FASTag - FAQ

Visit fastag.axisbank.co.in to apply for FASTag online. Keep your KYC documents and vehicle RC copy handy for a smooth journey.

You can buy FASTag through any of the following ways:

• Online - Buy it online and have it delivered to your home. Simply go to https://fastag.axisbank.co.in, to initiate your application.
• Axis Bank Branch - Alternatively, you could walk in to your nearest Axis Bank Branch and buy a FASTag (payment towards your tag must be made online).
• Toll plaza - While travelling through any toll plaza, one can buy aFASTag from the toll booth. Just remember to carry the registration copy and KYC documents.
• Axis Mobile App - open

For further details, you can call Axis Bank customer care on 18004198585.

 

FASTag can be used in all lanes of the Toll Plaza

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions.

FASTag is currently not issued for two-wheelers.

FASTag is presently operational at 1000+ toll plazas across National and State Highways. For the updated list of toll plazas currently integrated with FASTag, visit the NHAI website (List of toll plazas).

For assistance with closure of FASTag services, you can reach out to us at etc.management@axisbank.com along with a copy of your cancelled cheque from your registered Email ID.

In case the ETC equipment is not working and your Axis Bank FASTag account is having enough balance, kindly render cash at the toll plaza and retain the cash receipt to claim a refund. Additionally, should you have any queries, please call us on 18004198585.

In case you are selling your car, please remove (destroy) the FASTag issued to it and close its linked wallet. On purchase of second-hand cars (bearing a FASTag) too, you shall need to remove its existing tag and issue a fresh FASTag under your name.

You can recharge your FASTag account through any of the following modes:

1. Online Customer Portal for FASTag

a. Please login to https://fastag.axisbank.co.in
b. Login using your vehicle registration number, registered mobile number, Wallet Id followed by OTP.
c. Recharge with the help of various available options such are Credit Card, Debit Card, Internet Banking & UPI.

2. NEFT/IMPS

a. Log in to Internet Banking / Axis Mobile App
b. Under Fund transfer, go to ‘Add payee’ and select ‘other Bank payee’
c. Enter either Wallet ID or vehicle registration number as account number and ‘UTIB0000ETC’ as IFSC.


3. Auto-load Proceed with payment once payee added.

   Enable it in your customer portal for auto load facility whenever your wallet balances go below threshold.

4. Recharge through UPI

Use any UPI enabled PSP application and use handle netc. <registered mobile number>@axisbank or netc. <vehicle registration number>@axisbank

5. Recharge through BBPS (Bharat Billpay)

a. Log in / Connect at any bank/non-bank application (e.g. website-net banking/app/wallet) with Bharat Billpay facility. b. Navigate to FASTag recharge and select Axis Bank FASTag.

No, there is no cashback offered currently.

No, you will need separate FASTags for both vehicles. However, you can have 1 wallet linked to both tags.

Please click on https://fastag.axisbank.co.in to add a new vehicle in FASTag wallet.

To know your FASTag wallet balance, give a missed call on 7287999990.

Log in to FASTag customer portal by visiting https://fastag.axisbank.co.in . Tag-related information will be displayed on the dashboard.

• Log in to FASTag customer portal by visiting https://fastag.axisbank.co.in .
• Navigate to recent activity to track wallet transactions.

If you are existing Axis Bank Customer, you can link your Axis Bank Savings A/c to update your wallet to Full KYC and enjoy the limit of INR 1 lakh.

Log in to FASTag customer portal by visiting https://fastag.axisbank.co.in to update your KYC documents.

• Log in to FASTag customer portal by visiting https://fastag.axisbank.co.in .
• Navigate to 'Manage Vehicle' to update your Vehicle Registration Number.

Proprietorship: PAN Card of Proprietor, Address Proof of Proprietor, Shop Act or other Firm proof Public Ltd./ Private Ltd./ Partnership: PAN Card of the Corporate, Photo ID of signing authority, List of Directors with addresses / Name and addresses of Partners, Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm.

Send an email to etc.management@axisbank.com along with the copy of cancelled cheque through your registered email ID.

The benefits of using FASTag are as follows:-

• Saves time at toll plazas.
• Enables cashless transactions.
• Offers easy online recharge.
• Reduces congestion at toll plazas.
• Provides ease of tracking your toll transactions.

Minimum balance for FASTag depends upon your vehicle class. Please refer to the threshold amount at https://www.axisbank.com/retail/fastag/fees-charges to know the minimum FASTag balance class-wise.

The FasTag is valid for a period of 5 years.

Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.

Yes, you can avail the monthly pass and the facility is specific to each toll plaza. This can be availed through the toll plaza or through the NHAI website (https://nhai.gov.in/).

You can avail the monthly pass and the facility is specific to each toll plaza. This can be availed through the toll plaza or NHAI website (https://nhai.gov.in/).

You can call the customer care no. 18004198585 and block your FASTag account.

You can raise a request regarding the same by calling 1033, the helpline number of NHAI. Alternatively, the customer can also contact our toll-free number 18004198585.

Visit fastag.axisbank.co.in to log in with OTP or Username and Password.

You can report an incorrect deduction on our customer care helpline no. 18004198585. We will review your request and if found correct, the funds will be reversed and credited back to Fastag wallet within 10 working days.

You need to submit the following documents:

• Registration Certificate (RC) of the vehicle
• FASTag Application form/ KYC document (PAN Card or Driving Licence or Voter ID or Passport or MGNREGA Job card)

You will need to call our customer care no. 18004198585 to block your FASTag, and re-issue a new tag. Once you take a new TAG, we will transfer the balance to the existing wallet account within 10 working days.

You will receive an SMS with requisite details on your registered mobile number as soon as a toll transaction takes place. Periodic statement of account can be obtained from the online portal - https://fastag.axisbank.co.in/

Simply send 'Hi' to 7036165000 and follow the below steps for a quick and hassle-free recharge. Main Menu --> FASTag --> FASTag Recharge --> Click on VPA link --> Enter Amount --> Enter MPIN --> Payment Successful