
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| Credilio |
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| Akiko |
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| Freecharge | |
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Grievance redressal mechanism
Customers can reach us to voice their concerns or complaints following the below matrix
LEVEL 1
Queries, Request or Complaint Redressal
LEVEL 2
Write to the Nodal Officer
Please keep your Service Request Number handy.
LEVEL 3
Write to the Principal Nodal Officer
Note
- If your issue is not resolved at levels 1 & 2, you may approach the Banking Ombudsman for solutions.
Click here to read the Banking Ombudsman Scheme 2006. to read the RBI - Integrated Ombudsman Scheme,
2021.
- Click here to download the notice regarding use of unacceptable language to download the notice regarding use of unacceptable language.
- Click here for Bank's Grievance Redressal Policy Resolution timeframe
of complaints is governed as per the Bank's Grievance Redressal Policy
- Click here to view the guidelines followed by Axis Bank while handling customer complaints. to view the guidelines followed by Axis Bank while handling customer complaints.
- Click here to know the TAT for requests to know the TAT for requests.
- Click here to know the roles and responsibilities of the PNO to know the roles and
responsibilities of the PNO.
- Click here for IRDAI Grievances for IRDAI Grievances
Contact details:
Grievance Redressal Officer designated to handle fintech related complaints and concerns:
Name: Mr. Soumitra Roy
Designation: Sr. Vice President - I
Address: "Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai 400708
Contact no: 08061865200
Email: nodal.officer@axisbank.com
Principal Nodal Officer designated to handle fintech related complaints and concerns:
Name: Mr. Parag Deshpande
Designation: Senior Vice President - II
Address: Axis Bank Limited, Axis House, 7th Floor, Wadia International Center, P.B. Marg, Worli, Mumbai, Maharashtra, 400025
Email: PNO@axisbank.com
Contact timings of the principal nodal officers:
Contact no: 08061865098
Timings: 9:30 am to 5:30 pm Monday to Saturday (except second and fourth Saturdays and Bank Holidays)
