FASTag - FAQ

• Ease of payment - Avoid manual cash payments for toll transactions and save time
• Cash-back offer: Avail 2.5% cash back on all toll payments made through FASTag for the FY 2019-20
• Online Recharge - FASTag can be recharged online through multiple modes i.e. NEFT/ RTGS/ Net banking / POS Locations
• Ease of Tracking – You get regular SMS alerts each time any transactions are done using the tag
• Online Portal

Since the FASTag is linked to an account, KYC documentation would be required. You will need to carry original as well as copy of your KYC document

You need to submit the following documents along with the KYC document:

• Registration Certificate (RC) of the vehicle
• FASTag Application form
• KYC documents (Driving License, PAN Card, Passport, Voter ID Card, Aadhar Card (with address) A valid driving license would be sufficient for Address & ID

You may recharge your FASTag account by making payment through cheque or online through Credit Card/ Debit Card/ NEFT/ RTGS/ UPI or Internet Banking.

For customer whose KYC documents are received, the FASTag Account recharge limit is Rs. 1,00,000. For non-KYC customers, the recharge limit is Rs. 10,000 only.

Follow the steps below to recharge your Tag.

NEFT / RTGS from any bank account directly to the wallet

You may also choose to recharge your Wallet directly by following the steps below from the Internet Banking / Mobile Banking of any Bank in India:

Step 1: Log in to Internet Banking of the Bank account of your choice

Step 2: Create beneficiary for other bank transfers / NEFT to create the beneficiary use the following details
1. Name:
2. Account Number:
3. IFSC Code: UTIB0000ETC

Step 3: Provide the amount that needs to be recharged

Step 4: Once you enter the amount, proceed with the payment.

Cash Recharge at Axis Bank authorized Point of Sale only.

Customer can visit any of the Axis Bank POS Centres and request the agent to recharge their Tag.

Step 1 : Provide the FASTag Wallet ID / Vehicle Number

Step2 : Provide the amount that needs to be recharged

Step 3 : Receive the Tag recharge confirmation via SMS

Proprietorship: PAN Card of Proprietor, Address Proof of Proprietor, Shop Act or other Firm proof

Public Ltd./ Private Ltd./ Partnership: PAN Card of the Corporate, Photo ID of signing authority, List of Directors with addressed / Name and addresses of Partners, Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm.