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NRI Banking Grievance Redressal

Share your banking service grievance, for we are listening to resolve
them.

Axis Bank is committed to extend the best possible services to its customers. Our customers can utilize different channels to reach to the bank to seek information on products and services, as well as submit the grievance to the bank. If you have a grievance, please follow the following process:

 

Reaching out for the first time, connect with us using the below channels:

Click here to connect with us via Live chat, Email, Branch channel for your Request/Queries/Complaint Redressal

OR

Click here to connect with us on our 24X7 NRI Phone Banking numbers

 

If you are not satisfied with the LEVEL 1 response you can connect with our Nodal Officer using the below channels:

Email: Click here to send an email to our Nodal Officer to send an email to our Nodal Officer

OR

Letter: Click here to download the Grievance Form to download the Grievance Form and send it to the address mentioned on it

For Branch related complaints you can write to Circle Nodal Officer. Click here to get the details of Circle Nodal officer to get the details of Circle Nodal officer

 

If you are not satisfied with the LEVEL 2 response, you can connect with our Principal Nodal Officer using the below channels:

Email: Click here to send an email to our Principal Nodal Officer to send an email to our Principal Nodal Officer

OR

Letter: Click here to download the Grievance Form to download the Grievance Form and send it to the address mentioned on it

If after having followed Steps 1 and 2 your issue remains unresolved, you may directly approach the Banking Ombudsman for redressal. Click here to read the salient features of the Banking Ombudsman Scheme 2006.

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