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Terms and Conditions
Features and Services
Pay Bills and Shop
Axis Bank Internet banking is a convenient way to bank- anytime, any place, at your convenience from your personal computer or tab.
Axis Bank Internet Banking service is available to all Savings and Current account holders. In all cases, the customer/mandate holder should have the authority to operate the account with full permission. Click here to refer the Terms & Conditions for Internet Banking
Axis Bank Internet Banking provides you a host of benefits like:
Yes, you can use the same login id for all Axis Bank relationships. You can view all your account details including Loan account, Deposits and Demat account. You can also view your Card details and Mutual Fund investments. For a detailed list of services please click here.
Axis Bank Internet Banking gives you accessibility to your account/s - anytime, anywhere, 24X7 - at your own comfort. You can manage your all your daily transactions online. You can view statements, order cheque books, do fund transfers, order DDs, pay your bills & even shop online.
The internet banking website works best on Internet Explorer 6.0 and above. If you are using a macbook you can try accessing Internet Banking on Safari. However please note that the website is best viewed in 1024 x 768 screen resolution on internet explorer 6.0 and above.
Yes, if you are an individual and hold a Current A/c, you can link the same to your Axis Bank Savings Account/ Credit Card/ Demat Account under the same User ID.
Axis Bank Internet Banking service is available to all Savings and Current account holders. In all cases, the customer/mandate holder should have the authority to operate the account with full permission. Please refer to the T&C while registering for Internet Banking.
You can opt for one of the following modes to access internet banking:
Please refer below table for detailed services and facilities available under each mode:
The steps involved in registering for Internet Banking are described below:
You can generate both your login and transaction password online in case you have forgotten it. You will need your 16 digit ATM/Debit Card Number and ATM PIN.
Click here to generate your password online.
To login, you need the log-in id which is usually the 9-digit Customer ID (mentioned on the welcome letter and printed on your cheque book), along with the login password sent by Axis Bank. You may use your personalized login id.
A Customer ID is a 9-digit number which uniquely identifies your relationship with Axis Bank. Your customer id is usually your login id for Internet Banking login. Please mention this ID in all your communications with Axis Bank.
You can SMS” CUSTID< account no.> to 5676782 from your registered mobile number to get your Login/ cust ID
NRI customers also obtain your customer id by sending an SMS CUSTID <AccountNumber> to +919717000002
Your login id is same as the Customer ID that is mentioned on -your welcome letter & in the cheque book that is mailed to you post your account opening.
There are three kinds of details used to login and validate transactions on Internet Banking:
Netsecure is an additional security feature added to have a 2nd factor authentication. Once you register for Netsecure, while transacting you will receive/generate a one-time password through SMS, Mobitoken or One touch Device. This makes your banking transaction safer & free from frauds.
NRI Customers can use Netsecure with Mobitoken or SMS
Registration for Netsecure
You should remember below points while setting your passwords:
Five consecutive unsuccessful attempts of logins will disable the password. This is applicable for both your Login password and Transaction passwords. If your User id is disabled and you remember your password, you can login using the same on next day. Else you can enable your User ID instantly using forgot password link.
To generate a new password online, you will need your 16 digit ATM/Debit Card Number and ATM PIN.
In case you do not have a debit card, you can also give a request for duplicate password by visiting your nearest Axis Bank branch.
As a security measure & risk assessment of your Axis Bank account, Bank might sometimes de-activate your access to Internet Banking. This is to prevent any fraudulent attempts to access your Axis Bank Internet Banking account. Please visit the nearest Axis Bank branch to reactivate the same. To get branch details click here
It might be due to one of the following reasons:
If you get an "Application Security Error" it could have been caused due to the following reasons:
We have categorised Service Requests in 3 broad categories
List of various Services under these categories are listed below :
We provide multiple layers of protection to secure your online banking experience:
Encryption is a method of scrambling information for transmission to prevent unauthorized parties from reading the information. Secure Sockets Layer (SSL) is the industry standard for encrypted communication and ensures that customer's interaction with Axis Bank over the Internet is secure. At Axis Bank we use 128-bit digital certificate from VeriSign for encryption of the SSL session. This encryption of data provides a strong degree of protection against tampering while data is moving through the Internet
'Phishing attacks' are attempts to acquire sensitive customer information such as usernames, passwords and credit card details by using forged company e-mail. These attacks use forged e-mail addresses of companies known to and trusted by the customer. The customer is asked to provide confidential account access information either by e-mail reply or through a link leading to a forged website. The information then may be misused without the customer's knowledge.
