Credit Card Authentication - Useful Links

Authenticate using a One-time Password (OTP)

No need to remember your static 3D secure password for doing an online transaction on Credit Card . You can authenticate using a One-time password (OTP) for completing the online transaction on Axis Bank Credit Card. The OTP option is an easy and secure online payment service from Axis Bank that enhances the security during your online purchase.

All international card transactions are not OTP based. The Reserve Bank of India (RBI) has enforced OTP authentication only for domestic transaction and international transaction do not come under this purview.

There are two methods of using one time password for authentication during online transaction:

OTP during transaction
Pre-generated OTP before transaction

Benefits of OTP Option

No need to remember multiple passwords
On the secure page there are three options to authenticate the transaction.
Customer can choose any of 3 options to authenticate the transaction

On Choosing the option: I want to generate One Time Password (OTP)

The customer will receive the OTP on his mobile number and email id which is registered with Axis Bank Credit Card.
Enter the OTP and proceed with the payment through his Credit Card.

On choosing the option: I want to generate One Time Password (OTP)#

The Customer needs to send a request of an OTP through his registered mobile number. The SMS request would be as PREOTP XXXX (last 4 digits of your card number) to 5676798.
OTP validity is 30 minutes per transaction, once the customer receives the OTP, he can login the shopping website and choose the Pre-OTP option.
Enter The OTP which has been received in his registered mobile number and proceed with the payment.

The option of using VBV/MSC password will remain for the Credit Card customers. Customer has the option to register his Card and do VBV/MSC authentication process on Card.

Basic information about Pre-OTP process

How to generate Pre-OTP?

Please SMS PREOTP XXXX (Last 4 digits of the Credit Card number) to 5676798 to generate an OTP

How to use an OTP?

Please key in the OTP along with the card details required such as card number, expiry date and CVV number/ATM Pin for completing the transaction

What is the validity of OTP:

The OTP is a single use password valid for 30 minutes from the time of placing request

FAQs

View FAQs

Generate Credit Card Pin

Your Credit Card PIN can now be generated instantly, at any time of your convenience! To generate your credit card PIN anytime visit our nearest Axis Bank ATM or simply call our Customer Care & set any 4 digit PIN of your Choice

How to generate PIN through Mobile App?

You can generate PIN for your Credit Card by downloading & registering Axis Bank mobile app. The step by step process is as given below:

Step 1: Download & register “Axis Mobile” App. You can SMS MBANK to 5676782 to get the download link

Step 2: Log in to Axis Mobile App.

Step 3: Go to the sub menu, select "Banking" & then select "Services"

Step 4: Select "Credit Card" option and select "Set/Reset PIN".

Step 5: Enter OTP sent to your registered mobile number & click on continue.

Step 6: Enter desired 4 digit PIN no. & click on continue.

Step 7: Validate with your mPIN.

How to generate PIN through Internet Banking?

You can generate PIN for your Credit Card by logging to Internet Banking. The step by step process is as given below:

Step 1: Visit www.axisbank.com

Step 2: Log in to Internet Banking

Step 3: Go to Accounts & click on My Credit Cards

Step 4: Click on More Services

Step 5: Select Credit Card PIN Change

Step 6: Click on Go

Step 7: Enter desired PIN number & click on next.

Step 8: The NETSECURE code for PIN generation of Credit Card will be sent to your registered mobile no.

Step 9: Enter & click on confirm.

How to generate Credit Card PIN through ATM?

You can generate PIN for your Credit Card by visiting any Axis Bank ATM. The step by step process is as given below:

Step 1: Insert your Axis Bank Credit Card and select “Set PIN” Option on the screen. For first time users the ATM screen will display another screen displaying “Generate OTP” option.

Step 2: Enter Date of Birth (YYYYMMDD), Card Expiry (MMYY) and registered mobile number.

Step 3: Enter the one time activation code/OTP received.

Step 4: On successful entry of the above details, you will be prompted to set your desired PIN on the next screen and re-confirm the same.

Step 5: You shall receive a confirmation message on your registered mobile number from Axis Bank once your PIN is successfully generated.

For customers who have generated one time activation code/OTP and have not generated Credit card PIN

Step 1: Insert your Axis Bank Credit Card and select “Set PIN” Option on the screen. For users who already have a valid OTP received on Registered Mobile number the ATM screen will display another screen displaying “Set pin having an OTP” option.

Step 2: Enter one time activation code/OTP which had been received on registered mobile number.

Step 3: On successful entry of the above details, you will be prompted to set your desired PIN on the next screen and re-confirm the same.

You shall receive a confirmation message at your registered mobile number from Axis Bank once your PIN is successfully generated.

Please note:

To use this functionality, your mobile number and Date of Birth must be registered with us. Please contact your nearest Axis Bank branch for registering these details if not registered already.

*For Addon credit card holders, details as per Primary credit card account holder (Date of Birth, Card Expiry and registered mobile number) need to be provided on the ATM screen to set PIN on the Addon credit card holder.

One time Activation code/OTP will be received on customer registered mobile number and will be valid for 3 hours or one time usage whichever is earlier.

How to generate a PIN through Phone Banking (IVR)?

Generating your Credit Card PIN through IVR involves the generation of an intermediate Activation Passcode, which can in turn be used to generate your PIN.

Step 1: Call Axis Bank Customer Care at 1860 419 5555 / 1860 500 5555

Step 2: Choose “Option 2” (for PIN Related services) → “Option 1” (to generate Debit/Credit PIN), → "Option 1"(to generate PIN for credit card) → select “Generate PIN” option

Step 3: Enter your Credit Card Number, Expiry date(MMYY), DOB(DDMMYYYY) & Registered Mobile Number

Step 4:Upon successful validation, you shall receive your Activation Passcode/One time Activation Code on your registered mobile number. Note that the Activation Passcode is not your Credit Card PIN – it is an intermediate number which is required to generate your Credit Card PIN.

Step 5: Enter the one time Activation code you received.

Step 6: Upon successful validation, you shall be prompted to enter any Credit Card PIN of your choice.

You shall receive a confirmation message at your registered mobile number from Axis Bank once your PIN is successfully generated.

In case the call gets disconnected, call Axis Bank Customer Care again at 1860 419 5555 / 1860 500 5555 and follow the above steps. Your one time activation code will be valid for 3 hours or one time usage whichever is earlier.

Click here for Credit Card PIN through ATM FAQs

How to block your credit card?

Now you can block your credit card by simply sending an SMS to 5676782 from your registered mobile number. i.e: BLOCK XXXX (last 4 digits of your credit card number) through your registered mobile number. Call Axis Bank at 1860 419 5555 & 1860 500 5555 for further assistance You can also block your credit card through Axis Mobile or Internet Banking.