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Non- Axis Bank
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MSME & Corporate Financing
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service charges and other useful information
Policy on lending to MSEs
Policy on Rehab to MSEs
Details of campaigns
Features and Benefits
The Micro and Small Enterprise (MSME) sector contributes significantly to manufacturing output,
employment generation and exports of the country. Considering the large number of MSME
units across various segments and industries, and the opportunity that this provides towards
building a profitable loan portfolio, Axis Bank is focused towards meeting the credit requirements
of this segment over the years. In order to target this segment effectively, we have built a wide
distribution network, a strong product offering, simplified appraisal norms and robust credit
Manufacturing sector refers to enterprises engaged in manufacture or production, processing or
preservation of goods. The definition of Micro, Small and Medium Enterprises under the
manufacturing sector is as below:
Enterprises engaged in providing or rendering of services and whose investment in equipment
(original cost excluding land and building and furniture, fittings and other items not directly
related to the service rendered or as may be notified under the MSMED Act, 2006) are specified
Lending to the MSME segment is primarily done through the SME Department and the Retail
Lending (RL) Department of the Bank. Both SME and RL department have officials performing
various roles such as Sales, Relationship Management and Credit appraisal. As on date, the Bank
does MSME lending through loan centres, Bank Branches, corporate tie-ups & alternate channel
arrangements spread out throughout the country.
With a view to have a consistent and transparent credit selection process, the following broad
parameters are appraised by the Bank:
With a view to enable quick credit decisioning at the local level, officials located at various
locations are vested with sanctioning power up to limits that are defined in the Corporate Credit
Policy/ Delegation of Financial powers. This ensures that credit decisions up to the defined limits
are taken at the local level enabling faster credit delivery to the MSME borrower.
Working capital limits that are sanctioned to borrowers are renewed once in 12 months.
Information that is required from the borrower (such as audited financials, estimated financials
for the current year, orders on hand, etc) to renew the limits is sought prior to the renewal. In
cases where the borrower has not finalized the audited financials for the previous FY, the
provisional financials are obtained from the borrower in order to renew/ enhance limits. Midterm
review of limits sanctioned to borrower is also done in order to re-assess the credit
requirement of the borrower, which may have changed during the course of the year.
The interest rate/ processing fee/ transaction charges that are charged to the customer is
decided on the basis of a number of factors including a) Credit rating of the borrower, b)
availability of collateral security, c) business model of the entity and d) satisfactory market
In addition to the various steps taken to establish borrower’s credit worthiness at the pre-sanction
stage, we monitor the health of the account on a continuous basis at various levels. At periodic
intervals, we obtain stock statements from customers and observe the position of stocks and
receivables for Cash Credit borrowers. Unit inspections are also done multiple times in a given
year. We also use analytics in order to study the transactions of the borrower in order to obtain
early warning signals on the health of a particular account. Early warning signals are also
monitored at a portfolio level.
System driven MIS is published at regular intervals to monitor the growth of MSME advances.
Based on the same, region-wise growth is reviewed and evaluated with the concerned officials.
Region specific strategies and activities are planned accordingly for growing MSME advances in
line with the organizational goals.
Loans are appraised and sanctioned to borrowers who fall eligible for subsidy as per the Credit
Linked Capital Subsidy Scheme and various other schemes that are applicable for MSME
The Bank follows fair practices with regards to collection of dues & repossession of security by
fostering borrower confidence & long term relationship.
The main objective of the Bank’s NPA Management & Recovery policy is to reduce the level of
NPAs and to maximise recoveries from the pool of NPAs within the shortest possible time. To
achieve the above objective, the following broad strategies are followed.
The Bank is committed to extend the best possible services to its customers. Grievance Redressal
policy of the Bank is mentioned on the Banks website. The MSME customers can utilize different
channels i.e Branches/ Loan centres/ SME centres/ Phone Banking to reach to the bank and
submit the grievance. We also have an online grievance recording system whereby all
borrowers (including MSME borrowers) availing facilities can lodge their complaint on the Bank’s
website. Contact details of the concerned officials are given and any complaint received is
dealt with at the earliest.
Bank imparts training to credit analysts on a regular basis to upgrade their appraisal skills. The
Sales/ Relationship managers are also imparted soft skills. Staff handling MSME clients is also
sensitized on the various schemes/products offered to MSME borrowers. Bank shall also endeavor
to set up a program to impart knowledge to MSME units on various topics of relevance such as
marketing, accounting, business planning, etc.
Eligibility and Documentation
Fees and Charges
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