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Account Safety and Security

At Axis Bank, we have a number of ways to monitor your bank account to ensure the safety of your money. However, there are some steps that you may wish to take, should you desire to do the same:

Register for SMS Alerts
  • When you ‘Register for SMS Alerts’, a message is sent to the registered mobile number whenever you conduct a transaction. This way you are always aware of the activity in your account.
  • To register, visit your nearest Axis Bank ATM. Insert card and enter PIN. Select ‘SMS Banking Registration/Update’ menu. Enter your mobile number and verify. You can also visit your nearest AXIS Bank branch to carry out the procedure.

To locate your nearest ATM/branch click here

Register for e-statements

When you register for e-statements, we will stop sending you quarterly statements and send you monthly e-statements instead. This increased frequency enables you to track your account better. click here to register now.

How to Bank Online, safely

Axis Bank takes the utmost precautions to ensure that your online banking and shopping transactions are safe. This is done through various means like 2-factor authentication, Verified by VSIA/MasterCard Secure Code, encryption etc. However, you may want to a take few sensible precautions while transacting online. Click here to know more

How to use your card safely

You can use your debit card for a number of transactions at ATMs, Merchant Outlets and for online transactions. Click here to know what precautions to take while using your card.
At Axis Bank, we will never ask for your personal details through an email. Nor will we ask for your password through any means, phone, fax or in-person. If any of our bank personnel asks you for your password, do not disclose it and report him or her immediately to us. Please write to ibrm@axisbank.com

Bank Account Portability

Axis Bank’s Savings accounts are completely transferable. With over 1750 branches, even if you change your home, or re-locate to another city Axis Bank ensures that all your account details remain the same, wherever you go!

Benefits of shifting you account

Update your Information

Link your Aadhaar Card


The Government of India mandates linking Aadhaar to your bank account


The Prevention of Money Laundering (Maintenance of Records) Act, 2005 (“PML Act 2005”) has been amended [as per Government of India Gazette No. 13012/79/2017/Legal-UIDAI (No. 4 of 2017)], with effect from June 1, 2017 to require Aadhaar for every bank account. All existing Bank accounts need to be linked with the respective Aadhaar number by 31st March, 2018, failing which the accounts will be blocked for use. The customer, who has not been assigned Aadhaar number as yet, needs to submit the proof of application towards enrollment for Aadhaar to the Bank.

Please Note: This mandate is NOT applicable to customers holding NRI accounts, small savings accounts or residing in Assam, Meghalaya and Jammu & Kashmir.

What is Aadhaar ?
Aadhaar is a 12-digit unique identification (UID) number which the Unique Identification Authority of India (UIDAI) has issued to all Indian residents. Axis Bank has launched the facility for linking Aadhaar number with customers’ bank accounts.

How to update/link Aadhaar in Bank records?
Before you initiate Aadhaar linking request, please ensure that your details like name, date of birth, gender in Bank records match with the details in Aadhaar.

Axis Mobile allows you to correct or update details like name or date of birth using Insta Services. Alternatively, you can visit your nearest Axis Bank Branch for correction of any details.

Aadhaar linking request can be initiated from any of the following channels:

  • Mobile Banking
    • Download the Axis Mobile app
    • Log in to Axis Mobile >> Select Insta Services >>Select Update Aadhaar
    • This channel allows instant Aadhaar updation in Bank records.
  • Internet Banking
    • Log in to Axis Internet banking >> Services>> Insta Services>> Update Aadhaar
  • Phone Banking
    • If dialing from registered mobile number
      • Contact Axis Phone Banking at 18604195555 or 18605005555
      • Dial 2 for savings account >> Press 1 for Aadhaar updation
        OR
      • Dial 3 for credit card >> Press 1 for Aadhaar updation

    • If dialing from non-registered mobile number
      • Contact Axis Phone Banking at 18604195555 or 18605005555
      • Select your desired Language
      • Dial 2 for savings account >> Press 1 for Aadhaar updation
        OR
      • Dial 3 for credit card >> Press 1 for Aadhaar updation

  • ATM
    • Visit nearest Axis Bank ATM to link Aadhaar to your bank account.
    • Steps to follow:
      • Insert Debit card
      • Select “Link Aadhaar No.” from main menu screen
      • Enter PIN >> Enter Aadhaar No. >> Re-enter Aadhaar No. >> Confirm
  • Website
  • Branch
    • Fill up the Resident Consent Form to link your Axis Bank Account with your Aadhaar number, carry original Aadhaar Card & a copy. Click here to download a copy of the RCF.

