Axis Mobile – Corporate

Single Payment Transactions can be initiated on the Axis Mobile- Corporate App. Fund Transfer, NEFT, RTGS and IMPS.

You can check the status of the transactions in ‘Status Enquiry’ option.

Yes, users can add new payee from the mobile app. Users can also delete existing payee from the app itself.

It does 30 mins for Payee to reflect in the list of Payees post authorisation. Payee registered after 8 PM will be active on next day only.

Yes. User can set up to 5 favourite transactions for Single Payment initiation. He also has the option to delete them if he wants.

The upcoming payments are visible in the Alerts section of the app.

You can raise a dispute online via:

• Corporate Internet Banking platform & the Axis Mobile Corporate app
• Customers can also reach out to Corporate Customer Care team, write to us at corporate.ib@axisbank.com, or call us on 18605004971.

Only Approvers can raise a dispute on Corporate Internet Banking (CIB).

• Notification will be sent to all authorised signatories once an online transaction is raised as a dispute
• All the set ups in CIB, linked with the account, will be disabled by the Bank for investigation purpose for up to 90 days
• User will further not be able to repair or modify or copy or mark the said transaction as favourite
• Till the investigation is completed, no further online transactions can be carried out from the disabled set-ups
• In case of any scheduled / recurring transaction, it will be cancelled by the Bank and the customer will have to initiate a fresh transaction

You will not be able to log into Corporate Internet Banking platform as the ID will be disabled.

You will be required to submit a request letter from the authorised signatory/ies to your Branch or Relationship Manager (RM) or send out an email from an authorized signatory/ies to the Corporate Customer Care team. Post verification, set-up will be enabled by the Bank.

Post completion of complete investigation at the Bank’s end, set-up will be enabled.

Temporary credit will be provided by the bank during investigation.If the transaction is identified fraudulent while undergoing investigation, then the final or the amount which was transacted by the customer will be credited to the account after completion of entire investigation.

You can raise a dispute only for Single Payment transactions (NEFT, RTGS, IMPS, FT payments) initiated from CIB and CMB.

You will be required to reset your login password every 90 days to continue accessing Corporate Banking facilities.

You can change your password from the 91st day till the 180th day to access Corporate Banking facilities. Your account will be temporarily deactivated after 180 days. You will need to contact your Relationship Manager (RM) / nearest branch to reactivate.

You will receive a pre-intimation alert from the Bank from the 85th day till the 90th day and from the 175th day till the 180th day to change your login password. On the 181st day, you will receive an alert of account disablement. Please ensure that your email ID and mobile number registered with Corporate Internet Banking platform are updated in the Bank’s records for receiving alerts.