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Follow these simple steps to get your grievances addressed

  • step 1

    Queries, Request or Complaint Redressal

    Please visit 'Get Support', where you will find some quick answers to your queries. If your query still remains unanswered, please do call us or send us an email through www.axisbank.com/support.

    You will receive a Service Request Number when you call us or email us (as a response to your email). Please ensure that you keep the Service Request Number with you for records.

     

    Please expect a response within 2 working days


    To know the status of your existing complaint, you can call us on 18004190068


  • step 2

    Write to the Nodal Officer

    We aim to resolve all queries or complaints at the first point of contact. In case you are not satisfied with the response from our Customer Support Team, you could write to the Nodal Officer. You can write to the Nodal officer by filling in the form below. Please keep your Service Request Number handy.


    Click here to send an email to the Nodal Officer

    or

    Click here to download the Grievance Form and send it to the address mentioned on it.


    You will receive a response in 10 working days

  • step 3

    Write to the Principal Nodal Officer

    As per RBI guidelines & the Banking Ombudsman Scheme, our PNO is appointed to address your grievance if you are not satisfied with the response from our PNO. You can write to the Principal Nodal Officer by filling in the form below. Please mention your Service Request Number in your email.


    Click here to send an email to the Principal Nodal Officer

    or

    Click here to download the Complaint Form for Principal Nodal Officer and send it to the address mentioned on it.


    You will receive a response in 10 working days

Please note that for security reasons, emails received from un-registered email IDs will not be responded to. If you are not an Axis Bank customer, you can get a Service Request Number only by calling us on our toll-free numbers.

    Note:

  • If after having followed Steps 1 and 2 your issue remains unresolved, you may directly approach the Banking Ombudsman for redressal
    Click here to read the salient features of the Banking Ombudsman Scheme 2006.
  • Click here to download the notice regarding use of unacceptable language.