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Banking is now at your fingertips with Axis Mobile! Give a missed call to 8422992272 to receive the download link for Axis Mobile via SMS

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SMS Banking

Get alerts, account information and transaction services via SMS

SMS Banking FAQs

We at Axis Bank work hard to ensure that our customers get the very best of services. For any queries regarding SMS Banking with Axis Bank, do go through the following list of FAQs for SMS banking. If your question is not listed under these SMS banking FAQs, please contact us.

The reason these convenience fees have been implemented is that the cost of providing the SMS alerts to our customers has gone up significantly over the last year. Hence, in order to continue to be able to provide you with value added services, we have instituted a nominal charge of Rs. 5 per month for this service.
If you wish to opt out of the chargeable alert service you can visit the nearest branch and submit the request in person in the CRF (Customer Request Form) to unsubscribe for chargeable alert service. However, even after unsubscribing, you will continue to receive the mandatory alerts. You can also unsubscribe by visiting your nearest ATM.
Currently as per RBI guidelines mandatory alerts include alerts for debit/credit cards transactions (ATM/POS/online), internet banking transactions, Netsecure codes, and beneficiary registration alerts. We will continue to send you these alerts.
To unsubscribe, you have to visit a Branch/ATM to place the unsubscription request. We regret that we currently are not able to process this request through other channels, as for security purposes, we wish to physically confirm your identity before unsubscribing you from the facility. This is important because SMS Alerts usually act as an early warning system for any suspicious activity in your account.
All the Savings Bank Account holders would be charged except NRIs, Overdraft accounts, Prepaid & Travel Currency Card Holders.
The charges will get deducted from your account on a quarterly basis.
Yes, you would keep receiving OTP and other Internet banking transaction alerts.

FAQs for Prepaid Mobile Recharge

Select the recharge option, and then select mobile recharge option. Enter mobile no., select the operator, enter amount and last 6 digits of your account no., and submit. You can also save your preferences for future. Your prepaid mobile will be recharged.
Yes, you can use this service even if the service provider has changed using number portability. Please enter your new mobile operator and other details and submit.
No, you have to provide the last 6 digits of the account number that is mapped to the registered mobile number.
You can do a minimum recharge of Rs. 10 and a maximum recharge of Rs. 2000 through the app. Three successful recharges can be processed for the same mobile number per day. The overall recharge limit (Prepaid Mobile, DTH, and Data Card recharge) per account is Rs. 5000 per day.
This facility is free of cost by Axis Bank. Charges may be applied by the mobile operator.
For recharge, you do not require internet access. Non-GPRS users can recharge their prepaid mobile using a single service.
While doing a recharge, Axis Bank debits your account immediately. If you have entered an invalid number/postpaid number, the amount will be credited back to your account in 4 working days.
You have to be careful while entering the mobile number for recharge. In case a wrong mobile number has been recharged by mistake, the amount will not be reversed to your account.

My account has been debited but my prepaid mobile number was not recharged.

This could be due to various reasons like

  • Recharge denomination not available
  • Postpaid mobile number
  • Operator system not available

In case your recharge is unsuccessful, the amount will be credited back to your account in 4 working days.

This could be due to various reasons like

  • Recharge denomination not available
  • Postpaid mobile number
  • Operator system not available

In case your recharge is unsuccessful, the amount will be credited back to your account in 4 working days.

FAQs for DTH Recharge

To recharge DTH using Axis OK app, select recharge option and further DTH recharge. Enter subscriber ID, operator, amount and last 6 digits of your account no. and submit. Your DTH will be recharged.
No, you have to provide the last 6 digits of your axis bank account number that is mapped to the mobile number from which the SMS is sent.
Minimum Recharge amount is Rs. 200 and maximum recharge amount is Rs. 5000. Please check with the service provider for various recharge options available for DTH. Total three transactions can be processed for the same DTH number per day. The overall SMS recharge limit (Prepaid Mobile, DTH and Data Card recharge) per account is Rs. 5000 per day.
The DTH recharge facility is free of cost to you by Axis Bank. Charges may be applied by the mobile service provider for use of SMS.
Your account will be debited immediately. If you have entered an invalid Customer ID while doing recharge, the amount will be credited back to your account within 4 working days.
You have to be careful while entering the Customer ID for DTH recharge. In case a wrong Customer ID has been recharged by mistake, the amount will not be reversed to your account.

FAQs for Data Card Recharge

To recharge your data card, select recharge option and further select prepaid data card recharge. Enter data card no.; select operator; enter the amount and last 6 digits of your account no., and submit. Your data card will be recharged.
No, you have to provide the last 6 digits of the account number that is mapped to the mobile number.
You can do a minimum recharge of Rs. 50 and a maximum recharge of Rs. 2000. Three successful recharges can be processed for the same data card number per day. The overall SMS recharge limit (Prepaid Mobile, DTH, and Data Card recharge) per account is Rs. 5000 per day.
This facility is free of cost by Axis Bank. Charges may be applied by the mobile operator.
Your account will be debited immediately. If you have entered an invalid number while doing recharge, the amount will be credited back to your account within 4 working days.
You have to be careful while entering the data card number that needs to be recharged. In case a wrong data card number has been recharged by mistake, the amount will not be reversed to your account.
This could be due to various reasons like
  • Recharge denomination not available
  • Operator system not available

In case your recharge is unsuccessful, the amount will be credited back to your account in 4 working days.

On successful or failed execution of transaction, bank will send a SMS on your registered mobile number.
Error can occur in case of bad network coverage. Please ensure network availability and try again. In case the problem persists, please contact our Customer Care. Please ensure you are registered with Axis Bank for SMS Banking as this service is available for registered customers only.
Most of the features ask for last 6 digits of your account number. For features like check balance, and mini statement where account number is optional, your default account number which is the latest account number will be fetched from back end.
You may call on 18001035577 for any queries/complaints for services or transactions done though the Axis OK app.

FAQs for Axis OK

All Axis Bank customers holding bank accounts and credit cards can download the app on their registered mobile number and get started. There is no separate registration process required for this app.
On downloading the application, it prompts the user to select the language of usage. However, if you wish to change the language in future, this can be done from ‘Choose Language’ option in the left hand menu.
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