Please note Axis Bank will never ask for your personal details or sensitive/confidential information (such as your account number, debit card number, ATM PIN or Online Banking passwords) through an email. Nor would the Bank ask for your password through any other means, phone, fax or in-persons. If any of our bank personnel asks you for your password, do not disclose it and report him or her immediately to us. In case you suspect an email claiming to be from Axis Bank is fraudulent, please report it to the Bank immediately at firstname.lastname@example.org
To protect your account from fraud please take care of the following:
Please note the fact that the website is using encryption doesn't necessarily mean that the website is legitimate. It only tells you that data is being sent in encrypted form.
If you suspect that there has been an unauthorised transaction in your account, please report it to the Bank immediately at email@example.com
Netsecure is an enhanced security feature provided by Axis Bank to make your online transactions safe and secure. Once you register for Netsecure, you can generate a one-time password through SMS, Web-pin or 1-touch Device which will be used along with the transaction password for transacting online.
Yes, it is mandatory to register for Netsecure to do financial transactions like fund transfer, bill pay, recharge etc. In case you don't want to register for NETSECURE, your access will be limited to 'View Only'. You will only be able to view your account details.
The different type of Netsecure options available are
When you login to internet banking, you can select the netsecure option of your choice. Please note that this option will be visible only if your user id is enabled for funds transfer. If your id is view only, you will not be able to see this option. To enable fund transfer, please submit a request at the nearest Axis Bank branch.
To switch your Netsecure mode, log in to Internet Banking and click on the "Register For" option to choose the mode of your choice
To deregister please send a request to firstname.lastname@example.org from your registered e-mail ID or from the Axis Bank Internet Banking mail option. Please note that you will not be able to undertake any financial transactions post de-registering for Netsecure.
To register for NETSECURE with SMS, you must first ensure that your mobile number is registered with the Bank.
If you currently receive SMS Alerts, your mobile number is registered with the Bank. If not, please visit your nearest Axis Bank ATM or Branch to register your mobile number.
Once you have ensured the same, log in to Axis Bank Internet Banking and choose "NETSECURE with SMS" option on the registration page. Your NETSECURE registration is now complete.
Incase you are registered for another Netsecure option, you can switch to NETSECURE with SMS using the Switch Netsecure Option by logging into Internet Banking ->Services ->Other Services.
In case you have not received Netsecure code on your registered mobile number,
You can click on “Resend OTP” button to receive the same Netsecure Code.
If you have still not received the Netsecure Code , you can click on “On Call OTP” button to receive Netsecure Code through an automated voice call on your registered mobile number. “Resend OTP” button changes to “On Call OTP” post 90 seconds.
No, a NETSECURE Code can only be used once. Also it has to be used before it expires. Remember, every NETSECURE Code expires in 90 seconds.
You will get the error "Invalid Credentials" if you enter incorrect Netsecure Code or if the Netsecure code has expired. In case you face this error, you can click on "On Call OTP" to get a new Netsecure code through an automated voice call on your registered mobile number. Use this OTP for your transaction.
Please note five consecutive unsuccessful attempts to enter Netsecure code will suspend your user id for the day.
Axis Bank makes all efforts to ensure that you receive the SMS on time. However SMS delivery is not under control of the Bank. Hence on non-receipt of SMS, please click on “Resend OTP” to receive the same Netsecure Code. If you have still not received the Netsecure Code , you can click on “On Call OTP” to receive Netsecure Code through an automated voice call on your registered mobile number.
NETSECURE 1-Touch is a small device that generates a unique NETSECURE Code (a single usage password) every time a button on it is pressed and held. This NETSECURE Code will have to be entered in addition to your login ID and password to login to Axis Bank Internet Banking.
Please note that you will be charged a one-time fee of Rs 1000 for the device, which is non-refundable.
The bank will dispatch the 1-Touch device to your registered address. You will receive it within 10 working days.
There is a one time charge of Rs. 1000 plus taxes for 1-Touch device.
