Say yes to quick payments for
your purchases

Grievance redressal mechanism

Customers can reach us to voice their concerns or complaints following the below matrix

• LEVEL 1

  Queries, Request or Complaint Redressal

  Reaching out for the first time, connect with us using the below channels:

  • Live Chat: Click here to Raise a Query / Request / Complaint by selecting specific Product to Raise a Query / Request / Complaint by selecting specific Product & Issue type
  • Call Us:: To know the status of your existing complaint, you can call us on 1800 419 0068. You can also register your grievances on the same toll free number between 8:00 a.m. to 8:00 p.m.
  • Email Us: Click here
  • Branch / Loan Centre: Click here to locate our Branch / Loan Centers to locate our Branch / Loan Centers

• LEVEL 2

  Write to the Nodal Officer

  If you are not satisfied with the LEVEL 1 response you can connect with our Nodal Officer using the below channels:

  • Email: Click here to send an email to our Nodal Officer to send an email to our Nodal Officer
  • Letter: Click here to download the Grievance Form to download the Grievance Form and send it to the address mentioned on it
  • For Branch related complaints you can write to Circle Nodal Officer. Click here to get the details of Circle Nodal officer to get the details of Circle Nodal officer
  
  

  Please keep your Service Request Number handy.

• LEVEL 3

  Write to the Principal Nodal Officer

  If you are not satisfied with the LEVEL 2 response, you can connect with our Principal Nodal Officer using the below chanels:

  • Email: Click here to send an email to our Principal Nodal Officer to send an email to our Principal Nodal Officer
  • Letter: Click here to download the Grievance Form to download the Grievance Form and send it to the address mentioned on it

Note

1. If your issue is not resolved at levels 1 & 2, you may approach the Banking Ombudsman for solutions. Click here to read the Banking Ombudsman Scheme 2006. to read the RBI - Integrated Ombudsman Scheme, 2021.
2. Click here to download the notice regarding use of unacceptable language to download the notice regarding use of unacceptable language.
3. Click here for Bank's Grievance Redressal Policy Resolution timeframe of complaints is governed as per the Bank's Grievance Redressal Policy
4. Click here to view the guidelines followed by Axis Bank while handling customer complaints. to view the guidelines followed by Axis Bank while handling customer complaints.
5. Click here to know the TAT for requests to know the TAT for requests.
6. Click here to know the roles and responsibilities of the PNO to know the roles and responsibilities of the PNO.

Contact details:

Grievance Redressal Officer designated to handle fintech related complaints and concerns:

Name: Mr. Ashok Sunar

Designation: Asst. Vice President

Address: "Axis Bank Limited, NPC1, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai 400708

Contact no: 08061865200