Axis Mobile - Corporate

Managing your business at your fingertips

Axis Mobile – Corporate FAQ'S

An exclusive application to help Axis Bank’s Corporate banking customers oversee and execute their daily transactions remotely and at their convenience. This mobile app can be used for viewing account details, initiation of Single Payments and approval of transactions initiated from multiple Digital Channels i.e. CIB (Corporate Internet Banking), Bulk, Host to Host (H2H), Trade & Forex and GST providing the convenience of anywhere and anytime banking. The application can be used on Android and iOS smartphones.

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What is Axis Mobile - Corporate?

Axis Mobile - Corporate is a mobile Application for users to access their Corporate Internet Banking interface. This mobile app can be used for viewing account details, initiation of Single Payments and approval of transactions initiated from multiple Digital Channels i.e. CIB (Corporate Internet Banking), Bulk, Host to Host (H2H), Trade & Forex and GST providing the convenience of anywhere and anytime banking.

What kind of Mobile phone do I need to access this app?

Smart phones running Android (Version 7.0 and above) and iPhones (Version 12.0 and above) can be used for using the application.

Can the application the used on Tablets and Ipads?

Currently this application is designed specifically for mobile phones. However, this may also work on your tab, you may download the app and try using the same.

Can I use different Corporate Internet Banking credentials for Mobile Banking?

No, you have to use your existing credentials for the corporate internet banking portal, i.e. Corporate ID, User ID and Password for logging in the first time.

What advantages does the Axis Mobile - Corporate app offer?

The Axis Mobile- Corporate App enables users to view, approve and manage transactions (initiate & approve) on the go.

Its features include:

Dashboard/Account View – A consolidated balance report of all accounts that are linked to the corporate ID, with the option for statements to be sent to registered email id.

Transaction management -

Single Payment transactions can be initiated from the mobile app (Fund Transfer, NEFT, RTGS, IMPS)
Payee Management (Addition and Deletion) can also be done from the mobile app
Using the app, you can view and approve the transactions pending for authorisation. These can be Single, Bulk, Host to Host, Trade& Forex and Bulk approval of GST transactions
The app also maintains a record of transactions pending with the Bank for reference.
Furthermore it provides alerts for, upcoming/scheduled payments, transactions etc. for your ready reference.

Services –

Users can update scheme codes of Current Accounts linked in their User set up from the app itself
Users can update email ids of Current Accounts linked in their User set up from the app itself

Administration -

Using Axis Mobile Corporate, you can set up transaction preferences w.r.t. dates and amounts
You can select up to 3 accounts as favourite accounts for regular view/approval transactions
View individual Contact Details –User contact details for individual accounts are visible via the app for your convenience.

How can the Axis Mobile – Corporate app help me?

The Axis Mobile- Corporate App helps you

View linked accounts at one touch – Equipped with a comprehensive Dashboard, Account View feature; the Axis Mobile Corporate App lets you view a consolidated balance report of all accounts that are linked to your corporate ID. Additionally you can also have the statements for these sent to the registered email id.

Manage and Approve transactions -

Single Payment transactions can be initiated from the mobile app (Fund Transfer, NEFT, RTGS, IMPS)
Payee Management (Addition and Deletion) can also be done from the mobile app
Using the app, you can view and approve the transactions pending for authorisation. These can be Single, Bulk, Host to Host, Trade& Forex and GST
The app also maintains a record of transactions pending with the Bank for reference.
Furthermore it provides alerts for, upcoming/scheduled payments, transactions etc. for your ready reference.

Services –

Users can update scheme codes of Current Accounts linked in their User set up from the app itself
Users can update email ids of Current Accounts linked in their User set up from the app itself

Schedule your preferences - Axis Mobile Corporate lets you set up transaction preferences w.r.t. dates and amounts. Letting you set up to 3 regularly used accounts with preferences for payouts, balance views etc. What’s more, individual users’ contact details for linked accounts can also be viewed via the app.

How can I login to the mobile application?

You can login to the mobile app by using the credentials for your Corporate Banking Account: Corporate ID, Login ID and password. Once the details are entered an OTP is generated on the registered mobile no. Consecutive login in the same device will require only the Login Password to be entered.

Can I use an mPIN to login?

Yes, you can use mPIN to login. It is a feature enhancement on the existing corporate mobile app to have as a convenience and secure facility to login for customers. mPIN is 6-digit personalized code and is created by customer.

Can I initiate transactions in Axis Corporate Mobile?

Single Payment Transactions can be initiated on the Axis Mobile- Corporate App. Fund Transfer, NEFT, RTGS and IMPS.