In case the 1-Touch device has to be replaced, Rs. 800 charges plus taxes is applicable.
Please follow the steps mentioned here under to resolve the issue
For Windows Operating System
For MAC Operating System
From your Browser
You need to follow the steps mentioned below
Kindly note that the netsecure code is valid only for 90 seconds. If you are getting an "Invalid Net Secure code" error, then you need to generate a new Netsecure code from the 1 touch device. If the error persists use “Resync” link for synchronization of 1 touch device.
Bill Pay is an electronic method of Presentment and payment of Bills on the Internet. This service is currently available to all Axis Bank customers who are registered for Internet Banking. It enables you to pay bills at any time of the day through the internet. This service basically allows you to view bills of your registered service providers on the Internet. You can schedule your payments by giving authorization to the Bank for making these payments at a later date. Subsequently, the Bank will debit your account for the exact amount that you have indicated to pay to the respective Service Provider.
Axis Bank's net banking uses the highest level of encryption possible (i.e. 128 bit SSL) for transacting on the net. Your online Bill Pay sessions are encrypted within the banking server and provide you with highest safety level while conducting your transactions.
No, you don't have to fill in any registration forms for this service. You need to have an active Axis Bank Internet Banking User ID and Password.
All you need to do is register the Biller to whom you wish to make a payment.
No, bill payment facility is free for you
You can access any of your linked accounts to make your payments. You need to specify the account number while setting up your payment instruction online. Also you should have access to the specified accounts through Internet Banking
You can pay bills for all the registered billers of Axis Bank. For a complete list of billers, click on the drop down list under the "Add New Biller" under "Pay Bill" section of the Axis Bank Internet Banking.
There are no restrictions on number of billers that you can register under Pay Bills option provided in Internet Banking.
To register a biller
You can pay your bills by two ways
Auto payment, includes two options
If you have multiple accounts with us, please select the account which should be debited in the case of the Auto pay option.
In case of Manual Payment, the bill payment should be done manually on presentment of the bills. Please schedule or make this payment one day prior to the due date displayed on the screen. For example, if your bill due date falls on 10-12-2014, the payment date will be shown as 09-12-2014. In this case the payment should be made or scheduled to be paid on or before 08-12-2014.
No, not all billers provide both the payment options. Some billers offer only the "Manual Pay" option while others offer only the "Auto Pay" option. Some billers offer both these options.
We update your billing details online as soon as we receive the same from the biller. Please note we are totally dependent on the utility company for receiving the billing details.
AutoPay is a bill payment feature for all 'View and Pay' billers where you can set instructions to auto-debit your account for payments against bills presented by the biller, on the due date.
Auto pay can be of two types
You can alter your AutoPay instructions at any point of time. If you wish to cancel or change a bill scheduled through AutoPay, you may do so for the next pending bill or for all the scheduled bills.
Pay Later allows you to set payment instructions for a future date. Please note that AutoPay instructions schedule the payment of your bill on the due date of the bill.
It takes about 2-3 days for your payments to reflect in the biller's account. We request you to make/schedule payments accordingly
Your scheduled payment is processed in the evening of the specified scheduled date. The payment is sent to the biller on the next working day.
It takes approximately 2-3 working days for the payments to be processed.
It is advisable that your scheduled date be at least 3 working days before the due date, since it takes billers a couple of days to update their records with the electronic payment received from Axis Bank.
Yes, you can cancel a scheduled payment from the pending payments option under the Bill Payment section of Axis Bank Internet Banking. Please note that scheduled payments cannot be cancelled on due date.
Billers offering the 'View Bill and Pay' payment option do not allow payment after due date. Billers offering the Direct Pay option accept part payments and payments after due-date.
You are given a reference number for successful payments. Your account statement includes the details of your transaction. You can also check the payment history under the Pay Bills tab.
You can delete a registered biller by following the steps given below
Select the biller and click on details. You can delete the biller by clicking on the delete button
For Billers who are in presentment mode you will not be able to delete the biller if your bills are in "Pending", "Waiting for acceptance" or "Rejected" Status.
The Bill Pay service provides archiving facility for the bills paid by you during the last twelve months through this service. Axis Bank's Bill Pay service in addition to providing archiving facility also provides an option to generate customized reports for certain payments made by you.
