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Frequently Asked Questions - Axis OK

Please refer the below FAQs for any query on Axis OK app

Who can use Axis OK?
All Axis Bank customers having savings account, current account, overdraft, term loan, cash credit, all kinds of agri lending loan and credit card relationship with the bank can download the application on their registered mobile number and get started.
How do I change the language?
You can change the language from the MENU Option. Click on Select Language and choose from 11 regional languages of your choice.
Can I register for SMS banking through Axis OK?
Yes, you can register for SMS banking through Axis OK. Under the main menu option, select ‘Register for SMS Banking’. Enter your customer ID, last 6 digits of your account number and submit. You will receive a confirmation message. Your mobile number should be registered with the bank to enable the SMS banking service. All Savings Account holders registered for SMS Banking (except NRI) will be charged Rs. 15 (exclusive of taxes) per quarter.
How can I recharge my prepaid mobile using Axis OK?

Select the Recharge option, and then select mobile recharge through SMS or recharge by giving a missed call. If recharge through SMS is selected, you need to enter the mobile number, select the operator, enter the amount and the last 6 digit of the account number and submit.

In case of recharge through a missed call, first time user will have to activate the service (one-time activity) by sending SMS ACT < mobile Operator > < last 6 digits of account no. >, e.g. ACT< space >(Name of Mobile Operator) < space > Airtel< space >(last 6 digits of account no.) < space > 456789 < space > Send to 56161600. After activation, you can give a missed call from the registered mobile number, and your mobile number will get recharged.

My service provider has been changed using Mobile Number Portability. Can I still recharge using “Axis OK” app?
Yes, you can use this service even if the service provider has changed using number portability. Please enter your new mobile operator and other details and submit once again.
Can I use any Axis Bank account for prepaid mobile recharge transactions on “Axis OK” app?
No, you have to provide the last 6 digits of the account number that is linked with the mobile number.
What is the limit for prepaid mobile recharge through “Axis OK” app?

Using mobile recharge through SMS, you can do a minimum recharge of Rs. 10 and a maximum recharge of Rs. 2000 through the application. Three successful recharges can be processed for the same Mobile Number per day. The overall recharge limit (Prepaid Mobile, DTH and Data Card recharge) per account would be Rs. 5000 per day.

By using the mobile recharge through missed call option, you can do a recharge of Rs. 100 by default. Three successful transactions per day/ account are allowed.

Will I be charged for prepaid mobile recharge using “Axis OK” app?
This facility is free of cost by Axis Bank. The mobile operator may apply charges.
How is this service different from the recharge service available on Axis Mobile Application or Axis Bank Internet Banking?
For Recharge, you do not require internet access. Non-GPRS users can recharge their prepaid mobile using a single service.
What would happen if I enter an invalid/ postpaid number while doing the recharge through “Axis OK” app?
While doing a recharge, Axis Bank debits your account immediately. If you have entered an invalid number/postpaid number, the amount will be credited back to your account within four working days.
What if I recharge a wrong mobile number?
You have to be careful while entering the mobile number for recharge. In case a wrong mobile number has been recharged by mistake, the amount will not be reimbursed to your account.
What happens if my account has been debited, but my prepaid mobile number is not recharged?

This would happen in following scenarios:

  • Recharge denomination not being available
  • The number is a Postpaid number and not a prepaid number
  • Telecom Operator system not available

In case your recharge is unsuccessful, the amount will be credited back to your account in 4 working days.

How can I recharge my DTH using “Axis OK” application?
To recharge DTH using the Axis OK application, select recharge option and further choose DTH recharge. Enter subscriber ID, operator, amount and the last 6 digits of the account number and submit. Your DTH will be recharged.
Can I use any Axis Bank account number for DTH recharge transactions through SMS service?
No, you have to provide the last 6 digits of your Axis Bank account number that is mapped to the mobile number from where the SMS is sent.
Is there a limit to DTH recharge through “Axis OK” application?
Maximum recharge amount is Rs 5000. Please check with the service provider for various recharge options available for DTH. Total three transactions can be processed for the same DTH number per day. The overall SMS recharge limit (Prepaid Mobile, DTH and Data Card recharge) per account would be Rs. 5000 per day.
Is the DTH recharge service on “Axis OK” application chargeable?
Axis bank does not charge the customer for the DTH recharge facility. However, charges may be applied by the mobile service provider for the use of SMS.
What if I recharge a wrong Subscriber ID?
You have to be careful while entering the Subscriber ID for DTH recharge. In case, a wrong Subscriber ID has been recharged by mistake; the amount will not be reimbursed to your account.
How can I recharge my Data Card using “Axis OK” app?
To recharge your data card, select the recharge option and further select prepaid data card recharge. Enter the data card number, select the operator, enter the amount last 6 digits of your account number and submit. Your data card will be recharged.
Can I use any Axis Bank account for data card recharge transactions through “Axis OK” app?
No, you have to provide the last 6 digits of the account number that is mapped to the mobile number
What is the limit for data card recharge through “Axis OK” app?
You can do a minimum recharge of Rs. 50 and a maximum recharge of Rs. 2000. Three successful recharges can be processed for the same Data Card Number per day. The overall SMS recharge limit (Prepaid Mobile, DTH and Data Card recharge) per account would be Rs. 5000 per day.
Are there any charges for data card recharge using “Axis OK” app?
Axis bank does not charge for this service. However, charges may be applied by the mobile operator for the use of SMS.
What happens if I enter an invalid data card number while doing the recharge?
Your account will be debited immediately. If you have entered an invalid number while doing recharge, the amount will be credited back to your account within 4 working days.
What if I recharge a wrong data card number?
You have to be careful while entering the data card number that needs to be recharged. In case a wrong data card number has been recharged by mistake, the amount will not be reversed to your account.
My account has been debited, but prepaid card not recharged?

This would happen in following scenarios:

  • Recharge denomination not being available
  • Operator system not being available

In case your recharge is unsuccessful, the amount will be credited back to your account in 4 working days.

Will I get a notification once my request is processed?
On successful or failed execution of the transaction, Axis bank will send an SMS on your registered mobile number.
Why am I getting an error when I'm trying to use the application?
An error can occur in case of bad network coverage. Please ensure network availability and try again. In case the problem persists, please contact our help line number 18604195555/ contact your nearest Axis Bank Branch. Please ensure you are registered with Axis Bank for SMS Banking as this service is available for registered customers only.
In case of any dispute or non-recharge of mobile whom can I contact?
You may call on 1860-419-5555 for any queries/complaints on services or transactions done through the "Axis OK" application.
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