What do you mean by usual device?
Usual device is the device through which you have logged in to Internet Banking to set or verify your questions and answers.
Example: You logged in from your Home PC, set answers to 3 questions and
confirmed it with OTP(one time password), then this becomes your usual device for Internet Banking. If you also login to Internet Banking through your office PC later, you will be prompted to answer
a question. Once you answer correctly, this device also becomes your usual device for Internet Banking. As you bank online with your most used devices, these become your usual devices and thus questions
are not prompted for verification when you login using any of these devices.
Reset questions through usual device
You can reset your questions through usual device in 3 simple steps
Step 1: Login to Internet Banking and go to My Profile section where your login ID is shown.
Step 2: Click on 'Reset Security
Step 3: Confirm the reset questions with an SMS OTP sent to your registered mobile
Please Note: You will get a success message that your questions and answers have been reset on the Internet
Banking screen. An alert for the successful reset of questions will be sent to your registered mobile number. Now you can set new questions on your next login to Internet Banking.