Loss of Card
How to use
Non- Axis Bank
Bank Tie Ups
By Banking Channel
At your request , you are being redirected to a third party site. Please read and agree with the disclamer before proceeding further.
This is to inform you that by clicking on the hyper-link/ok, you will be accessing a website operated by a third paty namely http://i3.oximall.com/axisbank. Such links are provided only for the Client and Axis Bank does not control or endorse such websites, and is not responsible for their content. The use of such websites and would take precedence over the terms and conditions of usage of www.axisbank.com in case of conflict between them . any actions taken or obligations created voluntarily by the person(s) accessing such websites shall be directly between such persons and the owner of such websites and Axis Bank shall not be responsible directly or indirectly for such actions so taken. Thank you for visiting www.axisbank.com
At your request, you are being redirected to a third party site. Please read and agree with the disclaimer before proceeding further.
This is to inform you that by clicking on the hyper-link/ok, you will be accessing a website operated by a third party namely http://www.diningdelights.in Such links are provided only for the convenience of the Client and Axis Bank does not control or endorse such websites, and is not responsible for their contents. The use of such websites would be subject to the terms and conditions of usage as stipulated in such websites and would take precedence over the terms and conditions of usage of www.axisbank.com in case of conflict between them. Any actions taken or obligations created voluntarily by the person(s) accessing such web sites shall be directly between such person and the owner of such websites and Axis Bank shall not be responsible directly or indirectly for such action so taken. Thank you for visiting www.axisbank.com
Now you can inquire about your Credit Card payments, PlusPoints balance, Card Account balance and available balance anytime, anywhere.
SMS following short codes to 5676782 along with the last four digits of your credit card number:
The service can be availed with the mobile number registered with Axis Bank.
To know more, call Customer Care at 1800 103 5577/1800 209 5577/1800 233 5577
Keep Track of Mailing Schedules
Safety while Shopping
If you have any girevances/complaints, click here
CHIP and PIN enabled Credit Cards are highly advanced Credit Cards which offer you improved security and fraud protection. Here are some quick FAQs on the advanced CHIP and PIN enabled Credit Cards to help you get started.
Traditionally, Cards store and transact data using a magnetic stripe only, which is located at the rear side of your Card. A CHIP and PIN enabled Credit Card is a more evolved version and is additionally equipped with an embedded CHIP that is capable of storing and transacting data in an encrypted format. A pin is encrypted on the chip which is only known to the card holder.
The CHIP present in your Card makes it far more reliable and secure, as compared to the traditional magnetic stripe Cards. By storing data in a tamper-proof encrypted format, the CHIP protects your Card against security threats such as Skimming or Counterfeiting, thereby offering the highest level of security for your Card.
Also, domestic & international purchase transactions made at retail outlets using your Card, also known as Point of Sale (PoS) transactions, are usually validated solely by signing on the charge slip. However, the PIN feature on your Card enables you to additionally validate/authorize all your PoS transactions by entering your Card's ATM PIN as well, making them more secure
Merchants require payment terminals to be equipped with PIN authentication support to facilitate payments through your new CHIP and PIN enabled Credit Card. While many merchants are equipping their sales counters with PIN authentication enabled POS terminals, there are some merchants who do not have such terminals yet. You can, however, still make payments at these merchant outlets using the magnetic stripe in your Card. Besides, you will also require the magnetic stripe in your Card for all your ATM transactions.
Just like a magnetic stripe Card, your CHIP and PIN enabled Credit Card too can be used at the merchant's payment terminals directly. Instead of swiping the Card, merchants will now have to "Dip" your Card into a CHIP reader slot, as demonstrated in the info graphic below. Accordingly, paying through your CHIP and PIN enabled Credit Card will now be a 3-step process:
Although implementation of the PIN security feature will begin by October, it is expected to happen in a phased manner. Therefore, you may be prompted to enter your ATM PIN only at some terminals.
But on all the terminals where you are prompted for a PIN, it is mandatory for you to enter your ATM PIN. If you fail to do so, your transaction will be declined by the bank.
To avoid any misuse of your ATM PIN, please enter the PIN yourself on the POS terminal and do not reveal the same to the merchants or anyone else. Also, it is advisable to take a few necessary precautions while entering your PIN, as mentioned below:
If you enter an incorrect ATM PIN, your purchase transaction will be declined by the bank. Entering an incorrect ATM PIN in 3 successive attempts in a day* (either at ATM or at POS) will temporarily block your card for that day. Your ATM PIN will get unblocked automatically within 24 hours.