How do I check status of my Corporate Internet Banking transactions?

You can check the status of the transactions in ‘Status Enquiry’ option.

Is Payee Addition / Deletion possible through the mobile app?

Yes, users can add new payee from the mobile app. Users can also delete existing payee from the app itself.

How much time does it take for Payee to be added?

It does 30 mins for Payee to reflect in the list of Payees post authorisation. Payee registered after 8 PM will be active on next day only.

Can I set favourite transactions for single payment initiation?

Yes. User can set up to 5 favourite transactions for Single Payment initiation. He also has the option to delete them if he wants.

Which functionalities will require a validation through OTP sent on Mobile Banking?

Currently user needs to validate via OTP for approving transactions, initiating transactions and initiating service request.

What should I do if my login gets disabled on repeatedly entering wrong credentials?

The User ID will get locked after 3 consecutive incorrect attempts. You can unlock your ID using “ Trouble Login IN?>> Unlock Account” in the mobile app.

Can I see my account balances on the mobile App?

Yes. You can see your account balances on the mobile app.

Can I download the account statements from the mobile app?

While you cannot download an account statement directly using the Axis Mobile corporate App, you can have a PDF of your account statement sent to your registered email id, from where you can access/download it.

What are the notifications visible in the “Alerts” section of the App?

The upcoming payments are visible in the Alerts section of the app.

What is the significance of the calendar in the mobile App?

The calendar is used to show the upcoming transaction two days before expiry

Can I access Mobile Banking when I am on National or International Roaming?

Yes. The App can be used on both national and international roaming, provided there are no country specific restriction on the internet.

Can I choose to see details of few chosen / favourite accounts if I have multiple accounts mapped to me?

Yes, you can see 3 of your favourite accounts on the dashboard if you have more than 3 accounts mapped.

Do I need to download the application again if I change my Mobile Phone number or handset?

You need to download the app if you change the handset.

What happens if my phone is misplaced, lost or stolen?

Your account details are not stored on the Mobile Application. Hence you should not experience any threat to your data unless your password has been compromised. However, should you lose your mobile phone, we advise that you review your account transaction history on Corporate Internet Banking (CIB) and immediately report any suspicious transactions to us to Customer Care on 18605004971 (charges applicable) or 18004190097 (toll-free) available 24x7 or write to corporate.ib@axisbank.com. Alternatively, you may also connect with your Relationship Manager or Nodal Branch.

How Secure is Mobile Banking?

The Mobile Banking facility offers the same set of security controls as Internet Banking. Similar features like server authentication, customer authentication, and transaction limit controls and data encryption are part of the Mobile banking facility.

In case of any query with the mobile application whom should I contact?

You can write to corporate.ib@axisbank.com or connect with our Phone Banking team on 18605004971 (charges applicable) or 18004190097 (toll-free) available 24x7. Alternatively, you may also connect with your Relationship Manager or Nodal Branch.

What is the latest version of Axis Mobile Corporate App?

The latest version of Axis Mobile - Corporate App is 2.5 on Play Store and 2.3 App Store

In case I forget my login credentials, how can I get them back?

You can go to ‘Trouble logging in? > Get your login details’ on the login page of Corporate Internet Banking. Fill in your registered Email ID, Country and Registered Mobile Number (RMN) and proceed. Post submitting, your credentials will be sent to your Registered Email ID.

What to do if an online fraudulent transaction/s happens?

You can report fraudulent transaction/s by initiating “Mark a Fraud” option on

Corporate Internet Banking (CIB) platform & the Axis Mobile Corporate app (CMB)
Customers can also reach out to the Corporate Customer Care team by writing at corporate.ib@axisbank.com or calling on 18605004971 (charges applicable) or 18004190097 (toll-free) available 24x7.

Who can initiate “Mark a Fraud” for an online fraudulent transaction/s?

Only Approver/s can initiate “Mark a Fraud” for transaction/s on CIB / CMB

What happens when I initiate “Mark a Fraud” against fraudulent transaction/s?

Notification via email will be sent to all authorised signatories once an online transaction/s is reported as “Mark a Fraud”
All the set ups in CIB / CMB linked with the account will be disabled by the Bank for investigation purposes for up to 90 days
User will further not be able to repair, modify, copy or mark the said transaction/s as favourite
Till the investigation is entirely completed, no further online transaction/s can be carried out from the disabled setups
In case of any scheduled / recurring transaction/s, it will be cancelled by the Bank and the customer will have to initiate fresh transaction/s

Will I be able to proceed with initiating another transaction/s after reporting a fraudulent transaction/s as “Mark a Fraud”?

