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Payment & Merchant Solution

Payment Acceptance Solution

Avail the easiest way for accepting credit, debit and prepaid cards for payment towards your products and services

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Eligibility and Documentation

Fees and Charges

Features and Benefits

Axis Bank’s Merchant Payment Acceptance ensure that your transactions are conducted smoothly and safely.

  • Security and Compliance – All our terminals and systems follow robust payment industry standards along with RBI regulations to ensure absolute compliance.
  • Personalized Training – Merchants are provided end to end training in safe card acceptance practices. Reach out to our Merchant Helpdesk or your Relationship Manager for more details.
  • Reach out to support staff at merchant's helpdesk or to your RM for more details.
  • Refunds of card transactions should only be done through your Acquiring Bank by a credit to the Merchant (Current) account.
  • It is recommended to keep an Invoice or Proof of Delivery at hand in case of transaction disputes.
  • Do not levy additional surcharge (unless you are a fuel merchant) or you may incur a charge back case and/or the card acceptance provided to you might be withdrawn.
  • Try to resolve service related chargeback cases, before referring them to bank for dispute.
  • In case of Magstripe cards, do NOT swipe more than once.
  • Complete Batch settlement every day to avoid payment related disputes unless your transactions are pertaining to a terminal with auto settlement.
  • Do not bypass pin request on the terminal
  • Do not view/remember/copy the cardholder’s PIN number and allow them to enter the PIN securely.
  • Compare and match the signature on the card with the signature on the charge slip (In case of PIN based transactions, no signature is required from Cardholder)

Download Forms

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