*For the purpose of ATM PIN blocking, a day is recorded as starting at 4:00:00 AM and ending at 3:59:59 AM the following day. For example, if you happen to enter a wrong ATM PIN thrice in a day, your card will be automatically unblocked by 4:00 AM the following day
If you do not have your ATM PIN or have forgotten it, you can easily get a duplicate one by calling on our Phone Banking numbers listed below
Phone Banking numbers: 1800 103 5577, 1800 209 5577
The PIN feature is currently implemented only in a few countries outside India, like UK and Turkey. In all other countries, you may not be required to enter your ATM PIN for authenticating POS transactions, unless the POS terminal specifically prompts for entering a PIN for completing the transaction.
The IVR Dual Authentication process is to provide you with an added level of security for all IVR transactions carried out on your Axis Bank Credit Card with effect from 1st February, 2011. All Credit Card related IVR transactions will now be processed only after you provide your onetime IVR Transaction Password (OTP). You can generate your OTP through any one of the following ways:
Alternatively you can,
For Add-on Credit Cards, the Instant OTP will be sent to the primary cardholder's mobile number. OTP will be sent to your mobile via SMS. This will not affect other operations or transactions on your credit card in any way. Please Note: To avoid any inconvenience please ensure that your correct mobile number has been updated in our records. For more information kindly call our Customer Service at 1800 233 5577 / 1800 209 5577 / 1800 103 5577
If your Credit Card from Axis Bank ever gets lost or stolen, you are protected against fraudulent purchase transactions up to the Insured amount from the moment you report the loss to Axis Bank Customer Service or through the VISA Global Service helpline, if overseas.
The insurance is not valid for Internet and ATM transactions.
Axis Bank will arrange to replace your card within 7 working days after you put a request for card replacement at our Customer Service. If you recover your card after you have reported its loss, please do not attempt to use it. Instead, please destroy the card by cutting it into several pieces through the magnetic strip.
How to Claim
With effect from July 13, 2013, the Lost Card Liability Cover has been revised for My Zone, My Choice, Platinum, Titanium, Gold & Silver Credit Cards.
Credit Shield covers your near and dear ones from the repayment burden in an unfortunate event of loss of life of the primary cardholder due to an Accident.
With effect from July 13, 2013, Credit Shield Cover has been withdrawn from the Infinite & Signature/Wealth Signature Credit Card
In the unfortunate event of loss of life due to Air Accident, your nominee will receive the benefits of accident insurance.
Please ensure that you have submitted your insurance nomination form for smooth processing of the claim. Download the Nomination Form. Kindly fill up the form and send it to the address mentioned in the form.
With effect from Mar 1, 2011, Air Accident cover is being withdrawn on Platinum Advantage Credit Card, Platinum Credit Card, Gold Credit Card, Easy Platinum Advantage Credit Card, Easy Platinum Credit Card and Corporate Credit Cards.
Protection against fire or burglary within 90 days of purchases made on the Credit Card and needs to be mandatorily supported with an FIR. Gross negligence on part of the customer leading to loss will not be covered.
Cover against Standard Fire and Allied perils in residential premises of the cardholder as per the records of the Bank only. Cover valid for Burglary of goods purchased on Bank credit cards only
Available for the period of 90 days on purchase of tangible goods on card against damage or loss.Geographical Limit : India
Axis Bank in association with CPP Assistance Services (P) Ltd. provides you, India's first comprehensive card protection service. With CPP on your Axis Bank Credit Card, you can now protect all your cards and important documents in the event of loss, theft, fraud and emergencies. If any unfortunate event like card loss or theft happens to you anywhere in the world, all that you need to do is call CPP's 24-hour helpline, to report loss of card(s). You might have lost your wallet or cards but CPP ensures that you don’t lose peace of mind.
Card Protection Plan Terms and Conditions.
Axis Bank does not guarantee or warrant the accuracy or completeness of the information, materials, services or the reliability of any service, advice, opinion, statement or other information displayed or distributed by CPP Assistance Services (P) Ltd. Neither Axis Bank nor any of its affiliates nor their directors, officers and employees will be liable to or have any responsibility of any kind for any loss that you incur in the event of any deficiency in the services of CPP Assistance Services (P) Ltd. This product is brought to you by CPP Assistance Services (P) Ltd. Axis Bank is a payment mechanism for this product and will not encourage any complaints/claim requests for this product. One of the features offered is linked to Insurance. Insurance is the subject matter of solicitation.