You will not be able to log into Corporate Internet and Mobile Banking platform as the ID will be disabled

My reporting for fraudulent transaction/s was raised erroneously, how do I withdraw the request?

You will be required to submit a request letter from the authorised signatories to your Branch or Relationship Manager (RM) or send out an email to corporate.ib@axisbank.com">corporate.ib@axisbank.com from an authorized signatories to the Corporate Customer Care team. Post verification, set-up will be enabled by the Bank

When will I be able to initiate a new transaction/s?

Post completion of entire investigation at the Bank’s end, set-up linked with the account will be enabled

When will be my fraudulent transaction/s amount be credited?

Temporary credit will be provided by the bank during investigation. If the transaction/s is identified fraudulent while undergoing investigation, then the final or the amount which was transacted by the customer will be credited to the account after completion of entire investigation

What type of transaction/s can be reported as “Mark a Fraud”?

You can initiate “Mark a Fraud” only for Single Payment transaction/s (NEFT, RTGS, IMPS, FT payments) initiated from CIB and CMB

You can raise a dispute only for Single Payment transactions (NEFT, RTGS, IMPS, FT payments) initiated from CIB and CMB.

When do I need to reset my password?

You will be required to reset your login password every 90 days to continue accessing Corporate Banking facilities.

What will happen if I do not change my password in 90 days?

You can change your password from the 91st day till the 180th day to access Corporate Banking facilities. Your account will be temporarily deactivated after 180 days. You will need to contact your Relationship Manager (RM) / nearest branch to reactivate.

I am not getting alerts on of changing Corporate Banking password. What should I do?

You will receive a pre-intimation alert from the Bank from the 85th day till the 90th day and from the 175th day till the 180th day to change your login password. On the 181st day, you will receive an alert of account disablement. Please ensure that your email ID and mobile number registered with Corporate Internet Banking platform are updated in the Bank’s records for receiving alerts.

How can an existing user set mPIN on Axis Mobile-Corporate App?

An existing user can set mPIN by following the steps mentioned below:

Click on ‘Set mPIN’ on the login page
Enter the password and proceed with SIM binding process
Set 6-digit mPIN and confirm
mPIN will be set successfully

What are the steps to change mPIN?

Enter mPIN
Go to the ‘Administration’ tab on the top left corner
Click on ‘Change mPIN’
Enter ‘Current mPIN’, ‘New mPIN’ and confirm new mPIN
New mPIN will be set successfully

Which user can login with mPIN on Axis Mobile-Corporate App?

Single User, whose mobile number is registered with the Bank for Corporate Internet Banking, can log in with mPIN.

How to reset mPIN?

An existing user can set mPIN by following the steps mentioned below:

Click on ‘Reset mPIN’ on the login page
Fill up Enter Corporate ID, Login ID, Password and OTP on the login page
User will be prompted to set up mPIN
If user accepts – he/she will be taken ahead for SIM binding process
User to set 6-digit mPIN and confirm
mPIN will be set successfully

How can a new user set mPIN on Axis Mobile-Corporate App?

A new user can set mPIN by following the steps mentioned below:

Fill up Enter Corporate ID, Login ID, Password and OTP on the login page
User will be prompted to set up mPIN
If user accepts – they will be taken ahead for SIM binding process
User to set 6-digit mPIN and confirm
MPIN will be set successfully

Can a user login on mPIN with 2 devices at the same time?

No, mPIN can be used as a login method only on one device at a time.

Can a user, who has multiple user IDs, login with mPIN?

A user with multiple user IDs cannot login with mPIN at the same time with the same mobile number as mPIN is mapped only once on the registered mobile number. The user can login with credentials by clicking on ‘Not You?’. They will get de-registered from mPIN and can continue logging in using Corporate ID, User ID and Password.

What is Sim binding process?

SIM binding is a type of device binding where an individual uses their mobile phone and binds that phone to their SIM card. This provides security in user authentication.
SIM binding process is where an automated SMS will be sent from the device to CIB as a part of SIM binding for Android devices.
It also helps to bind SIM card with User ID / Corporate ID and validate the registered mobile number with the Bank

How can I generate OTP on Axis Mobile - Corporate App?

User needs to enable mPIN functionality on Axis Mobile - Corporate app to generate OTP on mobile.

How is ‘Generate OTP on mobile’ beneficial?

User can generate OTP from anywhere and anytime via Axis Mobile - Corporate App.
No need to carry one-touch devices for transaction approval.
Alternative for SMS OTP and On-call OTP.
Highly secure with features like SIM binding and mPIN authentication.
Can be used for login and transactions on the Web and Mobile browser.