Once the payment is made to the Biller, you will receive an e-mail confirmation from the Bank regarding the transaction which could serve as your receipt. As the payment is being made by directly debiting your account, the transactions are also reflected in your Bank statement.
In case you wish to make your payments through cheque or by any other mode to the Biller, the bills are archived so that you can retrieve them at a later stage. You will however continue to receive the e-mail message that a particular bill is overdue and that the payment is to be made. You have the option to delete the bill from the Bill Pay system. In this case, the record of the bill and its payment shall not be stored in the system.
There are multiple ways in which you can get to know about the bill payment
Direct Debit is the facility offered by Axis Bank that lets you make online payments at various merchant websites. You can use your Axis Bank Savings account to make online purchases at these merchant websites. There is no need to remember your debit card details. All you need is to log-in to net banking and authenticate the transaction.
The steps to use Direct Debit are
To check if your account has been debited or not, you need to login to Axis Bank Internet Banking and check your account statement for that transaction.
Yes, your Direct Debit transactions are subject to the daily default limit set for your account in Axis Bank Internet Banking.
Only those accounts which have been enabled for transactions on Axis Bank Internet Banking would be allowed on Direct Debit. Please visit your nearest branch for resolution.
Adaptive Authentication is used to verify the users at login stage. It identifies the changes in the way customer usually logs in. When there are changes in the regular login environment of the customer, the system prompts the customer to answer security questions which were set by him/her earlier.
This helps prevent unauthorized access to customers account.
In the recent past there have been increasing cyber-attacks (Phishing, Malware, Man-in-the-browser attacks, etc.) on Internet Banking users. The secure credentials and NETSECURE with SMS may get compromised through malicious activities by fraudsters.
For prevention of such frauds, Bank has launched security questions for all customer’s registered for NETSECURE with SMS. Security question will verify the user at login stage itself, this will help prevent unauthorized access to customers account
Set answers to questions:
Verification of Questions:
Yes, if you have registered for NETSECURE with SMS you will have to answer these questions, this will help us prevent unauthorized access to your account from hackers and fraudsters.
Yes, it is mandatory to set answers to the security question. It is a onetime activity to help protect unauthorized access to your account.
Yes, you can change the questions during registration by clicking on the change question link provided.
At any point of time during registration, you may change any question, any number of times.
Yes, you can login through your usual device or visit the nearest Axis Bank ATM/Branch to reset these security questions anytime.
Usual Device is the device with which you have already used to either set or verify your questions
Yes, you can log in to internet banking from any computer. If the computer you are using is different from the one you normally use, you will have to answer your security question(s) before you start banking online.
This could happen for the following reasons:
The system only saves the answers to the questions selected by you. It is possible that one may forget the questions set earlier. If you are unable to answer correctly, then you can reset your questions through one of the following modes –
Internet Banking access is locked only if there are 5 incorrect attempts while entering login password or 4 incorrect attempts when answering questions. This is to prevent any unauthorized access to your account.
In case you are answering registration questions and the connection fails mid-way then you will have to restart the whole process.
You will be asked to answer these questions only when you log on to internet banking from a device other than your usual device. Once you have logged in, you will not be asked these questions again when you transact online
You will be given 4 attempts to answer correctly. If you are unable to answer correctly, your internet banking access will be locked to prevent any unauthorized access.
If your internet banking access gets locked, it will be automatically unlocked at IST 2400 Hrs. However, if you want to instantly log in, you can visit an ATM to reset the questions.
Once unlocked, you can login through your usual device. You may also visit the branch to reset questions, however that has a TAT of 1 day.
The process to reset question through your usual device is as under
Questions set by you earlier will be immediately cleared from your profile. You can set new questions on your next login to Internet Banking. An alert will be sent to your registered mobile number
Please follow process given below to reset question at any Axis Bank ATM:
Questions set by you previously will be cleared from your profile. You can set new security questions the next time you login to Internet Banking. An alert will be sent to your registered mobile number.
To reset the security questions through your branch:
Yes, special characters can be used in the answers.
No, the answers set are not case sensitive
As of now, this service is free of charge and is a security measure for your online account safety.
You can reset Security questions at any Axis Bank ATMs.
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Online Banking is an extremely convenient way to access you bank account, but it pays to be aware of the ways in which you can protect yourself and your money
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