How to check the status of Aadhaar linking request?

  • The status of the request is sent via SMS to your registered mobile number once it is processed.
  • Contact Axis Phone Banking Center or visit branch to know the status of your request.
  • The status of successfully updated Aadhaar can also be checked via Axis Mobile :

Log in to Axis Mobile >> Select Insta Services >> Update Aadhaar

If your Aadhaar is successfully linked, same will reflect in the above mentioned option


My Aadhaar number is already linked with some other bank account, do I still have to link Aadhaar with my Axis Bank account?

  • Yes, as per the new amendment in PMLA rules by the Govt., all accounts should be linked with Aadhaar by March 31, 2018; failing which the accounts will become inoperative till the time the Aadhaar number is submitted in the said accounts. You need to update your Aadhaar number in all your Bank accounts.
  • In case a family member is a joint holder in your account, they will also need to update their Aadhaar number in the said account.

  • Is Aadhaar updation mandatory for Non-resident accounts?

    • If a customer is a non-resident Indian citizen Aadhaar updation is not mandatory.

    What is "Aadhaar linking for Govt benefits"?

    Customers can link any one particular bank account with their Aadhaar number for the following benefits:

    • Have a single financial address for government subsidies
    • Receive direct credit of LPG subsidy from Government into your account
    • Receive direct credit of other government subsidies like welfare funds, pensions, scholarships, MNREGA wages etc. into your account

    Customers' Aadhaar and specified bank account will be mapped at NPCI to enable receipt of Direct Benefit Transfer(DBT) from Government of India.


    How long does it take to link Aadhaar in NPCI to receive direct government benefits?
    This process takes around 4 to 5 working days after submission of request.


    What is the turn around time 
    to link/update Aadhaar in Axis bank account?

    • Via Axis Mobile App: 1 working day
    • Via Internet Banking: 1 working day
    • Via Phone Banking: 1 working day
    • Via Branch : 1 working day
    • Via ATM: 3 to 4 working days

    Update your Pan Card

    It is important for you to have your correct PAN number updated with us so we can ensure that your TDS are processed correctly.
    To help us serve you better, please update your PAN through one of the following means:

    • Call Toll Free number 1860-419-5555, 1860-500-5555.
    • Login to Internet Banking. Go to My Profile section > update contact details.
    • Login to the Axis Mobile app. Go to Insta Services> Update PAN and upload relevant documents
    • Visit a branch to update your PAN details.
    Update Your Contact Details

    Have you updated your contact details yet?
    It is of utmost importance, both to you, as well as us, that you constantly update your contact details. This includes your Permanent address, Communication Address and Email ID. You can update these through the following means

    • Login to Internet Banking. Go to My Profile section > update contact details.
    • Login to the Axis Mobile app. Go to Insta Services> Update PAN and upload relevant documents
    • Visit a branch to update contact details

    Doorstep Banking

    Over the years, it has been a constant endeavor by Axis Bank to empower customers with self service channels.While the bank has one of the highest networks of ATMs , a best in class mobile banking application and a secure and robust internet banking, we also realize in certain cases of emergency or otherwise you might need services at your Doorstep.

    Axis Bank thus offers you the facility of Doorstep Banking. Call any of our 3 Toll Free Phone Banking Numbers to speak to a Phone Banking Officer and request for any of the following services

    • Pick up of Cash
    • Pick up of Instruments
    • Delivery of Cash/ Demand Drafts

    Follow the simple procedure as guided by the Phone Banking officer and avail services at your Doorstep. At Axis Bank we endeavor to make banking simple, safe and secure and the new Doorstep Banking strives for that.

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