Overview

Collection of freight charges directly from customer's bank account into Railways Account.

img

Features &
Benefits

Features & Benefits

  • imgPaperless transaction system
  • imgNo manual intervention of the customer
  • imgNo convenience fee/ transaction fee
  • imgNotification to customer post successful on-boarding
  • imgNotification to customer about the insufficient balance in the account
  • imgEmail notification alert to be send to customer before 60 days, 45 days & 30 days of the expiry of the agreement

How it works?

img
Tripartite agreement is signed between Customer, Bank & Railway
img
CRIS e-mails Customer details with Bank for onboarding
img
Bank records Customer details & confirms onboarding
img
Customer submits e-Freight request at Railway Terminal
img
Goods Officer enters Customer details in FOIS and submits payment request
img
FOIS shares payment instruction over APIs with Bank
img
Bank validates all fields with its database
img
Bank confirms payment status to FOIS over APIs
img
e-RR is issued with payment status as received from Bank
img

Eligibility &
Documentation

Eligibility & Documentation

All customers availing railways e-freight services are eligible

img

Value Added
Service

Value Added Service

  • Dedicated escalation matrix

     

  • Customised MIS