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Card Protection Plan

Axis Bank in association with CPP Assistance Services (P) Ltd. provides you, India's first comprehensive card protection service. With CPP on your Axis Bank Credit Card, you can now protect all your cards and important documents in the event of loss, theft, fraud and emergencies. If any unfortunate event like card loss or theft happens to you anywhere in the world, all that you need to do is call CPP's 24-hour helpline, to report loss of card(s). You might have lost your wallet or cards but CPP ensures that you don’t lose peace of mind.


  • One call to block all your lost or stolen cards
  • Fraud protection - 15 days Pre Notification
  • Free replacement of Loss Pan Card
  • SIM Blocking & IMEI registration service
  • Emergency Cash Advance Facility (in India only)
  • Emergency Travel & Hotel Assistance
  • Valuable Document Registration


  • One call to block all your lost or stolen cards: No matter in which geographic location you are, all you need to do is to make one free call to CPP 24 hour helpline. CPP will notify all issuing banks and will ask them to block all the cards registered with CPP. Additionally CPP also assists you to get them replaced.

    CPP's 24-hour helpline is 6000-4000
    Emergency Toll Free no 1800-419-4000
    Emergency International no. is 91 921244-4000
  • Fraud protection: All your cards are protected from any kind of fraudulent transaction. This protection begins 15 days prior to the loss/stolen report. You needn't worry about the misuse of your lost or stolen credit, debit or ATM cards.
  • Free replacement of Loss Pan Card: In the event of loss of Pan Card, CPP will help you obtain replacement Of PAN card free of cost. They will liaise with you to send the necessary documents required to facilitate the replacement.s details.
  • Emergency Cash Advance Facility: If your cash is lost or stolen along with your cards, CPP will facilitate an emergency cash advance, in India only.
  • Emergency Travel & Hotel Assistance: If you lose your wallet while you are travelling, CPP will facilitate payment of your hotel bills through its authorized dealers. If you lose your travel tickets along with your wallet, CPP will facilitate replacement of travel tickets, so that you can return home.
  • Valuable Document Registration: You can register details of your valuable documents such as driving licence, insurance certificates etc., with CPP. CPP will hold these details safe, should you ever need to provide these details when the originals are not at hand. If your passport is lost or stolen while you are abroad, CPP will help you with the details required for notifications that you need to make and provide you with contact details of nearest Indian Embassy for your convenience.
  • F-Secure Internet Security (One subscription per CPP Membership): Comprehensive internet security solution powered and owned by F-Secure. This software once installed on your PC will provide complete security to your banking transactions.

Plan Details:

Benefits Classic Plus Premium Plus Platinum Plus
Annual Membership Fee (Inclusive of all applicable taxes) (Rs. ) 1,649  2,049  2,599
Additional members who can be covered in one CPP membership None Spouse Spouse and Parents
Card Loss Reporting and Blocking Benefits:
24 hour loss reporting Y – All cards Y – All cards Y – All cards
Free loss reporting telephone line Y Y Y
Worldwide cover Y Y Y
Emergency Assistance Benefits:
Emergency Cash in India (Rs.) 5,000 20,000 20,000
Emergency Hotel Bills Overseas (Rs.) 80,000 1,20,000 1,60,000
Emergency Hotel Bills in India (Rs.) 40,000 60,000 80,000
Emergency travel tickets Overseas (Rs.) 80,000 1,20,000 1,60,000
Emergency travel ticket advance in India (Rs.) 40,000 60,000 80,000
Internet Security (One subscription per CPP Membership):
Comprehensive internet security solution powered and owned by F-secure (in case of laptops and PCs) Y Y Y
Other Mobile Benefits:
SIM & IMEI Registration Service Y Y Y
Lost Phone Reporting – SIM Blocking Y Y Y
Roadside Assistance Benefits:
Breakdown support, battery jumpstart, flat tyre support, fuel delivery, vehicle towing, etc. Y Y Y
Credit Report and Analysis Benefit:
Credit Analysis by Credit Mantri of Equifax credit report (Single analysis annually) Y Y Y
Other Benefits:
Tele Registration Line Y Y Y
Reminder Stickers Y Y Y
Valuable Document Registration Y Y Y
Lost PAN card Replacement Service Y Y Y
Dedicated Case Officer Y Y Y
SMS to Call-back Service Y Y Y
Fraud Protection under Group Insurance Policy:
PIN based frauds, Phishing, Tele-phishing and Transactions where OTP is not required (if card is lost/stolen) (Rs. ) Pre Notification period 0 to 30 days 1,00,000 2,00,000 3,00,000
Any card present or card not present transaction (other than the transactions listed above) (Up to  Rs. ) Pre notification period 4 to 7 days 25,000 25,000 25,000
Pre notification period 7 to 30 days 1,00,000 2,00,000 3,00,000
Mobile Wallet Protection
Sum Insured (per Membership) (Rs. ) 50,000 1,00,000 1,00,000
Maximum Limit per Mobile Wallet No Limit No Limit No Limit
Number of days covered (prior to notification) 3 3 3
Number of days covered prior to notification to Card Issuer 30 days 30 days 30 days
Limit per card Not Applicable Not Applicable Not Applicable

Card Protection Plan Terms and Conditions click here.


Axis Bank does not guarantee or warrant the accuracy or completeness of the information, materials, services or the reliability of any service, advice, opinion, statement or other information displayed or distributed by CPP Assistance Services (P) Ltd. Neither Axis Bank nor any of its affiliates nor their directors, officers and employees will be liable to or have any responsibility of any kind for any loss that you incur in the event of any deficiency in the services of CPP Assistance Services (P) Ltd. This product is brought to you by CPP Assistance Services (P) Ltd. Axis Bank is a payment mechanism for this product and will not encourage any complaints/claim requests for this product. One of the features offered is linked to Insurance. Insurance is the subject matter of solicitation.

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