FASTag - FAQ

• Ease of payment - Avoid manual cash payments for toll transactions and save time
• Cash-back offer: Avail 2.5% cash back on all toll payments made through FASTag for the FY 2019-20
• Online Recharge - FASTag can be recharged online through multiple modes i.e. NEFT/ IMPS/ Net banking / POS Locations
• Ease of Tracking – You get regular SMS alerts each time any transactions are done using the tag
• Online Portal – To view wallet statements and raise queries

You can buy a FASTag by any of the following ways:

• You could purchase FASTag online and have it delivered to your home. Simply click here, to initiate your application. Alternatively you could walk in to your nearest Axis Bank Branch and buy a FASTag.(However, the payment towards your tag must be made online)
• Another option to buy a FASTag is from toll plazas. While travelling through any toll plaza, one can buy a FASTag from the toll booth. Just remember to carry the registration and KYC documents when going for the purchase
• A FASTag can also be purchased across various E-Commerce portals

No, currently FASTag is not issued for two-wheelers.

In case you are selling your car, please remove (destroy) the FASTag issued to it and close its linked wallet. On purchase of second-hand cars (bearing a FASTag) too, you shall need to remove its existing tag and issue a fresh FASTag under your name.

For assistance with the closure of your FASTag services, you can reach out to us at etc.management@axisbank.com via your registered email id.

You need to submit the following documents:

• Registration Certificate (RC) of the vehicle
• FASTag Application form

You can avail 2.5% cash back on all toll payments made through FASTag for the FY 2019-20. The cash back amount will be credit back in the wallet linked to the account on monthly basis.

FASTag has a onetime Fee of Rs. 200.00. The refundable security deposit depends on the vehicle type.

No, you will need to take two separate FASTags for the two vehicles.

You will receive an SMS with requisite details on your registered mobile number as soon as the toll transaction takes place. Periodic statement of account can be obtained from the online portal.

A vehicle with FASTag may use any lane at toll plazas by making cash payment. However, the FASTag will work only in the lanes demarcated for FASTag. Vehicle without valid FASTag entering FASTag lane will be charged double the applicable toll amount in cash.

You can report an incorrect deduction to our Customer Care Helpline number 18004198585. We will review your request and if found correct, we will revert the incorrect deduction.

You can raise a request regarding the same by calling the customer care 18004198585 or 1033

Yes, you can avail the monthly pass and the facility is specific to each toll plaza. This can be availed through the toll plaza or through the NHAI website.

Customers can recharge through multiple modes

1. Online (https://etc.axisbank.co.in/ETC/ )

• Select Retail Road User and Login
• Go to Road User Center>Payment And Top Up>Recharge

2) Through NEFT/ IMPS:

• Log into Internet Banking/Mobile Banking App
• In payee details write either Wallet ID Number or Vehicle Number
• In IFSC column write UTIB0000ETC and proceed with the payment

3) Auto Debit:

• Exiting Axis customers can avail auto debit facility through email confirmation to etc.management@axisbank.com

You will need to call our customer care number (18004198585) to block your FASTag. Once you take a new TAG, we will transfer the balance to the existing wallet account.

You can call the customer care no. 18004198585 and block your FASTag account.

You can purchase a FASTag to avail the concessions. Once you purchase the FASTag, you will need to submit the required documents (proof of residence) at the Acquiring Bank POS location to validate your residence within 10 km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle.

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported to us via our email at etc.nodal@ihmcl.com.

In case ETC equipment are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call our customer care and also report the issue with the concessionaire.

Yes, the minimum recharge amount is Rs.100.00.

Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.

FASTag is voluntary at this stage of the program. However, it may be made mandatory in future at some locations. FASTag is applicable for all categories, kinds, makes and types of vehicles.

FASTag is presently operational at 520+ toll plazas across National Highways. To find out list of toll plazas currently integrated with FASTag click here (List of toll plazas)

To complete your FASTag registration simply:

• Login to the FASTag portal link, shared with you by your issuing Bank/Toll Centre
• Click on “First Time User”/”Register New User”
• Enter in your details such as mobile number and your vehicle’s registration number
• Verify yourself using the OTP sent to your mobile no. and generate your password

Once your FASTag registration is completed, you can access the portal using your password and FASTag details (Customer ID, RFID No, Wallet ID).

Once your FASTag account is created, please login to the Online portal and register yourself to generate your User ID and Password. Please enter the required information in the system. You may call our Customer Care on 18004198585 for assistance.

The tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your requirement

The minimum limits for FASTag wallet is based on the vehicle class are mentioned below :